SAMMY KENMONTE COOLEY, JR.
3108 Broomsedge Way
Durham, North Carolina 27712
MY Website - Monte Cooley - Home Page
– (678) 571-1545
SUMMARY OF QUALIFICATIONS:
· Extensive knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
· Experienced in systems-operations training, collections, and customer service.
· 5 + years experience with Microsoft Active Directory and Windows Server 2003-08, Exchange 2003-08.
· Support Technician, Computer Systems Analyst, and Systems Administrator
XP/Vista services and applications.
· 5+ years of administering local-area and wide-area networks. Cisco IOS and router configurations.
· Familiar with and college classes in computer programming with Visual C++.Net and Visual
Basic.Net.
· Excellent knowledge of TCP/IP Networking, Cisco IOS routers and commands.
· 5+ years of experience in a Help Desk, Hardware Support and Customer Service environment deploying and setting up computer equipment.
EDUCATION:
Bachelor of Science in Technology, Electronics & Computer Technology,
Bowling Green State University, May 2009
PROFESSIONAL EXPERIENCE:
HCL Technology America Inc., Cary, North Carolina 11/2009 – Present – Systems Engineer
· Contracted with (DPSG) Dr. Pepper Snapple Group supporting a network of 5200 users nationwide remotely as well as our in-house corporate office.
· Responsible for hardware and software applications for workstations, servers, and network data communications. Network connectivity troubleshooting TCP/IP 10/100BaseT networks and wireless using Cisco/Bay Network routers and servers supporting both desktop/laptop PCs using standard PCI, PCMCIA and Wireless NICs.
· Collaborated with executive management and department leaders to assess network capacity needs for LAN/WAN.
· Supported and deployed network infrastructure in a multi-vendor environment. Deployed and managed platforms including Bay Networks, Cisco, and Ascend routers, switches and remote server.
· Provided technical support for application systems integration with database server and application
· Maintained security and operating system patches and enhancements on servers and pc’s
JP Morgan Chase, Columbus, Ohio 08/2009 – 11/2009 – Help Desk Analyst Tier II (3 Month Contract)
· Worked on a team over 200 desktop technicians supporting Washington Mutual/JPMorgan Chase conversion.
· Provided support and managed 6 field technicians performing bank center hardware upgrades.
· Utilized ticketing system (peregrine) in resolving Chase Banking user issues.
· Performed hard disk wiping on HP laptop PCs.
· Configured network printer IP addresses.
· Utilized Ultra VNC to perform remote imaging.
· Served as help desk technician for Chase bank conversion.
· Provided bridge phone support to field technicians.
· Troubleshot end user network connectivity issues.
ThermaTru Doors Corp., Maumee, Ohio 08/2007 – 08/2008 – Systems Analyst
· Provided internal and remote users desk top and network support.
· Responsible for troubleshooting and resolving hardware, software, and connectivity problems including user access and component configuration.
· Assisted in conversion of email system from Lotus Notes to Microsoft Exchange.
· Installed, configured, and upgraded desktop hardware and peripherals to include network cards, printers, modems, mice and add-in boards.
· Worked as a team member with other technical staff to maintain customer service call center for more then 200 users.
· Worked as a team member with other technical staff to maintain connectivity for 5 remote and corporate offices including maintenance, configuration, and user instruction.
· Wrote and maintained system documentation.
· Maintained and cataloging a library of computer tapes and backups
Ohio Attorney General’s Office, Columbus, Ohio 05/2006 – 08/2006 – Web Development Intern
· Tested and maintained web links for OAG website and debugged applications
· Used Dream Weaver to update OAG Intranet and Internet websites
· HTML, CSS, Java, Servlets, JSP, PHP, SQL, XML, XSL, JavaScript. Graphic design and Photo editing.
· Proficient user of Dreamweaver MX, Photoshop 7.0, Fireworks MX, basic knowledge of Flash.
Mom’s Bakery, Atlanta, Georgia 01/2003 – 03/2006 – Jr. Systems Administrator
· Assisted in the planning, design, documentation, and implementation of various systems
to include desktop PCs, servers, network equipment and software applications
· Monitored and maintained network configuration of business photocopiers and printers
· Made recommendations for new equipment and services to purchase working with various vendors for
procurement.
ACTIVITIES AND INTERESTS:
· Bowling Green State University Falcon Football Team 08/2002 – 11/2005 – 3 year letterman
· Toledo, Ohio Special Olympics – volunteer