HP WARRANTY & INSTALLATION INFORMATION
Revised: 12AUG05
NEW/REVISED / WARRANTY CODE / WARRANTY PERIOD / SERVICE LOCATION / SERVICE LEVEL Unless otherwise specified below, standard local service is included. / RESPONSE TIME
Unless otherwise specified below, standard local response time is included. / INSTALLATION INCLUDED / UPGRADE ELIGIBILITY (NOTE 2) / APPLICABLE NOTE(S) /
06 / 3 Years / On Site / Exchange + Phone-in Assistance / Next Day / No / Yes / 1,7,36
07 / Months 1-12 / On Site / Exchange + Phone-in Assistance / Next Day / No / Yes / 1,7,36
07 / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14
08 / Months 1-12 / On Site / Exchange + Phone-in Assistance / 2 Days / No / Yes / 1,7,36
08 / Months 13-36 / HP/Dealer / Parts Only / 48 Hr Call to Repair / No / Yes / 14,37
09 / 1 Year / On Site / Exchange + Phone-in Assistance / 2 Days / No / Yes / 1,7,36
10 / 3 Years / On Site / Exchange + Phone-in Assistance / 2 Days / No / Yes / 1,7,36
13 / 4 Years / On Site / Std HW/Retrv/Repr/Ret + Phon-in Asst / Next Day / No / Yes / 1,36,38
14 / Months 1-12 / On Site / Next Day / No / No / 1
14 / Months 13-36 / HP/Dealer / Parts Only / Next Day / No / No / 14
1A / 30 Days / HP/Dealer / Standard Bench / No / No / 3
1B / 60 Days / HP / Replacement / No / No / 16
1C / 30 Days / HP/Dealer / Replacement / No / No / 16
1D / 30 Days / HP/Dealer / Parts Only / No / No / 14,25
1E / 5 Years / HP/Dealer / Parts Only / Next Day / No / No / 27
1F / 90 Days / HP/Dealer / Parts Only / No / No / 14,25
1G / 2 Years / HP/Dealer / Parts Only / No / No / 14,25
1H / 1 Year / HP / Enhanced Parts Only / 48 Hours / No / Yes / 28
1J / 2 Years / On Site / 24x7 / Emergency / Yes / Yes / 1,22,29,31
1K / 3 Years / On Site / 4 Hours / No / No / 1
1L / 90 Days / HP / Replacement / Yes / No / 16
1M / 1 Year / HP / Express Exchange / No / No / 30
1N / 3 Years / HP / Express Exchange / No / No / 30
1P / 30 Days / HP / Replacement / No / No / 16
1Q / 30 Days / HP/Dealer / Parts Only / No / No / 14,25
1R / Months 1-12 / On Site / 3 Days / No / No / 1
1R / Months 13-36 / HP/Dealer / Standard Bench / No / No / 3
1S / 3 Years / HP / Parts Only / No / No / 14,25
1T / Months 1-3 / On Site / 2 Days / No / Yes / 1
1T / Months 4-12 / HP/Dealer / Standard Bench / No / Yes / 3
1T / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14,25
1U / 30 Days / HP / Replacement / No / No / 16
1V / 90 Days / On Site / 4 Hours / Yes / Yes / 1,31
1W / 90 Days / On Site / 4 Hours / Yes / Yes / 1
1X / 90 Days / On Site / 4 Hours / No / Yes / 1
1Y / 90 Days / On Site / Next Day / No / Yes / 1
1Z / 90 Days / On Site / Next Day / Yes / Yes / 1
21 / 18 Months / HP/Dealer / Parts Only / No / Yes / 14
22 / Months 1-12 / HP/Dealer / Exchange / No / Yes / 7
22 / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14
23 / Months 1-12 / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
23 / Months 13-24 / HP/Dealer / Parts Only / No / Yes / 14
24 / 1 Year / On Site / Hrdwre + Phone-in Assist + Sftw Updt / Next Day / No / Yes / 1,36,39
25 / Months 1-12 / On Site / Hrdwre + Phone-in Assist + Sftw Updt / Next Day / No / Yes / 1,36,39
25 / Months 13-48 / HP / Parts Only / No / Yes / 14
26 / 1 Year / On Site / Hardware + Phone-in Assistance / 4 Hours / No / Yes / 1,36
