CatholicCare Canberra and Goulburn

POSITION DESCRIPTION

Position:Case Manager

Reports To:Outreach Services Manager

Responsible for:None

Location:Goulburn / Queanbeyan - Outreach work

Classification:Level 5 CatholicCare Enterprise Agreement

THE AGENCY

CatholicCare Canberra and Goulburn (CatholicCare) is the welfare arm of the Roman Catholic Church and has provided services to the Australian Capital Territory and South Eastern New South Wales since 1957.

Today CatholicCare is one of the ACT’s largest providers, assisting over 10,000 people per year across the ACT and its regions, through the provision of quality servicesthat include accommodation, respite, aged care, disability, mental health, youth, drug and alcohol, employment, counselling, migrant support and early intervention services. CatholicCare employs over 270 people across the region.

Our Vision

Our vision is for an equitable society where the rights, dignity and worth of all individuals are recognised and promoted.

Our Mission

CatholicCare Canberra and Goulburn is the welfare arm of the Archdiocese of CanberraandGoulburn. In keeping with the Catholic Church’s Social

Teachings we uphold the dignity of each personby;

  • Providing high quality accessible services thatarealignedwithindividualneeds
  • Empowering individuals,couples andfamilies
  • Promoting healthy,inclusive communities throughrelationshipsandcollaborationfor the common good

Our Values

Respect - we recognise and provide services that uphold theinherentdignity of each individual.

Stewardship – we use our gifts and resources in a responsible way that helps provide justiceforall.

Solidarity -we commit ourselves to work with others in a way that enables all in our community to share in the common good.

Excellence - we aspire to the highest standards of service for the people we care for, in all that we do and for all in our community

POSITION PURPOSE AND DESCRIPTION

The Safer Pathways Case Manager is responsible for supporting male victims of domestic violence through a case management framework which is client focused and strengths based. Support may be provided over the telephone as well as outreach based support which requires effective time management and administrative skills. You will be required to work with minimal supervision as a regional worker, as well as working effectively with a small team and across the broader portfolio team. You will be required to liaise effectively with government and non-government services to coordinate referrals and support for consumers.

Main Accountabilities / Performance Outcomes
Building Quality Organisation:
Staff are expected to contribute to a safe and healthy workplace environment, as well as to provide service which conforms to agency and government rules and regulations.
Staff are expected, at times, to participate in corporate events, this could be the social club, working groups, committees etc.
Participate in the review of program and agency policies.
Staff are expected to participate in building a quality service, which includes providing feedback, identifying improvement opportunities and innovative practice. /
  1. Adhere to Work Health and Safety Policies,
  2. Adhere to agency policy and legislation,
  3. Contribute positively to the workplace environment,
  4. Attendance records at committees and meetings,
  5. Contribution at planning days, team meetings,
  6. Each staff member is expected to engage in at least one project per year, as negotiated with your manager.

