HR Certification Institute
Job Description
Job Title: Recertification Administrator
Department: HR Certification Institute
Level/Job Family: Senior Administrator / Certification
Reports To: Recertification Manager
FLSA Status: Non-exempt
Prepared By: Elizabeth Richards
Prepared Date: 07/2012
SUMMARY: The Recertification Administrator is responsible for reviewing and evaluating recertification applications to ensure activities submitted for recertification credit align with pre-determined criteria and standards set by the HR Certification Institute (the “Institute”). This position provides exceptional customer service with regards to the recertification process, the online tool, and criteria and standards for recertification activities. This position works collaboratively with members of the Institute to ensure consistent, timely, and best-in-class client relations.
PRIMARY JOB RESPONSIBILITIES:
· Review and evaluate recertification applications submitted by certificants (PHR, SPHR and GPHR) to ensure activities submitted for recertification credit align with pre-determined recertification criteria and standards including completion of strategic management, global and state specific activities, as applicable.
o Track applicable metrics to assist with recertification evaluation and benchmarking
o Review incomplete recertification applications and provide assistance via phone and email to certificants, as necessary, to clarify requirements and finalize all applications.
· Participate in recertification focused virtual forums to assist with questions related to the recertification process, the online tool, and activity criteria and standards.
· Conduct audits bi-annually to ensure certificants are providing accurate information on recertification applications and recertification criteria and standards are being upheld.
· Engage in collaborative projects across departments and assist Client Relations team with questions specific to recertification.
o Provide back-up phone support during critical eligibility cycles.
· Evaluate recertification processes and tools to continuously engage in process improvements efforts to enhance Client Relations and the Institute
· Assist with other duties as assigned
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Exceptional customer service skills
· Working knowledge of the HR Industry
· Demonstrated problem solving skills
· Strong organizational skills with attention to detail
· Exceptional interpersonal skills, exhibits a positive attitude and a professional demeanor
· Excellent written and oral communication skills
· Proficient Microsoft Office Suite skills (Word, Outlook, Excel and PowerPoint)
· Ability to work with creativity and flexibility in a fast paced environment
· Ability to follow schedules and meet deadlines
· Ability to create new processes and demonstrate sound judgment
EDUCATION and EXPERIENCE:
· High School Diploma or equivalent required, Bachelor degree preferred
· 2+ years of related experience (i.e. Human Resources, Client Relations), required
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL: None
Acknowledged by:
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Signature Date