Training Resources Available
Subject / Title / Summary / Material /Time Management / 101 Ideas to Organize Your Business Life / This two cassette audio course provides practical tips for sorting out details and keeping them that way. / Audio Cassette
Diversity / 101 Tools for Tolerance / The ideas in this guide will help foster tolerance in yourself, your family, your schools, your workplace and your community. / book
Leadership / Acceptance: Developing Support for Change / This book helps you and your leaders develop support for change including leadership, sponsorship, manager conviction, and buy-in from everyone you need involved to help you create a diverse, inclusive organization. / Book
Leadership / Accountability: Establishing Shared Ownership / This book helps you and your leaders develop shared ownership and accountability for creating a diverse, inclusive organization. / Book
Leadership / Achievement: Measuring Progress; Celebrating Success / This book helps you and your leaders develop ways to monitor, measure and celebrate progress as you create a diverse and inclusive organization. / Book
Leadership / Action: Moving Forward / This book helps in taking actions toward creating a diverse and inclusive organization / Book
Customer service / Advanced Connections / Advanced Connections focuses on relationships to build a service culture focusing on staff, faculty, and administrators working together. This course provides participants with skills and strategies for working together with diverse departments and diverse teams of people. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes. / Video and student workbooks
Discrimination / Age Discrimination / Published by the EEOC, this technical assistance manual discusses employment discrimination prohibited by the Age Discrimination In Employment Act of 1967, As Amended / Book
Performance Management / Assessment: Defining Current Realities / This book helps you and your leaders take an in-depth look at your organization to determine what is going well and what is standing in the way of creating a diverse, inclusive environment ready for the opportunities of the 21st Century / Book
Supervisor Skills / Basic Tools for Facility Supervisors / This instructor facilitated course is specifically designed for the needs of the facilities management employee. It is a structured, open-ended, and pragmatic approach designed to help supervisors realize both personal and professional growth. / Video, Book, and Classroom
Business writing / Better Business Writing – Techniques for Improving Correspondence / American businesses reportedly lose $1 billion a year due to “foggy” writing that wastes time and alienates customers. This self paced course is designed to teach you the basics you need to become a better business writer. / Workbook and companion CD
(Approximately 1 hour)
Work Relations / Building Cooperation: How Everyone Can Win at Work / This video shows how each person in the workplace benefits from cooperation, the role they play and the stake they have in cooperating for success. / Video
(15 minutes)
Leadership / Building Trust / Communication tools to help build trust between employees and supervisors. This video is designed for facilitated discussion; however, it could be used for individual cases / Video (approximately 22 minutes)
Work relations / Business Etiquette and Professionalism / Good office manners may not be listed in your job description, but they certainly play a crucial part in your career. This book lays out simple and direct explanations of what business etiquette means in different circumstances and the principles to you can follow in almost any situation. / Book
Leadership / Choosing Equity: Making Sound Decisions in the Hiring Process / This instructor facilitated course is designed for faculty and staff involved in search committees or hiring managers. The course includes video vignettes associated with interviewing and facilitated discussion. / Video and classroom
(duration is 2-8 hours depending on audience experience in the hiring process)
Customer Service / Clarifying Customer Expectations / Perceived quality is directly related to the expectations of the customer. This booklet provides guidance for determining the customer’s (internal and external) expectations. / Book
Diversity / Clown / A thought-provoking and entertaining film that follows the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes inspired by their clown heritage. This unique program combines drama and comedy to explore the effects of bias and racism in America / Video
(14 minutes)
Safety / Coaching the Experienced Driver II / This instructor led video based course is used in the Driver Safety Training and is designed to improve the defensive driving skills of the participants. This video along with supplemental information covering Texas A&M University System and Tarleton State University policies and procedures for student travel satisfies the requirements of Tarleton Rule 13.04.99.T1 Student Travel / Video course supplemented with classroom presentation
(Approximately 2 ½ hours)
Work Relations / Conflict Resolution – a Win/Win Approach / This booklet will help you find a WIN/WIN solution by helping you master certain techniques such as:
· Recognizing sources of conflict
· Using the Collaborative Management Method
· Applying the A-E-I-O-U Communication Model
· Assuming the role of mediator
· Developing active communication skills / Book
Customer service / Connections / This program focuses on improved student relations through increasing staff sensitivity and personal communication skills. With the ultimate goal of providing quality service and improved student retention. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes. / Video and student workbook
Diversity / Dialogues for Diversity – Community and Ethnicity on Campus / This book is intended to help groups of individuals on campus toward focused discussions of the role of ethnic diversity in the daily life of colleges and universities. The aim is to find common ground, not to tell them what that ground should be. / Book
Discrimination / Disability Discrimination / Published by the EEOC, this technical assistance manual explains the key legal requirements of the ADA / Book
Diversity / Discovering Diversity Profile Trainer’s Choice Seminar – Building Bridges to Understanding / This workshop is designed to help individuals identify their opinions and feelings about workforce diversity. Feedback from the included Discovering Diversity Profile will help participants increase their appreciation of differences and identify potential areas of conflict. Development of these insights is the first step to positive resolution. / Classroom
Performance Management / Documenting Discipline / Handling performance problems and disciplining employees are major parts of every supervisor’s job. This course helps to answer many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process. This course may be instructor facilitated or self paced. / Video and book
(1 ½ to 3 hours)
Discrimination / EEOC Federal Laws Prohibiting Job Discrimination: Questions and Answers / This booklet published by the EEOC attempts to answer questions regarding job discrimination laws / Book
Discrimination / Employer EEO Responsibilities / Published by the EEOC, this technical assistance manual outlines steps to preventing discrimination in the workplace, the law, and EEOC procedures / Book
