IP Desktop FAQ

Mitel IP Phones:

What Power Adapters work with which IP Phones and IP Peripherals?

Are the power adapters shipped with the 5200 / 5300 Series IP Phones?

Do the Mitel IP Phones support headset operation?

What is the power consumption of the Mitel IP Phones?

What are the MOS (Mean Opinion Scores) scores for the Mitel IP Phones?

Which Mitel IP Phones can be used as Mitel Teleworker Solution phones?

Is an Ethernet LAN cable included with the IP Phones?

What is the warranty information for the Mitel IP Phones and peripherals?

What about the stand / wall mounts for 5200/5300 Series IP Phones? Are there different part numbers?
What are the part numbers for the spare lenses and DESI Cards for the 5200 Series IP Phones?
Can I get blank DESI labels for the 5200 Series of phones?
How do I order blank DESI labels?

How do I get the DESI labeling software?

I would like to order custom DESI cards for the center panel of the 5212 and 5224 IP Phones.

Are there any spare parts / Field Replaceable Units (FRUs) available for the 5330 or 5340 IP Phones?

We have had some requests for phones to be put in less than clean environments (car repair shops). Is there some type of cover that can be put on the phone to protect it?

Mitel 5310 IP Conference Units:

Can two 5310 IP Conference units be used in a very big conference room (larger than 20? x 30?)?
Is a separate power adapter necessary to power the 5310 IP Conference Unit?

Does the 5310 IP Conference unit need a separate IP address or does it use the same one as the IP Phone it works with?
What do I need to order to add a conference unit to the IP Phones?

Mitel IP Console:

Are there any spare parts / FRUs available for the 5550 IP Console?

What are the minimum PC and operating system requirements to install the 5550 IP Console application?

What power adapter works on the 5550 IP Console’s telephony keypad hardware?

Mitel IP Peripherals:

Do I have to buy a power adapter separately when I connect the IP PKM 12 and IP PKM 48 to a 5224 or 5235 IP Phone?

Are there special "Push to Talk", "Push to Mute" or Noise Canceling handsets available for the 5200 / 5300 Series IP Phones?

Which IP Phones do the 5412 and 5448 IP PKMs connect to?

Do I have to buy a power adapter separately when I connect the 12 and 48 Button IP PKMs to a 5224 or 5235 IP Phone?

Mitel Line Interface Module:

What IP Phones support the LIM Module?

Regarding an incoming call, is the telephone able to ring when PSTN analog call is presented even if the last call used the LAN interface?

What happens to an incoming PSTN call when the user is on the line on LAN?

Can the analog line appear on a few phones so a colleague can take it?

Will I be able to put calls on hold in both IP mode and analog mode?

If I have 5 phones at a remote site, and the network is up and running correctly, can I 'address' that port to route locals out on that line from any of those 5 phones? Or do I have to bridge the line into all 5 phones with this module?

Can the Line Interface Module be line powered from the analog line?

Does the Line Interface Module work on the 5020 IP Phones or single mode 5220 IP Phones?

What systems / platforms support the Line Interface Module?

Is the LIM supported on SIP Phones?

Are the local trunk calls through the Line Interface Module on the back of the IP Phone tracked at the corporate 3300 ICP or SX-200 ICP for SMDR recording?

How does the LIM appear in programming?

How is local "breakout" configured?

How does the LIM connect to the IP Phone?

Can I use the headset jack located on the back on the IP phone when I have a Line Interface Module connected to the phone?

Are there any licensing implications?

Is the Line Interface Module classed as a separate device with regard to platform capacities?

Can you put the analog Line Interface Module line on hold?

If you split up the analog line and send it to multiple Line Interface Modules, does that line ring on all phones simultaneously? When one phone picks up that line, what happens to the other appearances?

Can the Line Interface Module be powered using Power Over Ethernet?

If I have Calling Name and Number display on my residential phone line, will I get Calling Line ID on the IP Phone with a Line Interface Module?

If I have Call Waiting on my residential phone line, will I get that capability on the IP Phone with a Line Interface Module?

What is the maximum number of Line Interface Modules that can be connected to an analog line?

How do I know if / when my IP phone is in failover?

Mitel Wireless LAN (WLAN) Stand:

Why did Mitel choose a phone stand as the form factor for the WLAN Stand?

