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Frequently Asked Questions
The Archdiocese of Brisbane has partnered with Learning Seat to deliver online compliance training to all Church Workers i.e. employees, volunteers and Priests (except BCE).
This training will be delivered via LearnConnect.
Contents
Who provides LearnConnect? 2
Why should I use LearnConnect? 2
Accessing Courses 2
How do I access LearnConnect? 2
How do I bookmark S.A.F.E. files courses? 3
Who do I contact for help if I’m having problems with LearnConnect? 3
Who else has access to LearnConnect? 3
Certificates 3
Can I get a certificate? 3
Do I need to give my manager a copy of my certificate? 3
I have completed my training. Where do I view and download my certificate? 3
I’m having problems accessing MyAurion Self Service to see my training records? 3
Where can I find a full list of my certificates and badges? 3
Enrolling in courses 4
Can I do additional non-mandatory courses? 4
I have to choose an Administrator. Who is my Administrator? 4
My Manager/Parish Priest’s position is currently vacant, who can approve my enrolment request? 4
There is an event that I would like to attend, how do I register? 4
LearnConnect in the Archdiocese of Brisbane 5
Does LearnConnect link to our Capability/Competency Framework? 5
Where does LearnConnect fit with our strategic direction? 5
Why are we using LearnConnect? 5
Logging in 5
I'm logged in, but how do I launch my learning? 5
What happens when I forget my password? 5
Where can I change my password? 5
Trouble Shooting 6
How do I clear my browser cache? 6
I’m having trouble accessing t LearnConnect, or it doesn’t appear to be running that well? 6
Using LearnConnect 6
Can I access the LearnConnect page on the Archdiocesan Intranet from home? 6
Can I view a full list of learning items and their associated tags? 6
Can I view all my upcoming and past events? 6
How can I search for what I need right away instead of navigating around LearnConnect? 7
How much time will be allocated/paid to complete the courses? 7
How will I use LearnConnect? 7
I keep going to the same places in LearnConnect, is there a way I can re access them quickly? 7
I want a summary about all my completed learning, is this possible? 7
I want to know more about the course before I start it. Can I do this? 7
I would like to search for specific learning, where can I do this? 7
I would like to view the most recently added and most popular library items? 8
Is there a faster way I can sort through my learning? 8
Some of the details in my profile need to change, can I update it? 8
What are all the little (?) icons? 8
What are my responsibilities as a user of LearnConnect? 8
What if I don’t understand the policy I’ve been sent? 8
What if I feel I need some training on how to use a computer? 8
What is the coloured bar on my dashboard? 8
When will my completed course show up in MyAurion self-service? 8
Will work time be allocated for me to complete my training? 9
Will work pay for my internet to complete training at home? 9
Will you provide me with a computer? 9
Who provides LearnConnect?
The content of the courses has been developed and will be maintained by an organisation called Learning Seat who partner with content experts such as Lander and Rogers Lawyers. Established in 2000, with over 800,000 users, Learning Seat are Australia’s trusted advisors in eLearning, and backed by a consortium of investors including The Riverside Company and The Wingate Group.
Why should I use LearnConnect?
· You can undertake training at your own pace
· Avoid travel time for training purposes
· Allows real time, online access to a large variety of courses and other learning resources, via internet connected PC
· Undertake training when it suits anywhere, anytime on any mobile device - log in 24x7
· The courses you have completed will be listed in MyAurion Self Service so you can see your records of training completed
· Flexibility of self-paced learning - you can stop and start your online course at your convenience
· Training packages are designed as informative and interactive to keep your attention and help make learning easy
· You will receive feedback throughout the course so you know how you are going
Accessing Courses
How do I access LearnConnect?
To access the resource, go to: http://archdioceseofbrisbane.learnconnect.com.au/
You can also use the link from the LearnConnect page on AI.
How do I bookmark S.A.F.E. files courses?
Most courses on LearnConnect will let you set a bookmark so you can return to a favourite or current page. The S.A.F.E. files are a little different – they do it for you. The S.A.F.E. files will remember where you were when you left the course, and take you back to the beginning of the chapter you were on next time you go back in and select ‘Load Bookmark’. If you select ‘Start from the beginning’ then LearnConnect will take you back to the start of the course.
Who do I contact for help if I’m having problems with LearnConnect?
For more information or assistance, contact your Manager, your HR Consultant, or email your LearnConnect Administrator at
For questions about topic content, please contact your Manager or HR Consultant.
Who else has access to LearnConnect?
All Church Workers as listed in Aurion, our Human Resource Information System. Over time, sub-contractors may be added to the system. Non Church Workers such as parishioners do not have access to LearnConnect.
Certificates
Can I get a certificate?
Yes, all of the Learning Seat courses will provide you with a certificate on completion. Other courses that are added by Archdiocesan trainers will be decided on a case by case basis dependent on the training e.g. the update of a policy may not have a certificate attached.
Do I need to give my manager a copy of my certificate?
No. There is an automatic sync of LearnConnect and Aurion six (6) nights per week. This means that Aurion will be updated with a record of all course completions for that day and you will be able to see them recorded in MyAurion Self Service.
I have completed my training. Where do I view and download my certificate?
The best way to view and download all your certificates is by viewing them in your profile. This can be accessed by selecting your name in the top right of LearnConnect. This will drop down a series of options. One of those will be "Profile". Select "Profile" and you will be taken to your profile which also presents a list of all your certificates.
