Introduction

Age UK Norfolk’s mission is ‘to support older people in Norfolk to enjoy the opportunities and meet the challenges of later life’.

A range of services are provided directly and where possible Age UK Norfolk works to promote, develop and co-ordinate other services by actively supporting local groups and voluntary effort. Age UK Norfolk celebrates age - we work with older people across Norfolk to improve quality of life, promote independence and to help make later life a fulfilling and enjoyable experience.

Although independent and autonomous, Age UK Norfolk is part of a national network of Age UK groups.

Role Description for: Retail Volunteer

Role Purpose:To provide support in the day to day running of the shop.

Specific Responsibilities:

  • To assist in the daily running of the shop working as a team to maximize sales for the charity.
  • To tidy, arrange and present stock and put out new stock as required.
  • To provide a welcoming environment for customers and assist and serve customers including taking money for goods.
  • To sort, check and process stock that has arrived at the shop.
  • To keep the shop floor tidy ensuring Health and Safety requirements are met.
  • To undertake training to ensure you are informed of Age UK Norfolk’s services, policies and procedures and standards.
  • To keep the shop assistant and manager informed of any problems, issues that arise during the day.
  • To abide by the policies, procedures and standards required of the organisation.

Person Specification:

  • The ability to work as part of a team.
  • The ability to communicate effectively.
  • The ability and willingness to learn new skills and attend training.
  • The ability to follow policies and procedures.
  • Be willing to learn new skills and participate in training where appropriate.

Mandatory Training:

  • Age UK Norfolk Induction
  • Safeguarding Vulnerable Adults
  • Dementia Awareness
  • Equality & Diversity
  • Personal Safety and Lone Working
  • Customer Service
  • Principles of moving and handling

Other: Two satisfactory references. Disclosure and Barring Services check may be required. Volunteers may be required to attend training or meetings at Head Office (Old Catton) on occasion.

Hours Required: Morning, afternoon or full day sessions

Reports to: Shop Manager

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Document: Retail Vol Job Descrip/Spec

Date: Jan 2015 Version: 2