Minutes:

Oakwood Medical Centre Patient Participation Group
Meeting Thursday April 24 2014

Minutes
Present: Monty Meth ( Chair), Shirley Moy, ( Practice Manager), Dr Ali Dogan
(Partner), Ruth Ross, Martin Dunn, Elena Dellafiora, Stephanie Jacobs, Thomas Devine, Della Patt, Nevin Kaleli & Babu Shah.
Apologies:
David Oliver, Mavis Coulson, & Samantha Allen ( reception manager)
Guest: Peter Lathlean, representing Enfield NHS Clinical Commissioning Group Primary Care Management Project
Mr Lathlean discussed the response from patients on the OMC Practice tablet placed in the reception .for the months of February 2014 and March 2014.He was not able to comment on the response to comparative studies with other surgeries in Enfield as we were the first one to experiment.

It was agreed clinicians should encourage patients to use the tablet tracker following consultation.

It was agreed to move the tracker to the reception desk ,so more visible and then staff too can encourage patients to enter feedback.

Matters arising from PPG meeting held on 23 January 2014
1. Shingles inoculation is now available to all aged 78
2. No grant has been received for resurfacing / maintanance of parking area,this was paid for by practice and done over Easter .

CCTV cameras have been upgraded again at expense of practice

3. No referrals have been received at OMC from patients redirected by a Practice Liasion Officer based at the Urgent Care Centre at Chase Farm Hospital or Barnet A&E
4. Various repairs have been carried out in the parking vicinity but quotes and/or work is still awaited for further repair work around tree area.
5. Staffing: Identified new nurse pulled out at at the last minute: hence search goes on for new nurse

Shirley explained how we have reverted back to offering same day appointments for patients requesting to see GP if feel cannot wait 48 hours these are given in the morning between 8-12pm & Telephone triage continues in the afternoon,Dr Dogan agreed this is working well.
Telephone operators are being trained to identify urgency of appointment by asking a simple question such as: :Is it an Urgent or Routine appointment and offer appointments accordingly.
Lack of asking this question has been identified and staff will be better trained

It was also reueste dfor staff to be more specific when leaving a message,Shirley explained due to confidentiality they cannot leave the full details ,just for patient to call back.
6. Preparation for tonights meeting re Healthy Living
Shirley noted apologies at this meeting and identified possible attendance
7.Did Not attend
Shirley gave an update on the number of patients that had failed to keep an appointment. While asking for warning letters to be sent to persistent absentees,. the PPG asked that in future we should be informed of the percentage of absentees compared with the number of kept appointments, to give a more accurate picture of the problem.
Home Visits Audit:
Shirley distributed statistics showing the number of Home visits carried out by the doctors rfom the period 1.10.13 to 31.3.14 ( copies of audited handed out at time of meeting)
This item will becarried forward and discussed at the next meeting
AOB
Community Matrons: Shirley said our Community Matrons linked to practice, meet with the practice team quarterly ( Linda Huber & Rati Sadik),Shirley will try to arrange for CM to be at next PPG meeting to explain their role.
Collection of Prescriptions by Pharmacists from Reception was not quite satisfactory as some were nor delivered or given to collector. Shirley to investigate this issue as there should not be any complaint
Personal records. The issue of making NHS records available to outsiders is on hold, Summary Care Records is ongoing but other data no longer being uploaded this is to be reviewed in approx. 6 mths.
Monty asked about an NHS decision whereby patients over age of 75 will each be assigned a named GP.Shirley was unaware of this at the time of meeting and will look into it as attending CCG meeting later on,and inform at the next PPG meeting
Meeting adjourned at 11.15am
Please note OMC PPG members are asked to notify Shirley in advance of items they wish to raise at future meetings .::On agenda for next OMC meeting
1. Home visits by GPs
2 .DNA in relation to 100% of appointments
3 Results of Patient Survey
4. Report on patients meeting at Vita et Pax
The next meeting we agreed will be held on Thursday 24th July 2014 changed after the meeting to 17 July at 9.30am