Age UK Brent – Job Description

Job title: Volunteer Co-ordinator

Hours:Hours per week

Salary:per annum

Main purpose of the job

To recruit, select, support and offer training to volunteers working across all Age UK Brent (ACB) projects to enable service delivery and expansion of services. This will include the responsibility for devising and implementing and monitoring of the Volunteers Policy and procedures.

Planning & Recruitment

  1. To maintain accessible and up-to-date information about volunteering opportunities and on a day-to-day basis to respond to volunteering issues and queries.
  1. To implement effective volunteer recruitment procedures, organising promotional strategies to encourage development of new projects supported by volunteers. This will include writing newsletters, updating and developing web pages, making presentations to external agencies, staffing promotional stands and liaising with the media.
  1. To keep accurate records of volunteers, project activity and expenses. To be responsible for ensuring that all relevant policies and procedures are in place and complied with for all activities (e.g. risk assessments, insurance)
  1. To produce and monitor project budgets and to investigate fundraising and funding options to enhance the volunteering project.
  1. To produce local material to recruit volunteers with skills and expertise to support the services of the organisation.

Support & Training

  1. To report on volunteering activities on a quarterly basis to the chief Officer, the trustees and the funders.
  1. To liaise with the local and regional organisations, keeping up to date with developments and acquiring best practise.
  1. To give one-to-one/group inductions to volunteers and where necessary to devise and deliver relevant training sessions.
  1. To offer a high level of comprehensive support to volunteers at all stages of their volunteer experience

Evaluation & Reporting

  1. To regularly review projects and monitor targets, using this information to advise on, initiate and develop new projects as appropriate.
  1. Working with senior staff and officers devise and subsequently maintain a series of KPI’s that inform the work of the department.
  1. Working with the Manager to review volunteer and client experiences and evaluate the effectiveness of volunteer projects.

Reward and Recognition

  1. To develop and implement recognition structures for volunteers, including certification, reflective learning opportunities and organising social events to recognise the input of all the volunteers.
  1. Where possible to nominate projects/ volunteers for local and national recognition awards.

Other

  • To attend meetings, conferences and training events as required.
  • To undertake any other reasonable duties as required
  • To aspire to the highest standards of customer care at all times

PERSON SPECIFICATION

JOB TITLE: Volunteer Co-ordinator

EXPERIENCE:

Experience of recruitment of volunteersE

Experience of providingsupport to older people or carersD

Experience of working with volunteersE

Working knowledge of volunteer managementD

Experience of organising eventsD

Database experienceD

Experience of working as part of a team E

SPECIFIC APTITUDES/SKILLS:

Strong communication skills (written and verbal)E

Strong organisational skillsE

Research skills D

IT skills D

Ability to complete tasks with minimum supervisionE

Ability to work within a team as well as on ownE

Positive attitude, particularly to new tasks and problem solvingE

Ability to work under pressureE

Ability to be tactful and diplomatic E

Ability to work under own initiativeE

Ability to plan and deliver tasks on time, multi task and

manage short, medium & long term projects E

Ability to manage resources efficiently E

Excellent communication and inter personal skills E

Design and Delivery of briefing/training sessions D

Other

Able to travel between sitesD

REQUIREMENTS:

Essential(E)Date:

Desirable(D)Completed by: