What Museum Galaxy Guides Do

A Museum Galaxy Guide endeavors to…

· Have FUN with visitors

· Listen to visitors

o Make sure you understand that visitor’s question

o Find out how involved the visitor wants to be

· Walk a visitor to the place they are trying to find

· Try and learn something new every day

· Take an active approach to explaining things

o Example: Rather than use your hands and voice to explain the phases of the moon, why not get three visitors to act as the Earth, Moon, and Sun, and walk them through the motions

· Enlist the help of teammates to help the answer a visitor’s question

· Put the “spa” in Space Odyssey!

· Tell interesting stories

o Example: An explanation of how a rocket launch works comes alive when it begins with, “Imagine that you are the astronaut,” or “well, I was at Cape Kennedy during a launch one time...

· Tap into their personal experience

o How might your hobbies, career & life experiences might help you explain things to visitors?

· Try using the flexible, multimedia capability of Space Odyssey to tell your story

· Treat Space Odyssey as his or her “clubhouse” to show-off your favorite areas

· Is a professional party-er

o Party-ers help guests get into the mood of the party and often have a cool “trick” to show – consider carrying a pocket sundial or a photo of “you on the ISS.”

· Introduce visitors to one another to create a welcoming environment

o About to give a demo, or an explanation of an interactive? Why not introduce the visitors that are standing next to one another and turn it into a show for friends?

· Be curious - and show it

o Still wondering about some space news you just heard? Use the interactives or the laptops to explore further, and invite a visitor to join you in doing so.

· Be a lifelong learner

· Inspire visitors to dream

o From school astronomy clubs to being an astronaut, all ideas begin with a dream

· Customize their interactions to suit the visitor

o Example: You love rockets? Well then, you’re going to LOVE the shuttle docking – let’s go check it out!

· Bring Space Odyssey to life!