A: maitre d’hôtel B: patron C: server (waiter/waitress)

A: Good evening ,welcome to the MOSA(餐廳名) restaurant.

Do you have reservations?

B:Yes. The name is Steven.

A: Please wait a minute. Let me check. Oh, Mr. Steven . please come this way.

A:Here is your table. Your server will be here shortly.

(The waiter arrives)

C:Good evening . My name is Joy. Today I am your server. This is our menu . I’ll be back in a moment to take your order.

B:OK

C:Excuse me, sir. Are you ready to order?

B:Sorry. I need more time.

C:It’s ok ,take your time.

C: Excuse me, sir. May I take your order?

B:Yes, Can you tell me a little about your Filet Mignon.

C:Yes. It’s lightly seasoned with fresh garden herbs and broiled. It’s seved with the soup of the day, a garden salad and your choice of vegetable.

B:OK. I think I’ll have that.

C:OK, sir. And what kind of dressing would you like on your salad?

B:I’ll have Italian dressing.

C:And for your vegetable?

B:I’ll have the asparagus.

C:Would you care for some wine to go with your main course?

B:OK.

C:Here is the wine list.

B:I’d like to order ______. What years do you have?

C:We have the ______, sir.

B:What do you recommend?

C: I would suggest the 1990D.C. Ch. German(傑曼).

B:Good, I’ll take it.

C:Would you like some cheese cakes for dessert? They are our specialties.

B:Yes.I love cheese very much.

C:Let me repeat your order: ______(appetizer), filet migon- medium well, cheese cake, and 1990 German.

C:I’ll be back with your order soon.

B:Thank you.

C:Excuse me Sir, this is your appetizer- ______.

B:Thank you.

C:Excuse me,sir.this is your main course, Filet Mignon,well down.

B:I order mine Medium well.

A:Oh,I’m sorry. I’ll change it for you .

( ten minutes later)

A:Excuse me Sir. Sorry for the mistake. This is your Filet Mignon, medium well.

B:Wow, it looks so delicious.

C:Bon Appetit!

C:Excuse me Sir. This is yourCh. German(傑曼) wine.

B:Let me see… Mm, that’s correct.

C:Would you like to have it now? Or, would you like to chill it a little longer?

B:I’ll have it right now, thank you.

C:You’re welcome, sir. I’ll open it for you.

C:Please try some, sir.

B:Thank you. It is very ______all right. Good, I like it.

C:Let me pour you some more.

B:Thank you.

C:You’re welcome. Please enjoy your meal and wine.

C: Excuse me Sir. This is the dessert-Chocolate ice cream.

B:I don’t order the Chocolate ice cream.

C:Oh,Iam really sorry. I’ll be back with your order.

(a few minutes later)

C:Again, I apologize for the stupid mistakes. This is your dessert,cheese cake . Complimentary drinks on the house.

B:Oh, thank you.

B:May I have the check ,please?

C:Ok, I’ll be right back with your check.

(a few minutes later)

C: Here is your check, sir. You can take it up to the cashier whenever you are ready.

B:OK. Thank you.

C:cashier

C:Good evening, sir. May I help you?

B:Yes, how much will this be?(handling over his check)

C:just a moment, please. I’ll calculate that for you. (After a moment) Thank you for waiting, sir. It will be NT$______.

B:But I think it should come to NT$______in total.

C:Oh, please let me explain, sir. There is a 10% service charge added to each check. A note at the bottom of our menu explains the policy.

B:I see. Do you take credit card?

C:Sure.

B:Good. Here you are. (Handling over his credit card)

C: Thanks. (Swiping the credit card)Please sign here, sir.

B:OK. (Signing the receipt) There you go.

C:Here are your credit card and receipt, sir. Thank you very much. Have a nice evening!