Applicants Will Be Shortlisted Solely on the Extent to Which They Meet These Requirements s3

PERSON SPECIFICATION

This form lists the essential and desirable requirements needed in order to do the job.

Applicants will be shortlisted solely on the extent to which they meet these requirements.

Job Title: Examinations Assistant / Job ref no: ACR-0262-17
Grade: 4 / Department: Academic Registry
Accountable to: Head of Examinations / Responsible for: N/A
Evidence
Competency / Essential / Assessment
*A and/or I / Desirable / Assessment
*A and/or I
Training and Education / Good secondary education to A Level or equivalent. / A / Degree / A
Experience / Administrative experience in a busy office environment.
Experience of communicating with customers via various means (face-to-face, telephone, email). / A
A / Experience of academic administration tasks in Higher Education.
Experience of communicating with customers of varying levels, both internal and external.
Evidence of working within a highly regulated environment. / A
A
A/I
Skills and Knowledge / Evidence of sound computer literacy including word processing, spreadsheet, database use, e-mail, internet. / A/I / Evidence of intermediate level use of spreadsheets including calculations and functions.
Evidence of intermediate level use of word processing including mail merging. / A/I
A/I
Behavioural Skills / Clear evidence of a keenness for customer care and a real ‘people person’.
Clear evidence of good communication and interpersonal skills.
Clear evidence of ability to work pro-actively as part of a team and willingness to seek information.
Clear evidence of an ability to respond effectively to pressure, and to peaks in the workload.
Clear evidence of an ability to work with great accuracy and attention to detail. / A/I
A/I
A/I
AI
A/I / Evidence of ability to work with the requirements of a confidential, secure environment for information.
Evidence of ability to interpret and communicate regulations. / A/I
A/I

*A = Application Form I = Interview