Alternatively, if your certificate is also a badge, it will appear in your side bar. If you click that badge, it will download your certificate.
I’m having problems accessing MyAurion Self Service to see my training records?
For difficulties accessing MyAurion Self Service, please contact the HRIS team at .
Where can I find a full list of my certificates and badges?
Go to your profile page by hovering over your name in the menu bar in the top right of LearnConnect, and you will be able to reveal a drop down menu that includes a link "Profile. Select the link to your profile and you will see a list of all your certificates.
Enrolling in courses
Can I do additional non-mandatory courses?
Yes. If you are interested in a particular course you are able to enrol in that course and complete it in your own time.
If the course has a $0.00 fee attached i.e. its ‘free to you’ you don’t need any permission to enrol and complete the course.
Please note: Work time must not be used to complete additional courses unless you have made a prior agreement with your Manager/Parish Priest as part of your approved development plan.
If the course has a fee attached you will need approval to enrol in it so please speak to Manager/Parish Priest. Please note: you can only access work time to complete fee for service courses if the course is part of an approved development plan.
I have to choose an Administrator. Who is my Administrator?
If the course you wish to do has a fee attached you will need approval from your Manager/Parish Priest to enrol. You also need approval from one of the Archdiocese’s LearnConnect Administrators from the drop down list. The administrators are:
Agency/Directorate / Administrator /Agencies located in the St Stephen’s Cathedral Precinct / Cindy Hayer
Centacare Childcare / James Condon
Centacare Community Services / Sue LoPresti
Brenton Fitzgerald
Centacare Family and Relationship Services / Cindy Hayer
Centacare Pastoral Ministries / Stacey Emery
Parishes / Cindy Hayer
My Manager/Parish Priest’s position is currently vacant, who can approve my enrolment request?
If the course you wish to do has a fee attached you will need approval from your Manager/Parish Priest to enrol. If there is currently no one appointed to that position, you will be given the option to select a manager from a drop down list. The person you should choose is either the acting Manager/Parish Priest or, if that person’s name is not on the list, choose the next most senior manager.
There is an event that I would like to attend, how do I register?
There are a couple of ways you can register for an event. If you have already been invited to attend then you can select your session by going to the event page, or your calendar to select your desired session.
Your calendar will show you the events you have been invited to, and any action you are required to take.
The library will display a list of events and sessions that are available for you to register your interest. Select the most suitable option for you. If a session is full, don't worry; you may put yourself on the waiting list. You will be notified of session openings if they become available.
LearnConnect in the Archdiocese of Brisbane
Does LearnConnect link to our Capability/Competency Framework?
Yes. Learning and Development representatives from the various areas of the Archdiocese (except BCE) have been involved in aligning training courses to the capabilities and/or competencies required in their industry.
Where does LearnConnect fit with our strategic direction?
Our objectives are to implement solutions that enable the development of our Church Workers; to achieve the compliance requirements of government legislation; and to provide equity of access to all Church Workers regardless of where they work in the Archdiocese.
Why are we using LearnConnect?
The Archdiocese of Brisbane (including Parishes, Centacare, ADS/ADF and other entities except BCE) has introduced an exciting new, flexible, online resource that provides first class training that can be completed at a time and place that suits you.
This will ensure that training delivered through this approach is consistent, equitable and standardised for all Church Workers across the Archdiocese.
It will make training more accessible for all Church Workers and reduce the need to travel for training purposes.
Logging in
I'm logged in, but how do I launch my learning?
The easiest way to launch learning is from your dashboard. Below your status bar on the dashboard, you will notice a list of learning that is currently outstanding for you. That list will have buttons located on the right side of each line. These buttons say "Launch", or could also be "view”. Select these to launch the learning you have been assigned.
What happens when I forget my password?
Forgot your details? That's easily fixed. Simply select the link under the password field "Forgot your password?" and follow the prompts to re-set your password.
You'll be asked to submit your username or email address. This will generate an email in your inbox which will help you to re-set your password.
If you don't have an email address, or you didn't receive an email, then we suggest contacting your manager or administrator for further assistance. Click here to access the help page for more information.
Where can I change my password?
You can change your password by hovering your mouse on your name on the right hand side of the dashboard. Click on ‘Profile’. Click on the ‘Actions’ drop down list and choose ‘Change Password’.
Trouble Shooting
How do I clear my browser cache?
At times, we recommend that you clear your browser cache if you are experiencing issues with LearnConnect. Click here for instructions based on some common internet browsers.
I’m having trouble accessing t LearnConnect, or it doesn’t appear to be running that well?
Click here to get help on troubleshooting access problems.
Note - If you are at work and restricted to make any of the above changes, please contact your IT Help Desk.
Using LearnConnect
Can I access the LearnConnect page on the Archdiocesan Intranet from home?
Yes. The LearnConnect page on AI is ‘public facing’. This means that you don’t need to be using a work computer to be able to access it. All you need to do is cut and paste, or type http://ai.catholic.net.au/ads/wr/LearnConnect into your browser. If you receive an error that says ‘Authentication required’ just hit ‘Cancel’.
Can I view a full list of learning items and their associated tags?
Yes. By selecting the library link in your top menu you will be taken to the library page which contains a short list of popular and alphabetical tags that are within LearnConnect.