Anne Schier

9 Dan Drive Glenmoore, PA 610-458-9847

Experienced Documentation Professional skilled in creating content
for healthcare and pharmaceutical industries

SUMMARY OF QUALIFICATIONS

  • 15 years experience creating and publishingstandard operating procedures (SOPs), regulated documents, reference, implementation, controlled document templates, training & sales material
  • Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and writing documents that are clear and user friendly
  • Superior communication, interview, and presentation abilities
  • Trained in Drug Development for IT, Current Good Manufacturing Practice (cGMP), and IT Regulatory Compliance
  • Trained in preparation of INDs, NDAs, BLAs, ANDAs, Post-approval supplements

TECHNICAL SKILLS

  • MS Office products - Word, Project, Visio, PowerPoint, Excel, Outlook
  • Collaboration tools - Lotus Notes email database tools, Sharepoint
  • Web conferencing tools - Sametime, MS Office Communicator
  • Electronic document management systems- Clearcase, Documentum, Author-it
  • Defect tracking tools - Mercury TestDirector, Rational ClearQuest
  • Authoring/Publishing tools - Arbortext, RoboHelp, Adobe Acrobat Writer, Author-it

EMPLOYMENT HISTORY

Technical Writer(contract assignment) 6/2010-present

GlaxoSmithKline, Inc. King of Prussia, PA

  • Work with IT Technical Leads and Program Managers to create Design Specifications, System Requirements, and Support Profiles using iQMS templates and processes for validated systems
  • Ensure documentation complies with Sarbanes-Oxley standards
  • Maintain document library in Documentum

Senior Technical Writer 1/2010-6/2010

MEDecision, Inc. Wayne, PA

  • Research, write and publish user manuals, installation manuals, help documents, use cases, etc.
  • Research, analyze and recommend authoring and content management product for department-wide implementation
  • Participate in all phases of the Agile development life cycle to determine document content and user requirements
  • Active member of Corporate Wellness Committee
  • Team Lead for Corporate Go Green Initiative

Technical Analyst (contract assignment) 11/2008-4//2009

GlaxoSmithKline, Inc. King of Prussia, PA

  • Documented data migration plans, including test plans, dependencies, contingency plans, startup/shutdown procedures, installation/backout procedures, SOPs usingiQMS controlled document templates
  • Interviewed subject matter experts within Drug Discovery IT
  • Maintained document library in Documentum
  • Archived regulated documents

Communications Analyst(contract assignment) 4/2008-8/2008

GlaxoSmithKline, Inc. King of Prussia, PA

  • Created monthly effort tracking and metrics reports for leadership team
  • Researched, wrote and publishedDrug Discovery news articles on corporate Intranet
  • Coordinated web broadcast education sessions for Drug Discovery IT staff
  • Managedbusiness-to-business secure connection requests to improve corporate/client collaboration
  • Coordinated logistics, presentations & web conferencing for multi-nationaldepartment meetings

Senior Technical Writer 5/1990-10/2007

Siemens Medical Solutions Malvern, PA

  • Designed and wrote high quality end-user documentation for a variety of uses, including the following:
  • Feature/function overviews for Account Management and New Business Sales team
  • SOPs for all phases of installing, configuring, and optimizing complex hospital-wide IT systems
  • Procedures for extracting data and creating reports to meet state-specific regulatory reporting requirements
  • Software QA and test plans
  • Procedures for setting up and maintaining interfaces
  • Training, reference and troubleshootingguides
  • Trained and mentored new hires, student hires and consultants
  • Conducted usability testing to validate procedures
  • Performed audience analysis to determine users’ information needs
  • Coordinated intra-and inter-departmental projects

Customer Education Specialist 11/1988-4/1990

AFTECH King of Prussia, PA

  • Trained customers to use credit union financial software
  • Created customer training & reference documentation
  • Designed and set up loan software screens

Member Service Representative 9/1986-11/1988

PHILADELPHIA FEDERAL CREDIT UNION Philadelphia, PA

  • Cross-trained in all credit union departments
  • Explained credit union services, opened accounts, resolved account questions
  • Processed loans
  • Originated mortgage loan applications

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EDUCATION

  • BACHELOR OF SCIENCE – MATHEMATICS - VillanovaUniversity Villanova, PA
  • Medical Writing Professional Certification – The Center for Professional Innovation and Education Malvern, PA (In progress)

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