ICAI3021A
Task 1 – Suggested Answer
Hardware Harry - User Requirements
Background of the organisation or business:
The company is a retail hardware shop called Hardware Harry which employs four people and would like to improve customer service by recording short video clips on common hardware tasks. The shop’s customer could view these clips in the store before they purchase any materials or tools for the task
Objectives of this exercise:
The objectives of the new system are to be able to record video clips, transfer to the existing computer system where they will be edited and copied to DVD. The shop’s customer will be then be able to view the videos on a separate computer system located in the store.
Problem (and any underlying issues):
No problems experienced
Criteria for successful achievement of objectives:
The system will allow the staff at Hardware Harry to record video clips, download the clips and create DVDs containing these clips. The system will also allow store customers to view these video clips.
Issues, factors and information that impinge on the problem:
The computer system that customers use will need to be housed in a lockable cupboard to restrict physical access.
Client Feedback process:
No details discussed. I would recommend a follow up interview one month after implementation of the project.
Plans for the future:
None given
Budget:
$4,000
Project scope:
The project is restricted to the provision and installation of computer hardware including video camera, Firewire video capture card and DVD burner to existing computer. It is required for implementation of customer service project at Hardware Harry.
Project timelines:
None given
Other comments:
None
Task 2
Click here for Task 2
ICAI3021A Task 3
Installation Plan – Upgrade to DVD Writer
This has been taken from the installation guide for a Pioneer DVD writer – DVR-107D. Responses will vary
Step / DetailsOverview / List the characteristics of the component
Pioneer's dual format DVD/CD internal writer records high-speed DVD-R and +R up to 8x, DVD-RW and +RW discs up to 4x speed, and CD-R and CD-RW at up to 24x speed. Also providing 2x RAM read
Warnings / List the safety precautions provided by the vendor in the manual.
The apparatus is not waterproof. To prevent fire or shock hazard, do not expose this apparatus to rain or moisture.
Hardware Required / List any special hardware required for the procedure.
Standard tool set
Software Required / List any driver software required.
Included on installation CD
List any additional software required.
The DVD writer has the following bundled software on the software installation disc:
· DVD writing
· DVD playing
Preparation / Ensure that your new component is physically compatible with the computer system
1. Turn the PC on and enter BIOS setup to determine how the existing CD drive has bee installed – i.e Is it on the primary or secondary IDE channel and is it set to be a master or a slave?
2. Turn power to PC off and remove case.
3. Locate the existing CD and remove all retaining screws. Keep the screws in a handy location for re-use
4. Disconnect the existing power cable and label.
5. Disconnect the IDE signal cable and label.
6. Disconnect the audio cable and label.
7. Remove the existing drive from the PC and package for return to the client.
Procedure / List the specific steps involved in installing the component.
1. Set the jumpers on the DVD writer to master or slave as appropriate.
2. Insert the new drive into the slot
3. Depending on PC, either insert mounting screws or attach to slide rail
4. Connect the DC input on the DVD writer to the labelled power supply cable.
5. Connect the Audio output connector to the labelled audio cable.
6. Connect the labelled IDE signal cable to the IDE connector. Confirm that pin 1 of the IDE connector is connected correctly to pin 1 of the cable
7. Replace all covers
8. Power up PC and install drivers as recommended for particular operating system as recommended by manufacturer
9. Install addition DVD player and CD/DVD burning software
Testing / Develop a testing plan
1. Check that the device has been assigned a drive letter.
2. Insert a DVD and ensure that you can do a directory listing. (Depending on your operating system and the DVD, the DVD might auto-run)
3. From your directory listing, check that you can open a file.
4. Insert a movie DVD and ensure that you can play the movie
5. Use the burning software to create a new DVD.
Estimated Time / Estimate how long the procedure will take.
One hour including testing
ICAI3021A Task 6
Client:
Hardware Harry
Feedback interview details
The interview was conducted between John Kane from Bayview Computers and Harry Smith, manager of Hardware Harry. It was conducted on 24th May 2005.
Objectives:
The objectives of the new system are to be able to record video clips, transfer to the existing computer system where they will be edited and copied to DVD. The shop’s customer will be then be able to view the videos on a separate computer system located in the store.
Client Feedback:
All objectives were met.
System shortcomings:
Some users are not familiar with using the mouse and require instruction in selecting and running the video clip
Resolution of system shortcomings:
A short instruction sheet that will be produced and placed next to the computer
Other comments:
If the problem continues, another possible solution is to replace the existing monitor with a touch screen monitor. The approximate cost is $400.
I would recommend a follow up interview in one month’s time for further review.
ICAI3021A Task 7
Session plan
Topic / Computer familiarisationLearning outcomes / At the end of this session, participants should be able to:
· Identify major components of the computer system
· Boot the computer system
· Log in as a user
· Use a word processing application to create and save a document
Time frame / 60 minutes
TIME / CONTENT / DELIVERY STRATEGIES / RESOURCES
10 minutes /
Introduction
Introduce myselfOverview of session outcomes
Question the user about their existing knowledge
Question the user to find out if they want to know anything not covered in the session outcomes
Encourage the client to ask questions and discuss any processes.
40 minutes /
Body
Identify major components of the computer system. Components to include monitor, keyboard, mouse and system unit.· Question the user about their existing knowledge
· Discuss the general function of each component using demonstration
· Discuss INPUT to the computer and OUTPUT from the computer
Boot the computer.
· Explain the terminology “boot”
· Demonstrate booting the computer
· Give a brief description of the steps the computer is going through as it boots
Log in as a user
· Demonstrate how to log in as a user (if required by the operating system)
Use a word processing application to create and save a document
· Demonstrate how to open an application
· Demonstrate which word processing application has been installed on the computer system and how to open the application
· Demonstrate how to enter some text
· Demonstrate how to save the document
Demonstrate how to safely turn the computer off.
Client to demonstrate all tasks. Encourage the client with relevant feedback
If the client has any specific tasks they would like to receive instruction in, demonstrate these tasks
/
10 minutes /
Conclusion
Recap all pointsDiscuss what options there are for the client to increase their knowledge of their new computer system –books, TAFE course
3