Customer Service and Account Management Specialist (Bilingual)

Latin America/SE USA

At Clear Edge Filtration™, we’ve been advancing industrial process filtration – and our customers’ processes – for more than 100 years. Like the products and filter media we weave, our people are experts at finding value and removing waste. It’s the reason leading companies around the world count on Clear Edge Filtration for innovative solutions to their filtration needs. Clear Edge Filtration is part of Filtration Group, the world’s fastest growing filtration company. Filtration Group serves nearly every market segment with its family of companies that includes Filtration Group–HVAC, AG Industries, Air Flow Technology, Air System Products, Buffalo Filter, Chemco, Con Air Industries, Dafco Filtration Group, Filtrair, Filtran, IBS Filtran, Global Filter, Jonell, Porex, Universal Air Filter, Waco Filters, and Zinga Industries. As part of this global network, Clear Edge Filtration brings leading technology and collaborative insights to every customer relationship.

Clear Edge Filtration™ has an exciting opportunity for a talented, energetic and driven Customer Service and Account Management Specialist for the Latin America and Southeast United States territories. This position is located at our Process Technologies Division headquarters in Tulsa, Oklahoma.

Position Description:

The Customer Service and Account Management Specialist is primarily responsible for providing effective customer service in an assigned territory by utilizing excellent, in-depth product knowledge and internal resources, such as our Product Managers and other team members within the Customer Service Team. The Customer Service and Account Management Specialist develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism. The Customer Service and Account Management Specialist acts as liaison between the client and the production staff to maximize efficiency and exploit sales opportunities as well as handles incoming communications, gathers specifications for quotes, processes orders and follows up with customers.

Key Responsibilities:

· Achieves and maintains a good rapport with customers and works to provide the best possible service at all times. Responds to customer requests with a high sense of urgency. Partners effectively with the Territory Sales Manager to drive territory coverage and exploit sales opportunities.

· Prepares quotations and assumes responsibility for providing samples and answers to customer questions and inquiries. Ensures that order pricing is based on contract agreements, price list or quote. Thoroughly discuss quote specs with Account Manager and/or Product Manager, and provides follow up as needed.

· Detail-oriented, reviewing incoming orders to assure accuracy and completeness. Enter orders in a timely manner. Coordinates details of orders through the production process to ensure completion of order and delivery commitment.

· Assumes responsibility for providing samples, facilitating lab analysis and answers to customer inquiries regarding new product. Identify research and resolve customer issues, product concerns or complaints and coordinate with appropriate Clear Edge staff to provide a solution.

· Must be able to organize and maintain accurate electronic files within ERP system, via CRM, Quote and Order files and within Microsoft Outlook. Prepares documents and coordinate new client info, purchase order, return goods memo, credit and rebills with production and accounting department and Sales / Product Manager for review or action as appropriate.

· Drives sales of Clear Edge products by actively prospecting and qualifying leads within designated territory, in coordination with the appropriate Territory Sales Manager.

· Performs other duties as required. These duties may include assignments in job classifications other than the primary assignment.

Qualifications:

· Bachelor’s Degree in business, marketing or related field required.

· Minimum of three (3) years customer service experience in a technical or manufacturing environment within specified territory or an equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved required.

· Fluency in English and Spanish required.

· Strong computer skills and proficiency in Microsoft Office products required; experience with SalesForce.com and Axapta or similar software strongly preferred.

· Demonstrated competency in building relationships, both internally and externally.

· Customer-focused with excellent interpersonal, written and verbal communication skills.

· Ability to read and interpret documents, such as procedure manuals, work instructions, and software manuals.

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

· Ability to multi-task and resolve problems involving several concrete variables in standardized situations.

· Excellent time management skills with the ability to organize and manage multiple priorities for proper territory planning and management.

· Team player able to contribute to the success of high performance, cross-functional teams.

· Able to demonstrate respect, integrity and professionalism at all times.

An Equal Opportunity Employer