Providing Quality Services and Programs:
  1. Provide Strength based case management to male victims of domestic violence.
  1. Provide assertive outreach/home visiting model to male victims of domestic violence
  1. Address the cycle of domestic violence.
  1. Utilise service coordination approach to work with stakeholders to achieve optimum outcomes for clients.
  1. You are required to maintain effective administrative functions including, records, statistics and reports relevant to the program.
  1. Supervision and Professional Development.
/ 1.1You will be required to support approximately 205 clients per annum (per FTE), or as directed by your manager,
1.2Conduct thorough assessments of clients on intake as per the policy and procedure, including the completion of a DVSAT where one hasn’t previously been completed
1.3Prepare and participate in monthly case reviews with your manager,
1.4Case notes/files are to reflect strength based and client focused practice. These will be reviewed at your monthly meetings, as well as auditing randomly,
1.5Develop with client and regularly review individual plans, as per P&P,
1.6Your manager may attend outreach meetings with you to ensure a quality service is being provided,
1.7Services are provided in line with any professional or CatholicCare Code of Ethics and Conduct,
1.8At the first meeting you are required to
inform the client of the limitations of confidentiality and our obligations under the Privacy ACT, as well as their rights and responsibilities and complaints procedures
1.9A Release of Information form is to be completed for appropriate agencies and signed by the client,
1.10Provide information, referral and advocacy which needs to be evidenced in files notes and reviewed at your monthly case reviews,
1.11Appropriate use of brokerage funds as per the policy.
2.1All appointments are to be placed in your outlook calendar, which is shared with your team members and your manager,
2.2Case notes must be entered on the Central Referral Point electronic client management system, and need to reflect accurately all client contact, which shows proactive and persistent processes to engage and retain clients,
2.3All outreach visits are to be conducted in accordance with the Outreach Policy and Procedure.
2.4For clients where you have lost contact the ‘Lost Contact Policy’ must be followed,
2.5Flexibility in working hours may be occasionally required in the delivery of outreach. Work outside business hours always requires approval from your manager.
3.1Issues related to the domestic violence are to be identified at initial assessment and a plan developed with the client within the Individual Plan,
3.2The Plan and Outcomes Star (where appropriate) is regularly reviewed as per the policy and procedure, and recorded on the Central Referral Point
3.3Appropriate referrals should be made to other services as per the Policy and Procedure.
4.1Participation in the fortnightly Safety Action Meetings (SAM) and attendance when a male victim is on the agenda
4.2A referral should be sent to the SAM coordinator for any client who is deemed at serious threat
4.3Additional case conferences may be facilitated when and where appropriate,
4.4You are required to play a pivotal role by leading, initiating and monitoring service coordination,
4.5You are required to maintain regular and effective communication with all relevant services.
5.1The online system Central Referral Point will be accessed on a daily basis to check for new referrals.
5.2New referrals will be contacted within two working days.
5.3Case notes are completed for all client related matters. They need to be objective, factual, concise, legible and current, and should be entered on the electronic client management system, the Central Referral Point
5.4Files are to be maintained as per the file management procedure,
5.5In the case of any subpoenas or audit the file must be returned to the Manager upon immediate request,
5.6All client information on the Central Referral Point is to be kept up to date and,
5.7CatholicCare data entry is to be planned and updated on a regular basis or as client information changes. Time to complete data entry is to be shown on your outlook calendar,
5.8You may be required to provide additional information, statistics and data as requested by your manager, particularly at the time of reports to funding bodies,
5.9All client information is up to date and recorded in relevant program lists,
5.10You must enter all appointments in your outlook calendar. It must include, where you are going, initials of the client, contact details of the client and confirmation of attendance/non-attendance,
5.11Tasks are prioritised in discussion with your manager,
5.12Tasks are completed within agreed deadlines,
5.13You will be required to participate in team admin tasks, such as taking minutes, writing newsletter and updating marketing materials.
6.1Attend professional supervision as per your supervision contract,
6.2You may be required to provide professional supervision to staff across the agency and /or mentoring,
6.3Participate in in-line supervision as directed by your manager,
6.4Undertake professional development as per your Professional Development Plan and Program and CatholicCare Policies, including program specific core training,
6.5Once suitable training is identified in the Professional Development Plan, you are required to source such training and apply as per the Training Policy and Procedure,
6.6Provide feedback and disseminate information gathered from attendance at Team Meetings.
Sustaining Quality External Relationships:
  1. You are required to provide a professional and quality service to all stakeholders
  1. You will be required at times to represent the agency
/ 1.2Develop connections with key stakeholders in the local area.
1.3Professional communications to all stakeholders,
1.4Provide timely response to stakeholders,
1.5Feedback and complaints are dealt with as per policy,
1.6For extended periods of leave, set up ‘out of office’ email and organise phone to be diverted/or a phone message.
2.1Participation in the fortnightly Safety Action Meetings (SAM) and attendance when a male victim is on the agenda
2.2Attend external network meeting, forums, committees, conferences and consultations as directed by your manager,
2.3Arrange service visits as required and report to team meeting,
2.4You may be required to participate in activities such as expos and community events,
2.5Provide feedback of any visits or attendance at events at the team meeting.

COMPLIANCE

  • Privacy Act 1988
  • Discrimination Act 1991
  • Human Rights Act 2004
  • CatholicCare Enterprise Agreement 2010-2012
  • Work Health and Safety Act 2011
  • Any relevant Professional standards
  • National Mental Health Standards

Please note applicable legislation may change during your employment.

KEY RELATIONSHIPS/INTERACTIONS

Relationship with Who / Why
Safer Pathway Team / Building cooperation and collaboration in the workplace to achieve team goals
Manager / Provide support, direction, accountability, approval and guidance
Senior Operations Manager / Provide support, direction, accountability, approval and guidance when manager not available
Director / Provide leadership and direction to the portfolio
Professional Supervisor / Debrief, case related and practice advice and support

PERSONAL ATTRIBUTES REQUIRED FOR THIS POSITION

  • Ability to work effectively with minimal supervision,
  • Ability to respond appropriately in crisis situations,
  • Effective communication across the broad spectrum of community stakeholders,
  • Promote positive team dynamics,
  • Well established professional boundaries.

SELECTION CRITERIA

  • Tertiary qualifications in a relevant discipline.
  • Experience in working with complex clients
  • Knowledge of Strength Based Case Management and an understanding of its application.
  • An understanding of the key elements of collaborative practice and service coordination,
  • Understanding of the complexities of the cycle of domestic violence.
  • High level of written and verbal communication skills
  • Sound IT&C skills,
  • Understanding of Equal Employment Opportunity (EEO), Work Safety and Confidentiality,
  • Drivers Licence,
  • In possession of a WWVP ID.

STANDARDS TO WHICH PERFORMANCE WILL BE ASSESSED

  • Performance Outcomes,
  • Demonstrating CatholicCare’s Vision, Mission and Values,
  • Compliance with CatholicCare policies, procedures and practices,
  • Compliance with the position description,
  • Key Achievements,
  • Contribution to the team and the organisation,
  • Management, peer and stakeholder feedback.

I have carefully reviewed the Position Description and am satisfied that it fully and accurately describes the requirements of the position.

Manager:______

Date:______

I have read this document and agree to undertake the duties and responsibilities as list above.

I acknowledge that:

  • This position description details the accountabilities of the role and provides an indication of the current duties and tasks that I may be required to undertake. Additional or other duties may from time to time be allocated in order to fully meet the responsibilities of the role, team and any organisational objectives.
  • The measures where included in this document are indicative and will be reviewed with me on an annual basis and that my performance will be measured against these measures.

Staff Name: ______

Signature:______

Date:______

Created on 6/5/2013

Q:\Quality System\Staff & Staffing\Duty Statements\Youth & Mental Health Programs\ .doc

Reviewed:21/10/14

Director Approved:JD