9318 Fox Run Drive Clinton, MD 20735
email:
home: 240-244-1283 cell: 240-688-5633 /
Camille Martin /

Profile

/ Motivated, personable, business professional with vast amount of technical knowledge during my 15 years of Telecommunications, IT, and Administrative experience. Demonstrate experience in customer relationship management and program/project development. Possess strong business and strategic perspective with extensive experience managing short-term priorities against long-term organizational goals. My leadership abilities and knowledge base within these areas have proven to be something I enjoy and look forward to sharing with others.

Experience

/ September 2015 – August 2017 / Robert Weiner Associates and
Solutions for Change Foundation / Accokeek, MD
/
  • Executive Assistant and Office Coordinator
  • Create formats for correspondence and letters of donation request for Solutions for Change Foundation
  • Inform customers of document requirement for strategic approach for publication of articles for oped release in various publications.
  • Create detailed invoices for billing fulfillment and track payment receipts.
  • Answer multi-line telephone systems.
  • Schedule meetings and maintain calendar for group president, a former White House and Congress chief of staff and spokesman

/ April 2013 - Present / London’s Energy Center / Capital Heights, MD
/

Office Manager/Book Keeper (part-time)

  • Create and maintain tracking spreadsheet of new and existing clients.
  • Monitor and track energy and wellness supplies for delivery.
  • Assist during wellness treatments and energy test of products.
  • Create pivot table reports for quarterly meetings ensuring client satisfaction of products.
  • Attend monthly meetings to determine company growth and revenue.

November 2013 – December 2014 / Target / Brandywine, MD
Guest Service/Sales/Cashier Member (part-time)
  • Provide fast, fun, and friendly checkout service.
  • Address guest concerns in positive, helpful manner.
  • Conduct sales transaction and assist guest select best products for their needs.
  • Train new team members in store process and procedures.
  • Cross train in multiple areas to support other departments maintain yellow or green zones.

June 2008 – February 2011 / QinetiQ-NA / Springfield, VA

Functional Analyst II

  • Provided analysis and operational support as the Voice Communications Project Coordinator supporting telecommunication initiatives for the U.S. Customs and Border Protection (CBP).
  • Created and submitted Procurement Request (PR) to acquire equipment or services.
  • Evaluated and prioritized requests for assistance from client organization.
  • Coordinated lifecycle activates for multiple long and short term projects (funding, initiation, resources, timelines, and completion).

August 2005-June 2008 / Criterion Systems / Vienna, VA

Program Analyst

  • Provided order management service to oversee the daily process of wireless services.
  • Managed and provisioned service request for new and replacement cellular phones, land mobile radios (LMR), Blackberry, and pager devices.
  • Served as primary Government Emergency Telecommunications Service (GETS) contact for new and replacement cards.
  • Executed processes and procedures for new technology of wireless request ensuring Service Level Agreements (SLA) with multiple vendors are met.

September 2002 – June 2005 / SAIC / Arlington, VA

Information Analyst

  • Served as a third party contractor for CSC on the Unisys/Transportation Security Administration (TSA) Information Technology Managed Service (ITMS) contract.
  • Primary Point of Contact for Wireless Program overseeing procurement of service and order management within TSA.
  • Submitted service request into Web Ordering System for headquarters telecommunications equipment from various vendors.
  • Interacted with Customer Representative Manager (CRM) IT Point of Contact to develop policy and procedures.

Education

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  • Bachelors Degree in Business Administration, University of Maryland University College – Ongoing (est. graduation date May 2017)
  • Associate of Arts in Business, University of Phoenix – 43 credit hours transferred 2010
  • Diploma, Roosevelt Senior High School, 1995

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  • November 2009 - ITIL® v3 Certification
  • August 2008 - Records Management
  • July 2008 – IT Security Awareness
  • June 2008 - Business Professional Certification Program
  • January 2008 – Web Ordering System Phase II

References

/ References are available upon request.