Diamond Support Form

Plasmon Diamond Support Form

Please provide the following information in order to help Plasmon diagnose any issues you might be having with your Plasmon Diamond software.

Diamond version: _______________

Diamond Serial#: ______________

Please include the following files along with this support form:

x:\winnt\manager.log

x:\winnt\manager.log.prev

x:\ntmgr2\manager.cfg

x:\ntmgr2\logfile

Did you accept all of the default settings during installation? (Yes/No) _____

If not which ones? _________________________?

Are you running Diamond as an Application or Service? _______________

Have you disabled the Windows Removable Storage Manager service? (Yes/No) _____

Click Start -> Programs -> Plasmon Diamond -> Options -> SCSI Device Selection. Locate the library on the appropriate SCSI bus and click on it. Does it show controlled by Diamond? (Yes/No) _____

Have you licensed Diamond? (Yes/No) _____

*If you have not yet licensed your Diamond software please visit www.plasmon.com and click on support and then warranty & registration. Have your Diamond serial number available.

Which model of SCSI host adapter is installed in the server? __________________

Please describe your problem, when it started and any recent changes you have made:

Library information:

Model # ________________

Serial # ________________

Cable length ____________

Sending the Support form:

Please include all files referenced at the top of this document along with any relevant screenshots and email to . Please reference your Plasmon call number if one has been opened for you.