1000 Myhome Street
New Town, WI 50000
/ Student’s Name
Cell: (715) 234-1234
E-mail: / CAMPUS ADDRESS
30 South Broadway
Menomonie, WI 54751
OBJECTIVE Co-op/Internship in Service Management where outstanding customer service, strong problem solving, and excellent verbal and written communication skills are needed
HIGHLIGHTS OF · Work history of promotion and advancement
QUALIFICATIONS · Extensive experience in customer service and customer relations
· Ability to communicate effectively with customers and employees
· Strongly self-motivated with a history of getting tasks accomplished
· Effective working independently and as a cooperative team member
EDUCATION University of Wisconsin-Stout, Menomonie, WI
Major: Service Management
Degree: Bachelor of Science, May 2001
Emphasis: Hospitality
Minor: Speech Communication
Significant Courses
· Service Operations Management · Principles of Management
· Service Marketing Management · Hospitality Organization
· Organizational Leadership · International Management
ACTIVITIES * Resort Property Management Association
* University Leadership Experience and Development Program
* Team Leader Volunteer: New Student Orientation
* Marketing Committee: Memorial Student Center
HONORS · Academic Honor Society · Helmuth F. and Else N. Arps Scholarship
· Chancellor’s Award for academic excellence · Harvey G. Baker Memorial Scholarship
SIGNIFICANT Memorial Student Center, Menomonie, WI
EXPERIENCE Lead Building Manager, Field Experience
5/00-8/00 · Promotion to lead manager because of accountability and quality work
· Successfully trained, motivated and supervised employees
· Trained employees in customer service, operations, and emergency procedures
· Revised Emergency Evacuation Procedure for all operations
5/99-8/99 The Crown Resort – AAA Four Diamond Resort, Pleasant Lake, WI
Front Desk Supervisor
· Promotion to supervisor because of dependability and high work standards
· Demonstrated effective communication skills and excellent guest service
· Trained front desk staff in guest service, technical skills, and problem-solving
COMPUTER · E-mail · Word
SKILLS · Internet · PowerPoint
Excellent References Available Upon Request