PATIENT AND CARER SURVEY
Noble’s Hospitalis taking part in a programme of reviews of care for people who have been admitted to the Critical Care Unit with the aim of improving the quality of the service. A team of clinicians and patients from the West Midlands will be visiting our service and as part of preparing for our visit we are gathering views from patients and carers about their experience of the service here.
Any comments you make will be used to improve the service locally and will be shared with the visiting team. Individual responses will not be identified in the visit report or in any other publication so please comment freely.
Your comments are important to us and will help us to improve the quality and consistency of care we offer to all patients and carers in the future.
The first set of questions are for the person who was admitted to the Critical Care Unit, the second set of questions are for the family and/or carer of that person.
- Questions for the person who was admitted to the Critical Care Unit:
When was the last time you were admitted to the Critical Care Unit? Please give date/month/year if possible.
Before your admission
If your admission to the Critical Care Unit was planned, were you offered any information before your admission or invited to a pre-admission visit to the Unit? / Y/N
Please give any further details about the information that you received or the pre-admission visit if you want to:
Whilst you were in the Unit
Were you involved in the planning and decision making about your care? / Y/N
Did the health care person listen to you and explain the treatment in a way that you could understand? / Y/N
Were you given enough privacy when treated or advised? / Y/N
Were you treated with dignity at all times? / Y/N
Was your personal information treated with confidentiality? / Y/N
Please feel free to add any information that you requested/received:
Were you able to give feedback about your experience in the Critical Care Unit? / Y/N
When you left the Unit
If you went to another ward when you left the unit, did someone from the Critical Care Unit come and see you to check that you were alright on the ward? / Y/N
Did you receive an out-patient follow-up appointment when you left hospital? / Y/N
- Questions for the Family or Carer of the person who was admitted
on the day of admission
When you arrived at the Unit were you greeted by a doctor or nurse and told what may happen next to your relative over the next two hours? / Y/N
Were you spoken to in a quiet room, separate from people in the waiting room? / Y/N
If you answered ‘Y’ to the last question, was it suitable in your opinion and did it contain a telephone for your use and facilities for refreshments? / Y/N
Did a doctor or nurse discuss your relative’s condition within two hours of them being admitted? / Y/N
Did someone talk to you or give you information about practical arrangement such as visiting times, telephone numbers for contacting the unit, available refreshments when visiting, where you could stay if you needed to? / Y/N
Did the visiting times suit your needs? / Y/N
Was the door always answered promptly when you rang the bell / Y/N
Did the facilities in the relative’s room meet your needs? / Y/N
Were you always kept up to date with any change in you relatives condition? / Y/N
Did you feel able to ask any questions that you wanted? / Y/N
Were your questions answered in a way that you could understand? / Y/N
Were you always treated with respect? / Y/N
Were noise levels always acceptable? / Y/N
Was the unit always clean and tidy? / Y/N
Were you able to give feedback about your relative’s experience in the Critical Care Unit? You may have been given a form to complete or perhaps a questionnaire. / Y/N
Please add any other comments, or suggestions about how we could improve the care we provide?
Thank you very much for completing this survey.
Your help is very much appreciated.
Please return the completed form to the Reception Desk