Greater Fox Cities Area Habitat for Humanity

Position Description

Title: Donations Coordinator

Reports to: Gifts In Kind Program Manager – Habitat for Humanity ReStore

Direct Reports: Occasional office volunteers

Summary: The Donations Assistant ensures every caller receives prompt, professional, courteous service and a solution. Work with the Gifts-In-Kind Program Manager to accurately screen and efficiently schedule donation collections, retain accurate donation records, and provide administrative support for the donor solicitation and recognition programs.

Responsibilities:

· Answers phones promptly and in a courteous manner. Check and promptly return voicemail from the Donation Hotline and donation emails.

· Thoroughly screen donation offers ensuring adherence to the ReStore’s donation acceptance guidelines.

· Ensure that donation pickups are scheduled promptly and efficiently, making effective use of Habitat’s volunteer and other resources.

· Maintain continual communication with Donation Ambassadors throughout the pick-up process.

· Complete donation collection reminder calls daily.

· Ensure accurate data entry and reporting; maintain the integrity of the donor database and related paperwork.

· Train and supervise volunteers engaged in donor data entry and data maintenance.

· Assist with the implementation of in-kind donor solicitation and recognition programs.

· Assist ReStore staff with various office functions and other duties, as requested.

Qualifications

· Friendly, articulate, and courteous with exceptional customer service skills

· Self-starter and able to work independently without supervision, while functioning effectively in a team environment.

· Well-developed organizational skills, attention to detail, and ability to manage multiple projects and priorities.

· Experience working with multi-line phone system and MS Office applications.

· Working knowledge of Salesforce.com or other Constituent Relationship Management system is preferred.

· Able to work in an office/retail/warehouse environment

· Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people and the value they bring to Habitat for Humanity.

· Follow safe practices in all work activities to avoid injuries and accidents.

Schedule:

Part time, average of 25 hours per week. Shifts will vary, typically Monday through Saturday.

Greater Fox Cities Area Habitat for Humanity is an Equal Employment Opportunity employer. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability or other protected status.

Donations Assistant Job Description Reviewed: March 2016