ISP Designed Services for the East
Valid as of: 04/30/2008
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General Contact Information
Person / Center Name / Title / Contact # / Notes
Verizon / Customer Care Rep / 877-914-2532
Opt 1 – MTC
Opt 2 – Provisioning
After selecting Option 1 for the Regional CLEC Maintenance Center, ISPs are to enter a Company Code of "ZISP" (9477) using the touch tone pad. / Hours
Specials Provisioning: Monday through Friday 8:00 A.M. to 5:00 P.M. ET
Specials Maintenance: 24x7 (12:00 A.M. - 12:00 P.M. ET)
Specials Maintenance Out of Hours Escalations: call 877-914-2532 Opt 1 and ask for the duty supervisor.
Verizon strongly encourages ISP customers to use Verizon Enterprise Portal to create and manage their trouble tickets.
Verizon Enterprise Portal (fEnterprise Direct Portal) is an existing electronic interface providing the most expeditious means of ISP ticket creation and status checks.
Customers may register for training at: http://customertraining.verizonbusiness.com. It is strongly recommended that customers obtain their Verizon Enterprise Portal User ID's in advance of registering for training. This will eliminate a delay in system access once training has been completed. Your Account Manager can assist with the process.
Escalation List
Person / Center Name / Title / Contact # / Notes
LEVEL 1
Verizon / Customer Care Rep / 877-914-2532
Opt 1 – MTC
Opt 2 - Provisioning
After selecting Option 1 for the Regional CLEC Maintenance Center, ISPs are to enter a Company Code of "ZISP" (9477) using the touch tone pad. / Hours
Specials Provisioning: Monday through Friday 8:00 A.M. to 5:00 P.M. ET
Specials Maintenance: 24x7 (12:00 A.M. - 12:00 P.M. ET)
Specials Maintenance Out of Hours Escalations: call 877-914-2532 Opt 1 and ask for the duty supervisor.
LEVEL 2
Escalation Team / 888-625-8088 / Maintenance
ErikaTaylor / Team Leader / 410-393-5237 / Provisioning
LEVEL 3
BrookeGallagher / Manager / 410-393-5581 / Provisioning
SteveWetzel / Manager / 973-649-8469 / Maintenance
LEVEL 4
BruceNugent / Director / 804-593-7100 / Maintenance
Eli Diaz / Director / 973-649-5255 / Provisioning
LEVEL 5
Ken Pietrowiak / Executive Director / 908-559-2010