Florida Dept. of Transportation, Tallahassee, FL Nov 2004 to Present

Kelly Christen

4897 Lakepark Dr..

Tallahassee, FL 32308

(850)445-5174 * (850)536-0702

OBJECTIVE

To secure a challenging position utilizing my knowledge of computer system hardware / software and quality customer / user service in the public or private sector.

EMPLOYMENT

Florida Dept. of Transportation, Tallahassee, FL Nov 2004 to Present

Assistant LAN administrator supplying computer services for users within multiple sub-departments. Supporting Helpdesk tickets, deploying workstations, while working with Active Directory, SMS, Group Policy, Citrix, Lotus Notes, Bluezone, Office 2k3, Acrobat, etc...

Best Buy / Geek Squad, Tallahassee, FL Jan 2003 to Present

In-Store Consultant providing customer service assistance in the areas of computer diagnosis/troubleshooting, system customization, hardware and software installation, electronics helpdesk and product repair services.

PCtech, Inc., Tallahassee, FL May 2002 to Nov 2002

Service Technician/Web Master specialized in-home computer repairs, PC hardware and software installation, upgrades or troubleshooting, home TCP/IP networking, Internet connection sharing, and file serving

Florida State University, Tallahassee, FL 2001-2002

Maintained computer lab, help desk, user services for the University's Academic Computing and Networking Services Department. This position required expertise and experience with PC - Mac computers, scanners and laser printers

SKILLS

CompTIA A+ Certified Computer Technician: COMP001003194584

Computers: system analysis, server repair, service and upgrades, hardware/software installation and troubleshooting, networking systems with LAN/WAN

Web Design: Five year web administrator for a Student Government Club at FSU and Japanese animation Club of Tallahassee, Web administrator for online gaming websites and personal pages, head designer for Website design class at FSU, LIS 4366

Graphic Design: Photoshop, Illustrator, flyers and web pages, art/web project development, T-shirt logos

Programming Languages: HTML/StyleSheets/Forums /ColdFusion/Active-ServerPages, Java-Javascript/C-C++/TurboPascal

Operating Systems: Windows 3.1/95/98/Me/NT/2000/XP, Macintosh Powermac/G3/G4 (Mac OS X), Unix-Linux

Software Programs: Microsoft Office and Works 97/98/2k/XP/2k3, WordPerfect, Star Office, Corel Suite, Lotus Notes

EDUCATION

Florida State University, Tallahassee, FL August 2002

B. S. in Information Studies Minor in Business

REFERENCES

Available upon request