27 / Months 1-12 / HP/Dealer / Retrieve/Repair/Return + Phone-in Asst / 48 Hr Call to Repair / No / Yes / 36,37,38
27 / Months 13-36 / HP/Dealer / Parts Only / 2 Days / No / Yes / 14
28 / Months 1-12 / On Site / Hardware + Phone-in Assistance / 2 Days / No / Yes / 1,36
28 / Months 13-36 / HP/Dealer / Parts Only / 48 Hr Call to Repair / No / Yes / 14,37
2A / 90 Days / On Site / 4 Hours / Yes / Yes / 1,31
2B / 90 Days / On Site / 4 Hours / Yes / Yes / 1
2C / 90 Days / On Site / 4 Hours / No / Yes / 1
2D / 90 Days / On Site / Next Day / No / Yes / 1
2E / 90 Days / On Site / Next Day / Yes / Yes / 1
2F / 90 Days / On Site / Next Day / No / No / 1
2G / 90 Days / On Site / 4 Hours / No / No / 1
2H / 90 Days / On Site / Next Day / Yes / No / 1
2J / 90 Days / On Site / 3 Days / Yes / No / 1
2K / 90 Days / HP/Dealer / Replacement / No / No / 4
2M / 90 Days / On Site / Next Day / No / No / 1
2N / 90 Days / HP/Dealer / Standard Bench / No / Yes / 3
2P / 90 Days / HP/Dealer / Standard Bench / No / No / 3
2Q / 1 Year / On Site / Next Day / Yes / Yes / 1,31
2R / 1 Year / HP/Dealer / Exchange / No / No / 7
2S / 2 Years / HP / Replacement / No / No / 16
2T / 1 Year / HP / Replacement / Yes / No / 16
2U / 3 Years / HP/Dealer / Exchange / No / No / 7
2V / 3 Years / HP/Dealer / Replacement / No / No / 16
2W / 5 Years / HP/Dealer / Standard Bench / No / No / 3
2X / Lifetime / HP / Replacement / No / No / 5
2Y / 5 Years / HP/Dealer / Parts Only / No / No / 14,25
2Z / 1 Year / HP/Dealer / Replacement / No / Yes / 16
31 / Months 1-12 / On Site / Hardware + Phone-in Assistance / 2 Days / No / Yes / 1,36
31 / Months 13-36 / HP/Dealer / Standard Bench / 5 Days / No / Yes / 3
32 / 4 Years / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
33 / Months 1-3 / On Site / 2 Days / No / Yes / 1
33 / Months 4-12 / HP/Dealer / Standard Bench / No / Yes / 3
34 / Months 1-12 / On Site / Hardware + Phone-in Assistance / 2 Days / No / Yes / 1,36
34 / Months 13-36 / HP/Dealer / Standard Bench / 48 Hr Call to Repair / No / Yes / 3,37
37 / Months 1-12 / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
37 / Months 13-36 / HP/Dealer / Retrieve/Repair/Return / 48 Hr Call to Repair / No / Yes / 37,38
38 / Months 1-12 / On Site / Hardware + Phone-in Assistance / 2 Days / No / Yes / 1,36
38 / Months 13-36 / HP/Dealer / Parts Only / 5 Days / No / Yes / 14
39 / 3 Years / On Site / 24x7 + Phone-in Assistance / 4 Hours / Yes / Yes / 1,22,31,36
3A / 90 Days / HP/Dealer / Standard Bench / No / Yes / 3
3B / 90 Days / HP/Dealer / Standard Bench / No / No / 3
3C / 90 Days / HP / Replacement / No / No / 4,6,16
3D / 90 Days / HP / Standard Bench / No / No / 3
3E / 6 Months / On Site / 3 Days / Yes / Yes / 1
3F / 3 Years / OEM / Modular Exchange / Next Day / No / No / 12
3G / 2 Years / HP/Dealer / Replacement / 3 Days / No / No / 16
3H / 3 Years / HP / Enhanced Parts Only / 48 Hours / No / Yes / 28
3J / 3 Years / OEM / Parts Only / Next Day / No / No / 14
3K / 6 Years / HP / Parts Only / No / No / 14
3L / 13 Months / HP/Dealer / Exchange / 48 Hours / No / No / 7
3M / 15 Months / HP/Dealer / Exchange / 48 Hours / No / No / 7
3N / 27 Months / HP/Dealer / Exchange / 48 Hours / No / No / 7
3P / 90 Days / HP / Replacement / No / No / 4,6,16
3Q / 90 Days / HP / Parts Only / Yes / No / 14,20
3R / 90 Days / HP / Parts Only / No / No / 14,20
