AREA RETAIL MANAGER

JOB DESCRIPTION

Job Title: /

Area Retail Manager

Accountable to:
Responsible for: / Head of Finance, ACH HQ, Winchester
Shops and Community Engagement Mangers
Location: / Based at multi site operation in New Milton, Fareham, Portchester and Farnborough.
Hours of work: / 37 hours per week
Salary: / £27,323 per annum
Job Purpose: / To Lead, manage and develop Age Concern Hampshire’s ambitious retail strategy, and enable us to deliver more services and support for older people.

Key responsibilities: Age Concern Hampshire has been going through an exciting period of development in launching retail operations. This role will play a critical part in delivering in delivering that strategy, managing a team of staff to develop and recruit effective volunteer teams and maximise income generated, whilst enhancing ACH’s reputation and profile, and aligning with the wider fundraising and organisational strategies.

Operational delivery:

  • Develop a “Ready To Trade” tool which will ensure that all shops meet agreed standards before opening.
  • Work with the Fundraising Manager & Directors to manage the process of setting up new shops.
  • Identify appropriate locations, provide additional information, and complete new shop business plan proposals, then manage the process of opening and running the shops in line with the retail strategy.
  • Take responsibility for delivering refits and managing lease renewals.

Finance:

  • To manage income and expenditure budgets proactively, taking responsibility for maximising funds generated for the work of ACH.
  • Regularly review income performance and take appropriate action to share successful initiatives and address sales performance issues.
  • Ensure that appropriate financial systems and procedures are in place, in accordance with ACH policies, and adhered to, and to investigate any discrepancies.
  • To develop and implement systems for maximising the collection of Gift Aid on donated sales, and on cash donations.
  • Take reasonable steps to prevent theft and damage, and to carry out investigations where needed. Hold responsibility for achieving the budget of the Retail outlets in terms of income and expenditure
  • Work with the fundraising team to creatively develop and implement new ways of attracting income for ACH.

Stock and Asset Management:

  • Identify stock needs for shops and develop plans to ensure sufficient stock is generated.
  • Set up procedures for sharing stock across the area where appropriate.
  • Support shop managers with developing initiatives to generate stock and share as best practice across the area.
  • Ensure that shop teams implement best retail standards to increase income, including merchandising, sorting and pricing, customer service, and stock rotation, including supporting the production of style guides and pricing guides, and ensuring that individual managers merchandise their shops to their best advantage.
  • Take responsibility for organising the general repair and maintenance of all shops, including dealing with emergencies.

Standards:

  • Ensure all products sold are compliant with trading standards, and that the local purchase and sale of electrical items are managed according to policy.
  • Ensure that Health & Safety policies are adhered to, including carrying out regular risk assessments.
  • Ensure that non-selling areas of shops are set up for efficient stock management systems and comply with Health & Safety.

Marketing and promotion:

  • Support the shops in developing and building a strong local profile, promoting our services locally and providing a point of contact.
  • Work with the Communications Manager to proactively market the retail outlets to members of the public, and implement a communications plan in each area to maximise customers and donated goods.
  • To build relationships within the local community to increase income generation from retail and other related fundraising.

People Management

  • Line manage all shop managers effectively in order to maximise income from each shop and ensure staff feel motivated and supported.
  • Manage the recruitment and selection process for all paid shop staff within the Area.
  • Hold regular meetings with shop staff, both individually and in groups, to review shop performance, ensure clear communication, and encourage networking between shops.
  • Support the Shop Managers in arranging cover when required, and ensure that all shops have sufficient staff and volunteers
  • Lead by example to drive up income for ACH’s work, demonstrating ambition for the shops and commitment to ACH’s values.
  • Encourage and nurture individual skills and abilities, and encourage shops to take an entrepreneurial approach.

Development:

  • Strengthen, develop, promote and improve the retail operation of Age Concern Hampshire, including developing new locations and initiatives.
  • Promote and develop positive relationships across the organisation, and particularly within the retail area, to ensure that the services we deliver are effectively communicated through our retail marketing., and gain organisational “buy in” of retail initiatives.
  • Develop relationships with sector colleagues to broaden knowledge and develop and implement best practice.
  • To attend training and development courses, and key meetings as required by the Fundraising & Income Generation Manager.

Area Retail Manager - 12.11.2105 Version 2 Registered Charity No. 290874