Saud Said Al Habsi

Address:P O Box 1983, PC 111, Seeb, OmanMobile: (+968) 99462378

Objective:Seeking a challenging position inyour reputable company to utilise my background and skills in economics and customer related issues.

Personal Details:

Date of Birth:23 March 1982

Nationality: Omani

E-mail:

Academic Qualifications:

Higher Education:2000-2005,College of Commerce & Economics

Sultan Qaboos University, Oman

Course-BSc Economics

Secondary Education: 1998-2000AlKhodh Secondary School

Course–High Secondary Program

Other Qualifications/Training

9-13 July 2012InterConnect Communications Bath, UK

Regulatory Master Class

17-20 January 2012International Telecommunication Union Bangkok, Thailand

NGN Business Planning

31 May-1 June 2011 InterConnect Communications Muscat, Oman

NGN Master Class

5-9 July 2010Neotelis Montreal, Canada

Cost Modeling in Telecommunications

1-4 December 2009 IIR London, UK

Telecoms Cost Allocation & Profitability Analysis

11-15 October 2009 International Telecommunication Union Damascus, Syria

ITU Expert-Level Training for National Regulatory Authorities and Operators on Telecommunication Cost Modeling

12-14 April 2009 Precept Management Consultancy Muscat, Oman

Financial Statement Analysis

28-30 April 2007Arab Academy for Banking & Financial Sciences Muscat, Oman

Anti- Money Laundering

7-8 November 2006College of Banking and Financial Studies Muscat, Oman

Improving Our Business Processes

Representation in International Local Events:

28-29 March 2012League Arab StatesCairo, Egypt

Representative of the Authority

9- 13 September 2011ITU, Study Group 3Geneva, Switzerland Representative of the Authority

25-29 April 2011COMEXMuscat, Oman

Exhibitor at the Telecommunication Regulatory Authority Stall

17-18 October 2009League Arab StatesDamascus, Syria

Representative of the Authority

10-11 June 2008Permanent Arab CommitteeTunis, Tunisia

Representative of the Authority

31 March-4 April 2008ITU, Study Group 3Geneva, Switzerland Representative of the Authority

Work Experience:

October 2007- To DateTelecommunication Regulatory Authority

Economist, Economic Affairs Unit

Responsibilities:

• Assist in reviewing and implementing price regulations for the purpose of promoting competitiveness of market.
• Carry out (regional and international) benchmarking studies.
• Process new retail tariff proposals (rates/services/promotions) and analyze them from economic point of view involving examination of the costing models.
• Study tariff trends in the market.
• Assist in conducting public consultations with regards to tariff issues besides preparing rules and guidelines.

• Design tariff frameworks for different services.
• Coordinate with international/ regional organizations and study groups on tariff and competition related studies.
• Monitoring market and technology development and liaise with users and industry to assess competitive development and benefits being delivered to consumers.
• Collaborate with Consumer Affairs Department/ Disputes Resolution Department on the investigation of consumers complaints.

September 2006- October 2007Oman International Bank

Quality Analyst, Quality Assurance Department

Responsibilities:

• Visiting the branches and Head Office Departments regularly to ensure implementing the Quality Service Principles.
• Conducting surveys whenever required.
• Answering and assisting branch queries.

July - August 2006 Omani Qatari Telecoms Company

Customer Service Representative

Responsibilities:

• Answering customers queries about Nawras's products
• Giving solutions for customers who face any problem with the service provider.
• Promoting Nawras products by educating customers about the new offers and services.
• Ensuring a friendly relationship with customers.
• Generating reports about the customer suggestions and/ or complaints.

Other Skills:

  • Computer literate (Word, Excel and Access) and internet usage.
  • Very Good communications skills with people of different ages, cultures and interests and can easily work in a team.
  • Able to give presentation using visual aids such as an overhead projector and other electronic devices.
  • Excellent writing & translation skills: letters, reports,and memos.

Languages

Arabic- Mother Tongue

English- Very Good Writing & Speaking

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