3S / 1 Year / On Site / Next Day / No / Yes / 1
3T / 1 Year / On Site / Next Day / Yes / Yes / 1
3U / 90 Days / HP / Replacement / No / No / 4,6,16
3V / 18 Months / HP/Dealer / Standard Bench / No / No / 3
3W / 1 Year / On Site / Modular Exchange / 3 Days / No / No / 1,12
3X / 1 Year / HP/Dealer / Replacement / No / No / 16
3Y / 90 Days / HP/Dealer / Exchange / No / No / 7
3Z / 3 Years / HP / Parts Only / Next Day / No / Yes / 14
40 / Months 1-12 / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
40 / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14
41 / 90 Days / HP/Dealer / Parts Only + Phone-in Assistance / 48 Hr Call to Repair / No / Yes / 14,36,37
42 / Months 1-12 / On Site / Hardware + Phone-in Assistance / 2 Days / No / Yes / 1,36
42 / Months 13-24 / HP/Dealer / Standard Bench / No / Yes / 3
42 / Months 25-36 / HP/Dealer / Exchange / No / Yes / 7
45 / 90 Days / HP/Dealer / Retrieve/Repair/Return + Phone-in Asst / 120 Hr Call to Repr / No / Yes / 36,37,38
46 / 1 Year / HP/Dealer / Exchange + Phone-in Assistance / Next Day / No / Yes / 7,36
47 / 1 Year / HP/Dealer / Standard Bench + Phone-in Assistance / 2 Days / No / Yes / 3,36
48 / Months 1-12 / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
48 / Months 13-36 / HP/Dealer / Standard Bench / No / Yes / 3
4A / 1 Year / HP/Dealer / Standard Bench / No / No / 3
4B / 1 Year / HP/Dealer / Standard Bench / No / Yes / 3
4C / 1 Year / HP/Dealer / Standard Bench / Yes / No / 3
4D / 1 Year / HP/Dealer / Standard Bench / No / No / 3
4E / 1 Year / HP/Dealer / Standard Bench / No / Yes / 3
4F / 1 Year / HP/Dealer / Standard Bench / Yes / No / 3
4G / 1 Year / On Site / Next Day / No / No / 1
4H / 1 Year / HP/Dealer / Exchange / Next Day / No / No / 7
4J / 1 Year / HP/Dealer / Exchange / Next Day / No / No / 7
4K / 1 Year / On Site / Next Day / Yes / Yes / 1,31
4L / 1 Year / On Site / Next Day / Yes / Yes / 1
4M / 1 Year / On Site / Next Day / No / Yes / 1
4N / 1 Year / On Site / 2 Days / No / No / 1
4P / 1 Year / HP / Parts Only / No / No / 14
4Q / 1 Year / On Site / Next Day / Yes / No / 1
4R / 1 Year / On Site / COOP/24x7 / Yes / Yes / 1,10,22
4S / 1 Year / On Site / COOP/8x5 / 4 Hours / Yes / Yes / 1,10,22
4T / 1 Year / On Site / Hardware & Software / Next Day / No / No / 1,21
4U / 1 Year / HP/Dealer / Exchange / No / Yes / 7
4V / 3 Years / HP / Parts Only / No / No / 14
4W / 90 Days / On Site / Shared / Same Day / No / No / 1,17
4X / 1 Year / HP / Replacement / No / No / 6
4Y / 1 Year / On Site / Software / No / No / 1,26
50 / 1 Year / HP/Dealer / Parts Only / No / Yes / 14
51 / 2 Years / HP/Dealer / Parts Only / No / Yes / 14
52 / 3 Years / HP/Dealer / Parts Only / No / Yes / 14
53 / 3 Years / On Site / 2 Days / No / Yes / 1
54 / 1 Year / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
55 / Months 1-12 / On Site / 2 Days / No / Yes / 1
55 / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14
56 / 1 Year / On Site / 2 Days / No / Yes / 1
57 / Months 1-3 / On Site / 2 Days / No / Yes / 1
57 / Months 4-36 / HP/Dealer / Standard Bench / No / Yes / 3
58 / 3 Years / HP/Dealer / Standard Bench + Phone-in Assistance / No / Yes / 3,36
59 / 1 Year / HP/Dealer / Retrieve/Repair/Return + Phone-in Asst / 120 Hr Call to Repr / No / Yes / 36,37,38
5A / 1 Year / On Site / Next Day / Yes / No / 1