Communications / Everyone’s Public Relations Role / This video defines the employee’s role in public relations and shows how they can contribute to the organization’s public relations effort. The brief time spent viewing this video will leave you with dozens of helpful tips that can put to work right away. / Video
(15 minutes
Leadership / Frontline Leadership Supervisor Series / This course is based on a series of booklets from Zenger Miller that explore the many aspects of supervision including:
· Your role and the basic principles
· Getting good information from others
· Recognizing positive results
· Establishing performance expectations
· Resolving team conflicts
· Solving problems
This course may be instructor facilitated or self study. / Book
Goals / Goals and Goal Setting / The objective of this self paced course is to help a person recognized the value of goals and the importance of fundamental goal setting. Completing this course will show how setting and achieving goals can lead to business and personal success. Self Paced Workbook and Companion CD containing engaging video, learning resources, and assessments / CD and workbook
(Approximately 1 hour duration)
Diversity / Handling Diversity in the Workplace / This book will help readers understand how their words and actions in today’s diverse workplace affect their organization’s bottom line, and why everyone needs to maintain and exhibit a positive outlook on diversity / Book
Work Relations / How to Be Creative On the Job / With the ideas and techniques offered in this video, you and every employee can make creativity a part of your everyday jobs. This video will help you get in touch with the creative side inherent in all of us. / Video
(14 minutes)
Performance Management / How To Discipline / This book uses 35 self-teaching exercises that build supervisor’s skills and confidence in dealing with disciplinary problems. / Book
Work relations / How to Get Along, Get Noticed, and Get Ahead / This booklet outlines the steps it takes to be successful, positive, accountable, cooperative, and communicative in today’s work environment / Book
Time management / How to Get Things Done: An Achiever’s Guide to Time-Management / This video provides a step-by-step approach to setting the goals and priorities needed to get the maximum out of both your professional and personal life. It gives you the “how-to” techniques to master your time, delegate, avoid procrastination, deal with the crush of meetings, phone calls and deadlines and the tactics to say “NO” to those difficult situations. / Video and companion audio cassette tape
(45 minutes)
Work Relations / How to Give and Receive Criticism / This video explores ways to:
· Avoid confrontations by using the right words
· Pose questions to let others draw the right conclusions
· Harness your vocal power to build a supportive environment
· Focus on specifics to prevent criticism from being taken personally
· Accept criticism with a positive attitude
· Listen without judgment
· Make the most of another’s criticism with one simple step
· Get into a problem-solving state of mind / Video
(18 minutes)
Time management / How to Juggle Multiple Priorities / This video will show you how to:
· Cope with job overload using the CAN-DO system
· Assess your strengths and weaknesses
· Divide and conquer your workload
· Manage the unexpected
· Make an organizational system work for you
· Overcome procrastination with a simple five step approach
· Focus on solutions
· Stop stress from bogging you down
· Ask the right questions to separate what’s important from what is urgent / Video (17 minutes)
Performance Management / I Have to Fire Someone! / This book shows managers how they can remain sensitive to the needs of exiting employees and protect the organization by following the CARE and CONTROL approach to termination / Book
Sexual harassment / In This Together – An engaging Look at Harassment and Respect / This program was designed to raise the respect level in your workplace. At the same time, the program will also raise your team members’ awareness of harassment issues and the need to let someone in management know if something inappropriate is going on. This course is best presented as an instructor facilitated discussion. / Video and classroom
Leadership / Legal Issues for Managers _ Essential Skills for Avoiding Your Day in Court / Legal Issues for Managers will show you how employment law affects your ability to be an effective supervisor. It is written from a Human Resources perspective and will help you discuss personnel issues with other supervisors, managers, and human resources professionals. / Book
Leadership / Legal Peril: 8 Management Pitfalls To Avoid / This video covers the top eight management pitfalls leading to employment litigation and how to avoid them. This video is designed for facilitated discussion; however, it could be used for individual cases / Video (approximately 22 minutes)
Work Relations / Listening: The Key to Productivity / This video will help you and other employees increase productivity on the job through better listening techniques. It’s packed with practical tips and research finding to make better listening in your organization one of the easiest and most productive improvements you’ll ever experience. / Video
(17 minutes)
Time management / Living the 7 Habits / This is a book of stories about people dealing with profound challenges in their businesses, communities, schools, and families showing how they applied the principles of The 7 Habits of Highly Effective People to those challenges, and the remarkable things that resulted. If you are already familiar with The 7 Habits, the stories will renew your understanding and commitment to the Habits. If you’re not a 7 Habits reader, the stories will renew your faith in your own native abilities and wisdom. / Book
Communications / Make Presentations Work for You / This powerful video offers specific techniques and tactics to turn “stage panic” into a persuasive and effective “stage presence”. The video offers dozens of tried and true tactics to help you deliver your message with confidence, enthusiasm, and clarity / Video
(12 minutes)
Diversity / Making Diversity Work in Business and Education / This course will show you how to implement a program to bring together diverse groups into a supportive and productive community. This is an instructor facilitated course. / Video and classroom
(2 days)
Work relations / Making Humor Work – Take Your Job Seriously and Yourself Lightly / This book is written to introduce you to the value of humor on the job The appropriate use of humor will not only increase your personal and professional effectiveness, but also the productivity of others. This friendly, practical book will show you how to use humor to disarm anger, unlock the receptivity of others, and enhance communication. / Book
Leadership / Monday Morning Leadership – 8 Mentoring Sessions You Can’t Afford to Miss / A compilation of mentoring sessions from a recognized business leader designed to help you become a better person and leader / Book
Leadership / More Action: Keeping Momentum Alive! / This book helps in the re-evaluation, commitment renewal, and start of a new phase of action in creating a diverse and inclusive organization. / Book