A)  Before you read the article, answer these questions.

1. Manufacturers guarantee product quality?

a) The manufacturer will guarantee quality when customers will be satisfied with what you buy and not to return the product for a certain period.

2. Which companies make the best domestic appliances ( fridges, cookers, etc..) ?

b) I think in Gostivar best quality has Neptune because this plant is very long and there will still be good quality. I home have multiple devices that work very well for several years and Neptune am very pleased.

B ) Read the article and match the headings to the correct paragraphs. Two of the headings have been done for you.

a) Company strategy 1

b) Focus on detailed testing 4

c) High costs: increased reliability 6

d) Industry admiration for top quality 3

e) Innovation in working practices 5

f) Looking to the future 8

g) Manufacturing at home ensures quality 2

h) Loyalty for product that lasts 7

h) Each producers wants to see itself into the future and strive to achieve it. He could produce products that satisfy customers, and they will buy from him so that he will have a look into the future - a good future

b) Each manufacturer before hand like product market doing tests to see if the product is actually good for sales. As those that produce medicines have to do tests for drugs and after that to give buyers otherwise to be caused deadly consequences.

C) Match these people from the article to the summary of their views.

1. Markus Miele à b)

a) Miele is admired and respected by other manufactures

2. Nick Platt à a)

b) Making one of the company's factories compete with other suppliers keeps them competitive.

3. Andrea Guerra à c)

c) The company is able to keep is customers because there is confidence in its products.

D) Read the article again. Tick the factors below which have contributed to Miele's success.

2. It changes its position in the market according to demand and fashions.

3. Its prices are very competitive.

6. It does a lot of testing.

7. It focuses on every detail of production.

8. Each component lasts a long time.