5B / 1 Year / On Site / Next Day / Yes / No / 1
5C / 1 Year / On Site / Next Day / No / No / 1
5D / 1 Year / On Site / 3 Days / No / No / 1
5E / 1 Year / HP/Dealer / Exchange / No / No / 7
5F / 1 Year / HP/Dealer / Exchange / Next Day / No / No / 7
5G / 1 Year / On Site / 3 Days / Yes / Yes / 1,31
5H / 1 Year / On Site / 3 Days / Yes / Yes / 1
5J / 1 Year / On Site / 3 Days / No / Yes / 1
5K / 1 Year / On Site / 3 Days / No / Yes / 1
5L / 1 Year / On Site / 4 Hours / Yes / Yes / 1,31
5M / 1 Year / On Site / 4 Hours / Yes / Yes / 1
5N / 1 Year / On Site / 4 Hours / No / Yes / 1
5P / 1 Year / HP / Replacement / No / No / 6
5Q / 1 Year / HP / Standard Bench / No / No / 3
5R / 1 Year / On Site / 4 Hours / No / Yes / 1
5S / 1 Year / On Site / 3 Days / Yes / Yes / 1
5T / 1 Year / On Site / 3 Days / No / Yes / 1
5U / 1 Year / On Site / 3 Days / Yes / No / 1
5V / 1 Year / On Site / COOP/8x5 / 4 Hours / Yes / Yes / 1,10,22
5W / 1 Year / On Site / 7 Days a week / Next Day / Yes / No / 1,13
5X / 1 Year / HP / Parts Only / No / No / 14
5Y / 1 Year / On Site / COOP/24x7 / Yes / Yes / 1,10,22
5Z / 1 Year / HP/Dealer / Exchange / No / Yes / 7
60 / 90 Days / HP/Dealer / Replacement / No / Yes / 16
61 / 3 Years / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
62 / Months 1-12 / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
62 / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14
63 / 1 Year / HP/Dealer / Standard Bench + Phone-in Assistance / Next Day / No / Yes / 3,36
64 / 1 Year / HP/Dealer / Retrieve/Repair/Return / 48 Hr Call to Repair / No / Yes / 37,38
65 / 3 Years / On Site / 24x7 + Phone-in Assistance / 4 Hours / No / Yes / 1,22,36
66 / 3 Years / On Site / 8x5 + Phone-in Assistance / 4 Hours / No / Yes / 1,22,36
67 / Months 1-24 / On Site / Hardware + Phone-in Assistance / Next Day / No / Yes / 1,36
67 / Months 25-36 / HP/Dealer / Standard Bench / No / Yes / 3
68 / 3 Years / HP/Dealer / Standard Bench / No / Yes / 3
69 / Months 1-12 / HP/Dealer / Standard Bench / No / Yes / 3
69 / Months 13-36 / HP/Dealer / Parts Only / No / Yes / 14
6A / 3 Years / On Site / Next Day / No / No / 1
6B / 2 Years / HP/Dealer / Standard Bench / No / No / 3
6C / 2 Years / On Site / Next Day / No / No / 1
6D / 2 Years / On Site / Next Day / Yes / No / 1
6E / 2 Years / HP/Dealer / Exchange / Next Day / No / No / 7
6F / 2 Years / HP/Dealer / Exchange / No / No / 7
6G / 2 Years / HP/Dealer / Exchange / No / Yes / 7
6H / 2 Years / HP / Parts Only / No / No / 14
6J / 2 Years / On Site / Shared / Same Day / Yes / No / 1,17
6K / 1 Year / On Site / 600K page limit / Next Day / No / Yes / 1,33
6L / 18 Months / HP/Dealer / Standard Bench / No / No / 3
6M / 18 Months / HP / Replacement / No / No / 16
6N / 18 Months / On Site / Next Day / No / No / 1
6P / 2 Years / HP / Replacement / No / No / 16
6Q / 2 Years / On Site / 7 Days a week / Next Day / Yes / No / 1,13
6R / 2 Years / On Site / Next Day / No / No / 1
6S / 2 Years / HP/Dealer / Standard Bench / No / No / 3
6T / Months 1-12 / On Site / Yes / No / 1
6T / Months 13-24 / HP / Exchange / Next Day / Yes / No / 7
6U / Months 1-12 / On Site / No / Yes / 1
6U / Months 13-24 / HP / Exchange / Next Day / No / Yes / 7
6V / 2 Years / On Site / 3 Days / No / No / 1
6W / Months 1-12 / On Site / No / No / 1