POSITION DESCRIPTION

Position:

Receptionist

/ Department:

City Manager’s Office

Reports to:
Executive Assistant to the City Manager / FLSA Status:
Non-Exempt
Location:
Civic Center / Division:
N/A /

Pay Grade

Grade 2

Revised:
October 3, 2003 / Last Reviewed: /

Union:

N/A

/

Status (FT/PT/Temp):

Part-time

GENERAL PURPOSE

Performs routine receptionist, clerical, and administrative work including answering phones, receiving the public, providing customer assistance, data processing, receiving and sorting mail and routine secretarial work and filing.

SUPERVISION RECEIVED

Works under supervision of the Executive Assistant to the City Manager.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General:

Answers telephones, provides assistance and information to callers for City in general, as well as when phones are forwarded from a specific City department.

Receives the public and answers questions, responds to inquiries from employees, citizens and others and refers, when necessary, to appropriate persons.

Sorts and distributes all incoming city mail and deliveries.

Duplicates and distributes materials.

Assists with maintenance of website postings as necessary and assigned.

Operates listed office machines as required.

Assists Other Department’s with daily workload according to department procedures.

Performs various projects assigned by the Executive Assistant.

PERIPHERAL DUTIES

Provides backup and assistance to related positions in other departments as necessary and as assigned.

DESIRED MINIMUM QUALIFICATIONS

(A) Must be 18 years of age or older at time of employment.

(B) No felony convictions or disqualifying criminal history within the past seven years.

(C) Must be able to read and write the English language.

(D) Must be bondable to $100,000.00

(E) Must demonstrate ability to use and operate a computer including word processing, spreadsheet and data base applications prior to appointment.

Education and Experience:

Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping, and (B) two (2) years of increasingly responsible related experience, or any equivalent combination of related education and experience.

Necessary Knowledge, Skills and Abilities:

(A) Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; basic knowledge of accounting principles and practices; ability to type accurately 40 WPM.

(B) Skill in operation of listed tools and equipment.

(C) Ability to effectively meet and deal with the public; ability to communicate effectively both verbally and in writing; ability to handle stressful situations.

SPECIAL REQUIREMENTS

None

TOOLS AND EQUIPMENT USED

multi-line phone; mainframe computer terminal; personal computer; copy machine; postage machine; fax machine; 10 key calculator; shredder.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderately noisy.

SELECTION GUIDELINES

Formal application, review of education and experience; oral interview; background check; conditional offer of employment; job related physical and psychological examination; drug screening; additional job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Approval: ______Approval:______

City Manager Employee