CareCentrix
Provider NewsFlash
December 2012
CORRECTION - Action Required: New Address for Paper Claims
Purpose of this communication
· PLEASE NOTE THAT WE HAVE RECEIVED UPDATED ZIP CODES FOR THE NEW CLAIMS ADDRESS BELOW
o Disregard the previous announcement and please update your records with the zip codes provided below.
· Effective November 1, 2012, providers submitting paper claims to CareCentrix will need to send their claims to a new address.
o Claims received beyond December 31, 2012 at the current address (Hartford, CT) will be returned to the provider
What do I need to know?
· Providers who submit paper claims will now be able to submit them directly to the location of CareCentrix’s claims scanning vendor.
o This will reduce the number of steps required to be performed from the receipt of the claims to having a permanent image created.
What do I need to do?
· Effective November 1, 2012, providers who submit paper claims to CareCentrix via the US Postal Service for processing should now send the claims to:
CareCentrix National Claims Center
PO Box 7779
London, KY 40742
· Providers who submit paper claims to CareCentrix via Federal Express or UPS or Certified Mail should now send the claims to:
CareCentrix National Claims Center #1
1084 South Laurel Road
London, KY 40744
Is there anything else I need to know?
· Please begin to use the new address as soon as possible because we will be phasing out claims mail handling activities at our current location by December 31, 2012.
If you have any questions, please contact your Network Coordinator or call the Provider Resolution Team at 877-725-6525.