Contents
1.Self-registration.
2.Mail without being self-registered.
3.Created.
4.Updated
5.Resolved.
6.Communication – One common mail-address for contacting TAS
7.Request per mail not addressed to generic TAS mail-address.
1.Self-registration.
AGC YourGlass
Dear [User Name],
Thank you for registering on YourGlass.com.
Your account has the following details :
Login : edifabio2
Password : M0lXNZy$
Click here to go back to the website if you would like to change the password.
Conclusion:
Nothing to be done by Super-Vision in context of the Ticketing Tool
2.Mail without being self-registered.
Dear Customer,
You have sent a technical request to the Technical Advisory Service.
Further handling of your ticket is only possible if you are registered on our product website.
Can we kindly ask you to self-register via the AGC website:
For all future technical requests:
a)Contact us by using theTAS portal
- preferred and recommended way of making a request
- accessibile via link:
b)or by sending an e-mail to:
Kind Regards,
AGC Glass Europe - Technical Advisory Service
3.Created.
Dear [User Name],
Thank you for contacting the Technical Advisory Service.
This message confirms that we have received your request.
We will process your request under number [R – xxyyzz].
Please use this requestnumber as a reference when contacting us.
Alternatively, you canmonitor the progress of your request using the following link: [R – xxyyzz].
Your requesthas been registered with the following description:
[Title]
[Description]
Kind Regards,
AGC Glass Europe - Technical Advisory Service
4.Updated
Please do not reply to this message!
Dear [User Name],
Please be informed that your request[R – xxyyzz]has been updated as follows:
[Private Log]
If you are asked to take action, please use the following link[R – xxyyzz].
Kind Regards,
AGC Technical Advisory Service
This Request was handled by
[Agent Name + Coordinates]
5.Resolved.
Please do not reply to this message!
Dear [User Name],
Please be informedthat your request[R – xxyyzz]has been resolved with the following answer:
[Public Log]
In case the delivered answer did not resolve your request or in case you have additional questions, you can use the following link: [R – xxyyzz].
You may close the request and express your satisfaction using this link [R – xxyyzz]
Otherwise the request will be automatically closed within 7 days.
Kind Regards,
AGC Technical Advisory Service
This Request was handled by
[Agent Name + Coordinates]
6.Communication – One common mail-address for contacting TAS
Dear AGC Customer,
From now on you can address your technical requests to the TAS Corporate Team solely by using the TAS portal accessible via link:
This is the preferred and recommended way to create, update and consult your technical requests.
The answer from TAS Corporate Team will be send in theusual way via e-mail and can be read in the your portal.
Alternatively the creation of your request can also be done by sending an e-mail to , but further updates and consulting is to be done via the TAS portal.
Kind Regards,
AGC Glass Europe - Technical Advisory Service
7.Request per mail not addressed to generic TAS mail-address.
Dear Customer,
Thank you for contacting the Technical Advisory Service.
We would like to inform you that from the 1st of September 2014, you can contact TAS :
a)by using the TAS portal
- preferred and recommended way of making a request
- accessibile via link:
b)or by sending an e-mail to:
We would appreciate it if you would resend your request as described above.
Attention:
When contacting us as described here above for the first time, a self-registration is required via the AGC website:
This self-registration is not required if you have a username and password.
Kind Regards,
AGC Glass Europe - Technical Advisory Service
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