HEBA IBRAHIM

Mobile No. 0509435074

Address: Sharjah, UAE
Email :

CAREER OBJECTIVE:

To secure a career developing position in a growing firm leveraging strong customer service and relationship building skills while utilizing my work experience quotas; Hence, to attain a significant expertise and knowledge growth.

EXPERTISE PROFILE:

Employee Relations & Oracle HRMS

Bilingual Translation

Telephone communications,

Customer Service & Satisfaction

WORK EXPERIENCE:

Roads and Transportation Authority, Dubai Government. Dubai, UAE

Administration Support (Temporary)- (Chairman Office) Communication & International Relations Section.

June. 2013 to Present

Responsibilities:

Researching and writing

Event organization

Summarizing notes

Report writing and layout

Developing monitoring and reporting tools

Developing decision-making templates

Assisting with special projects and events as required

Some administrative support for team members

Venue booking, event planning and coordination

Website update and maintenance

Updating the spreadsheet forms in a daily basis.

Emirates Airline Festival of literature. Dubai, UAE

Arabic Admin & Translator (Temporary)- Head of Communications

Sep. 2012 to March 2013

Responsibilities:

Research and maintain accurate media and other relevant databases.

Timely dispatch of materials in a busy environment.

Maintaining accurate diaries, day files and contact reports.

Preparing media packs and other materials for media.

Liaise with media monitoring agency to ensure smooth running of account.

Scan publications for coverage as necessary (in addition of media monitoring agency).

Prepare and maintain media cuttings books.

Review author schedules so that interviews can be arranged on a timely basis Support the press office function at the Festival.

General Support to the Communications and LitFest Team

Minute meetings and maintain task lists.

Obtain supplier quotations and negotiate appropriate rates.

Attend events and offering front and back of house support.

Work closely with entire LitFest team.

Work with other LitFest Administrators to fill gaps and provide cover.

Work with various team members to edit and format PowerPoint presentations for sponsors, media and key partners.

Golf & Shooting Club. Sharjah, UAE

Executive Secretary- Operation & Hospitality Director Manager

Feb. 2012 To July 2012 (Temporary position)

Responsibilities:

deputizing for the manager, making decisions and delegating work to others in the manager's absence;

devising and maintaining office systems, including data management and filing;

arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

screening telephone calls, enquiries and requests, and handling them when appropriate;

meeting and greeting visitors at all levels of seniority;

organizing and maintaining diaries and making appointments;

dealing with incoming email, faxes and post, often corresponding on behalf of their manager;

taking dictation and minutes;

carrying out background research and presenting findings;

producing documents, briefing papers, reports and presentations;

organizing and attending meetings and ensuring their manager is well-prepared for meetings;

liaising with clients, suppliers and other staff.

Medysinal FZCO. Dubai, UAE

H.R Coordinator - Employee Relations

Sep. 2009 to Sep. 2011

Responsibilities:

Entering data into employee master in Oracle HRMS:

Initiating joining formalities and coordinate with PRO till visa is issued;

Prepare the necessary arrangements related to new employees, hotel reservations, airline tickets ;

Contacting Recruitment Agencies, placing adds, checking for referrals;

Preparing Letters of Offer and Employment Contracts;

Assisting in screening CVs and arranging for interviews;

Prepare Service Certificates, Loan Letters to banks, salary certificates, requests for visas and all Arabic letters;

Coordinate with the Accounts Dept. towards the preparation of the End of Service Benefits;

Attending phone calls and taking phone or visitor messages and delivers to appropriate individual;

Maintaining and updating records and employee files on daily basis, ensures that employees are dealt with proper courtesy and hospitality;

Arrange for Exit Interview and employee checkout formalities;

Applying for medical insurance for employees;

Updating Org. chart in PowerPoint presentation on monthly basis; performs other related duties as required.

ETISALAT CUSTOMER CERNTER Ajman, UAE

Blackberry specialist (Admin. Work & General inquiry)

Feb. 2008 to Sep. 2009

Responsibilities:

Answering phones and responds to customer requests, Selling products and place Customer orders in computer system,

Liaising among different offices to enhance internal awareness share solutions, researching, and resolving customer issues using the computer systems and follow-up on customer inquire not immediately resolved

Completing call logs and reports, Researching billing issues, Researching misapplied payments, Recognizing, documenting and alert the supervisor of trends in customer calls and recommending process improvements, other duties as assigned.

THE RITZ CARLTON BEACH & RESORT Sharm Al-Sheikh, Egypt

Personnel Assistant

April 2004 to August 2005

Responsibilities:

screening telephone calls, enquiries and requests, and handling them when appropriate;

meeting and greeting visitors at all levels of seniority;

organizing and maintaining diaries and making appointments;

dealing with incoming email, faxes and post, often corresponding on behalf of their manager;

taking dictation and minutes;

producing documents, briefing papers, reports and presentations;

organizing and attending meetings and ensuring their manager is well-prepared for meetings;

deputizing for the manager, making decisions and delegating work to others in the manager's absence;

devising and maintaining office systems, including data management, filing, etc.;

Arranging travel and accommodation and, occasionally, traveling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.

Academic QUALIFICATIONS & PROFESSIONAL TRAININGS:

October 2007 – July 2011 - Bachelor’s Degree in interpretation Translation rom the Faculty of Arts – English Department – Cairo University.

Human Resources & Admin. Skills. Certificate from Nadia Training Institute;

Secretarial Skills for Executive Secretaries. Certificate from Nadia Training Institute;

Business Correspondence. Certificate from Nadia Training Institute;

Decision Maker & Motivations. Certificate from Sound Institute Egypt.

COMPUTER SKILLS:

ICDL-Excellent grade issued by Ministry of Telecom, Egypt.

Bilingual Typing (Arabic and English 45 WPM)

Comfortable with E-mail, Internet savvy.

Outlook, Lotus Notes.

Language Proficiency

Arabic : Native Command

English: Very Good Command

French : Fair

PERSONAL INFORMATION:

Date of birth:01/01/1984

Nationality:Egyptian

Residence Visa:Available, on husband's sponsorship

UAE Driver's License:Available

Availability:Immediately

REFERENCES are available upon request.