AGE UK WEST SUSSEX

Job Description

Title:Housing Solutions Coordinator

Responsible to:Manager Information and Advice Service

Hours:18 Hours

Location: Office base Littlehampton, working throughout all of West Sussex

Purpose of the job:

To provide ahigh quality Housing Solutions Advice Service incorporating a bespoke move management programme; ensuring outstanding customer service and service delivery by acting as an ambassador for AUKWS and our customers.

Main responsibilities:

  1. To provide customers with information and advice in relation to their housing needs. Outlining the options available to them and the various repercussions and outcomes frommaking particular decisions. This will enable customers to make informed choices about their housing needs. We will work with individuals, their family and carers,meeting the AQM ‘Quality’ standard and in accordance with AUKWS policies and procedures.
  1. To ensure customers are either provided with or can access the support they need to achieve their desired outcomes.
  1. We will assist customers with advice and support when considering their housing options, whether to stay or go. The range of additional support available will include some or all of the following:
  • Support with paperwork
  • Accessing an Estate Agent
  • Sourcing a property to purchase
  • Accessing solicitors
  • Organising removals
  • De-cluttering and disposing of items surplus to requirements
  • Changing utilities
  • Accessing reliable handyperson service
  • Ensuring needs are met in new home including aids and technology that can assist with independent living
  • Accessing local support services as necessary
  • Provide follow up support to ensure customer becomes engaged within new community
  1. To ensure that clear and comprehensive records of all enquiries received and how they were resolved, are entered on the database, maintained and archived,and that any necessary follow-up work is carried out promptly, accurately and in accordance with the requirements of the AQM Quality Standard;
  1. To maintain an up-to-date knowledge of changes in practice, policy and law, both locally and nationally;
  1. To contribute to the regular production of monthly statistics and reports relating to the activityand the promotion and development of the service.
  1. To attend team meetings and training courses which meet the needs of the individual as well as the team as a whole;
  1. To undertake outreach services and home visits where appropriate.
  1. To undertake any other duties commensurate with the role as may be required by the Manager, Information & Advice.

Age UK West Sussex

Housing Solution Coordinator

Person Specification

Essential / Desirable
Understanding of the issues affecting the lives of older people and their carers / Understanding of the voluntary and community sector and inter-agency working
Excellent communication skills, oral, written and presentation / Understanding of the difficulties faced by disadvantaged groups in accessing information and advice services
Ability to use a computer including bespoke database, Microsoft office including outlook and the internet / Understanding of professional behaviour and boundaries
Ability to keep accurate records / Promote service creatively
Effective organisational skills including information, resources and time management / Understanding of and commitment to equal opportunities
Able to work as a team and alone when necessary using own initiative
Have a flexible approach to work
Full driving license and regular car user
Knowledge and experience of the Advice sector and delivering Advice