AbilityNet Job Description

Title of role: Loan Bank Co-Ordinator (SSOC3)

Sustaining Switched on Communities

AbilityNet

AbilityNet is the leading UK charity for computing and disability. Established in 1998 by the amalgamation of two existing charities, it exists to assist and empower disabled adults and children in the use of computers and the Internet by adaptive technology. AbilityNet is committed to the concept of the highest quality service delivery (placing our charitable aims & objectives at the heart of all decisions made). Demand for our services grows with our reputation. The people who work for AbilityNet are our greatest asset and a hugely talented group, who combine passion for what we do with great communication skills and IT knowledge.

The Role:

This role is to develop and maintain a system for the logging and tracking of the of all loan kit items – including their whereabouts, age and condition.

Keeping a history of loans in a manageable format which will allow reporting on those items of loan bank which are most frequently / infrequently used.

Based at AbilityNet’s Worcester Office

Person Profile:

A good working knowledge of ICT hardware and software, with strong administration skills and attention to detail.

Key Responsibilities and accountabilities:

  • Develop and run a system for loan bank equipment requests – covering issues such as insurance, length of loan, guarantees on appropriate usage and despatch addresses. Build in a way of highlighting when equipment loans have reached the agreed duration to allow chasing of overdue items.
  • Process all requests for loan bank equipment – from both internal and external requests.
  • Deal with checking contents list, checking equipment condition, installing software if required, packaging and shipping of equipment.
  • Deal with all returns to the loan bank – including logging equipment back in, checking contents list, check if equipment is working and its condition, deal with cleaning and de-contamination of equipment.
  • Reconfiguring machines to remove last user documents and settings, deinstalling software if necessary. Chasing overdue loan bank items.
  • Deal with repairs, damages and lost equipment as required.
  • Manage the stock items of the loan bank – including accepting requests for new items to add to the loan bank, recycling of equipment past its useful life, recommending additional duplicate items if demand shows the need.
  • Ensure all items are properly insured and work with accounting team on issues such as depreciation.
  • Keep up to date with advances in the assistive technology IT sector and be aware of new developments which might be appropriate acquisitions for the loan bank.
  • Liaise with suppliers over acquiring new items for the loan bank – presenting the strong business case to them to donate or significantly discount new items for the loan bank.
  • Develop a model for the running of the loan bank on a financially sustainable way – including for example making charges to users from commercial sector to contribute to courier, depreciation and running costs. Work with the fundraising team towards sustainability of the loan bank – including meeting running costs and the purchase cost of new items.
  • Broaden the use of the loan bank to as wide an audience of beneficiaries as possible – linking its use to a wider range of projects, services and sectors.
  • Work with the marketing team to promote the use of the loan banks to new audiences.

Experience:

  • Excellent organisational and administration skills
  • Experience of developing and maintaining systems
  • Ability to communicate with customers and suppliers
  • Experience of work in the Voluntary Sector

Working Conditions:

  • Salary Pro Rata to FTE of £16,000 per annum
  • 17 ½ hours per week (Full Time = 35 hrs pw)
  • Annual holiday entitlement Pro Rata to F/T of 25 days + Bank Holidays.
  • Option to participate in stakeholder pension scheme (after 3 months service) with matching 3% contribution.

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