Address: 9/8 Mauna Loa Street,Larrakeyah,0800,NT
Summary
●A highly motivated, creative and professional Mechanical Engineer with 13 years of experience
●Having a professional experience in technical information of cars and dealing with all complicated car problems
●Having a good score of Guest Delight & handling customers’ complaints
●Good knowledge about service workshop management
●Always up to date with the newest cars’ electronic technologies
●Have a experience as parts advisor (consulting catalogues, preparing, handling, ordering parts and invoicing)
Professional Experience
Senior Service Advisor (Supervisor)Toyota-KSA Sep 2006 – Aug 2016
●Analyzing and monitoring productivity hours, efficiency and reduce idle hours for technicians, and use of best facilities and tools to get optimum efficiency at minimum costs
●Inspecting and performing schedule maintenance for the workshop air condition system, hydraulic lifters, oil pumps and air compressors to maintain best performances
●Organise and oversee operations of light passenger vehicles repairing and maintenance facilities in the workshop until the delivery to customers, and make sure these are carried out to the best of standards and Lean Manufacturing Concepts
●Establishing and monitoring standard procedures for after service quality inspection on cars, with the highest safety standards, before delivery cars to customers
●Directing the maintenance of workshop tools and equipment used for alignment, balance and grinding and coordinating installing activities when new models are purchased to improve efficiency and quality
●Running special projects to establish and maintain ISO 9001 certifications
●Finding innovative solutions to technical problems such as excessive noises in engines and mechanical power transmission systems
Service Advisor (Trainee Graduate Engineer)Toyota-KSA Aug 2003 – Aug 2006
●Utilize the Service Appointment system to maximize the facility and manpower capacity and promote dealer service benefits to potential customers thereby increasing market share, service and parts sales
●Ensure that satisfactory repairs are done as per the customers’ demands with the coordination with the Chief Technician in the job assignments, preliminary diagnostic procedures and final inspection of the car
●Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation through proper communication to the workshop to “Fix-It-Right-First-Time” and deliver the vehicle on time
●Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care by ensuring high quality of service work
●Take all necessary actions to resolve customer complaints in the shortest possible time by advising and answering all customers service and repair inquiries
●Ensures that repairs are done as per customer’s request through confirming with the customer of the service repair agreement to achieve customer’s trust and confidence
●Improve customer confidence and satisfaction by adhering to the stipulated service operation standard to build customer’s trust and improve customer retention
Computer & Software Skills
●MS Office
●GEMS system
●AS400 system
●Ability to learn all computer system quickly
Professional Memberships
●Member of the Saudi Council of Engineering / June 2013
Languages
●English (Professional Fluency) / (IELTS Score: 7/9)
●Arabic (Native)
References
Available upon request