Position: Sub-Contractor Instructor Position
Supervisors: Technology Service Corps Program Manager and Director
Supervises: 15 TSC Alumni students
BACKGROUND
NPower mobilizes the tech community and provides individuals, nonprofits and schools access and opportunity to build tech skills and achieve their potential. We pursue this mission through two signature programs:
Technology Service Corps builds brighter futures for underserved young adults and veterans through free technology and professional skills training. The program includes technical classes, mentoring from business leaders, internships and career development workshops at leading corporations and nonprofits, industry-recognized certifications as well as employment and alumni services. More than 80% of our alumni are employed or pursuing higher education within one year of graduation.The Community Corps is a skills-based volunteering program connecting technology professionals with high impact nonprofits and innovative education partners. Our tech volunteers enable schools and nonprofits across the country to use technology more effectively and inspire the next generation to pursue careers in science, technology, engineering and math (STEM). Whether it’s training, web development, or mentoring – if it’s tech-related, we can help.
See more at: http://www.npower.org/Our-Purpose/Our-Purpose.aspx#sthash.zv2HbqJF.dpuf
PILOT PROGRAM
Symantec, a cybersecurity leader, is launching a program called the Symantec Cyber Career Connection (SC3), to help close this workforce gap and create a path to meaningful careers for underserved young adults (18-29) who may not have the resources to attend college. NPower was chosen as a partner to pilot the 26 week (16 weeks of training, 10 week internship) cyber training program for 15 NPower Technology Service Corps alumni. The program was announced by Senator Hillary Clinton during the Clinton Global Initiative in June 2014. The program will launch in September and we are looking to hire an instructor by August 1st. http://go.symantec.com/cyber-career-connection The position will span from August 2014 through March 2015.
POSITION SUMMARY
The purpose of this position is to create and manage technology instruction, help the students to become certified in the Network +, Security + and Certified Ethical Hacker, and prepare them for an entry-level position in the cyber field. The instructor will be responsible for creating an innovative technology curriculum that caters to different student learning styles such as; Visual/Verbal, Visual/ Nonverbal, Tactile/Kinesthetic, and Auditory/ Verbal for Technology Service Corps members from the ages of 18-30.
RESPONSIBILITIES
Instruction/Classroom Management/ Curriculum Design/ Student Evaluation/Administration
• Daily instruction of IT: Network+, Security + curriculum, security concepts, Help Desk, Network Admin, and Database Administration skills to a class of 15.
• Teach the following modules:
Ø Cisco Network Academy- Network+ and Security + Curriculum
Ø Desktop Support and Troubleshooting: Windows XP & Vista& 7; Network Connectivity; Printing; Internet and Email Applications.
Ø Networking: Wireless, Peer to Peer & Client Server Technology and Applications: 2003/2008, TCP/IP, Disaster Recovery & Backup Procedures, Active Directory, File and Print Service, Network Security, and Imaging Software like Ghost.
• Train, prepare and work to maintain at least an 80 percent passing rate for the Network+, Security Plus and Certified Ethical Hacker certification exams.
• Work to maintain at least an 80 percent student retention rate.
• Increase critical thinking, analysis, and problem solving skills of students.
• Provide guidance and structure for self-directed and life-long learning and motivate students to actively participate and engage in learning.
• Be able to impart real-world scenarios that are outside of “core” course of study (example: handling server down-time with users, etc).
• Produce and instruct high-quality, well-prepared classes where students learn, are challenged and enjoy the learning process.
• Create daily lesson plans for developed curriculum that includes objectives, goals, activities, terminology, materials needed, and labs. Must be submitted to TSC Program management for review and approval.
• Ensure students’ technical skills meet needs of internship partners and job placement requirements. Contribute to assessment tools that measure learning and growth of students and to ensure successful transition of students into jobs and careers.
• Coach and facilitate awareness of customer service and phone support skills.
• Work closely with Internship Coordinator to maintain and create internship host partnerships.
• Create technology training syllabus and rubrics system for grading students.
• Create seating charts on a weekly basis for classes.
• Troubleshoot classroom technical issues. Work with NPower’s technology support team to do so.
• Maintain and keep a professional, clean, and organized classroom environment at all times.
• Provide regular, accurate and timely feedback to the students and staff relative to their performance.
• Advise, support and advocate for students throughout the program and during crucial transitions.
• Continuously evaluate and improve the program’s contribution to its students and program placement sites.
• Assist Workforce Team (Internship Coordinator, Job Developer, and Alumni Coordinator) with managing and preparing students for TSC site visits, Guest Lectures, and Professional Development Workshops.
EDUCATIONAL REQUIREMENTS
At minimum one of the following must be met:
• Experience teaching Cisco IT Essentials Course.
• Must have an A+, Network + and Security + certifications. Certified Ethical hacker certification preferred.
• A two-year or four-year college degree preferred.
POSITION QUALIFICATIONS
• Accountability - Accepts ownership for work outcomes and consequences of decision-making.
• Attention to Detail - Adheres to TSC processes and ensures work product is consistent, accurate, and thoroughly documented.
• Customer Focus – Demonstrates respect, fairness, patience and efficiency to participants, employers, co-workers and others to satisfy their needs with the resources available.
• Problem Solving – Identifies, anticipates, and analyzes situations; determines solutions and, when appropriate, decides on and implements course of action.
• Relationship Building – Builds rapport and cooperation with persons inside and outside of TSC and maintains a network of contacts that can provide information and assistance.
• Resilience - Works effectively under pressure and at a sustained pace, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or resistance.
• Results-Oriented – Dedicated to achieving personal, team, and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning.
• Sales Ability - Ability to effectively network with others and influence them to participate in projects that help to provide career advancement, professional growth, and technology skill development to TSC Students.
• Analytical Thinking – Able to anticipate problems and develop contingency plans to deal with them as well as evaluate and implement alternative courses of action.
• Persistence - Ability to continue a course of action in the face of adversity.
• Energetic – Brings and sustains considerable stamina and vigor to all aspects of the work.
SKILLS & ABILITIES
Baseline Skills:
1) Maintains high professional standards and has an attitude of excellent customer service.
2) Must have good classroom management skills, and ability to work with groups of varying ages, abilities and levels of maturity.
3) A passion for helping people grow, develop themselves, and better their lives and their
community.
4) Ability to motivate students to actively participate and engage in learning to develop knowledge habits that meet the needs of internship partners and employers.
5) Strong interpersonal skills – experience working with diverse individuals and groups
6) Excellent communication (oral, written, and listening) skills.
7) An interest in creating a hands-on interactive learning environment.
8) Ability and desire to act as a mentor and role model to young budding technologists.
9) Must be flexible, open to new ideas, creative and energetic, in addition to working well in team-based, entrepreneurial, and diverse environment.
10) Experience in one or more of the following fields helpful but not required: workforce
development, education, information technology, youth development, human potential, human resources, IT staffing, or social services.
Skills Required:
1) At least five years of technical employment.
2) At least two years of teaching experience.
Compensation:
Commensurate with experience
How to Apply:
Please submit a cover letter and resume via email by:
Patrick Cohen, TSC Program Director
Resumes without cover letters will not be accepted.