What IP Phones support the WLAN Stand?

What systems is the WLAN Stand supported on?

What is the maximum distance that the wireless phones can be away from the wireless access point?

What is required as a minimum when purchasing a 3rd party access point for a wireless network using WLAN Stand-equipped Mitel IP Phones?

What is WMM?

If the IP set is connected to the LAN via a Category 5 cable, can the WLAN Stand act as an access point for other wireless devices?

What wireless standard does the WLAN Stand support, i.e. 802.11g or b?

I am working with a school that is interested in deploying our IP phones to each classroom via a Cat 5 cable, and use the WLAN Stand to provide wireless connectivity to the laptop/PC's in that classroom. Is this something that can be done in the first release of the WLAN Stand? You mention that support for wireless NIC is planned.

When the WLAN Stand is used in access point (AP) mode, how many Mitel wireless phones does it support?

Can other wireless data devices be connected to the WLAN Stand when it is being used in AP mode?

Is the WLAN Stand capable of providing centralized management for the setting up/programming of the parameters for the WLAN Stands?

Is the WLAN Stand, used in AP mode, similar to a “fat” AP i.e. with the smarts built into the AP itself and not in a centralized controller?

Is the WLAN Stand, used in AP mode, similar to a “fat” AP i.e. with the smarts built into the AP itself and not in a centralized controller?

Does the WLAN Stand Access Point have its own IP address and the phone and computer have their own IP addresses?

Most 802.11 b/g APs can be forced to "g" radio operation. Do you know whether when a "b" laptop enters the area, does it slow down only the local AP which takes its signal or is it the entire WLAN that slows?

How is QoS managed in the WLAN Stand?

Does the power to WLAN Stand also power the phone?

How many concurrent calls can we handle on each WLAN Stand in AP Mode?

Does the WLAN Stand support SVP in AP mode, and are SpectraLink phones supported?

What about layer 2 VLAN/QoS tagging?

Is there an embedded web interface to configure the Wireless LAN Stand?

What wireless security protocols are available?

When the WLAN Stand is used as an Access Point (AP mode), how many SSIDs does it support?

Does the WLAN Stand do VLAN tagging based on SSID?

Does the WLAN Stand support roaming from client?

Mitel Gigabit Ethernet Stand:

Why did Mitel choose a phone stand as the form factor for the Gigabit Ethernet Stand?

What is Mitel's competitive advantage in developing the gigabit Ethernet technology in the form of an add-on accessory?

Does the Gigabit Ethernet Stand support PoE?

If the gigabit switch does not support PoE, is there a power adapter available that powers the GigE Stand locally?

What IP phones support the GigE Stand?

Is the Gigabit Stand supported on SIP Phones?

What systems is the GigE Stand supported on?

Does the GigE Stand transparently pass all QoS L2 and L3 info sent by phone and PC applications?

If I have the GigE Stand on the phone, can the phone still be installed in the two positions, as it is today?

Will PoE power the GigE Stand and the IP phone when peripherals such as the Conference Unit or LIM or PKMs are attached?

When the GigE Stand is attached to an IP phone, can the PC switch in the phone still be used to connect a second device e.g. a 100BaseT laptop?

Mitel HTML Toolkit:

Where are the applications stored?

How much memory is available within the phone for HTML Applications?

Where do I go to download the HTML Desktop Toolkit?

Where do I get the weather or stock quotes, for example, that are displayed on the phone?

What aspects of the HTML Desktop Toolkit are free with the 5330 and 5340 IP Phones?

Is an off-board server required to run the HTML applications?

How do I get access to the various vertical market templates?

Where can I find additional information, such as the developer documentation?

Will the HTML Toolkit be supported on 5235 IP Phones?

Can I have HTML applications running only on specific phones or must they run on all phones connected to the 3300 ICP?

Will HTML applications run on Teleworker Solution phones?

Who can I contact if I need support on the development of HTML desktop applications?

Who can I contact if I need support on the development of HTML desktop applications?

Who can I contact to develop customized applications using the HTML Desktop Toolkit?

Will Mitel be developing additional vertical market templates?

How can I get the HTML Desktop Toolkit so that I can begin to familiarize myself with the Desktop development environment?


Mitel IP Phones:

What Power Adapters work with which Mitel IP Phones and Mitel IP Peripherals?

Phone Model / 50005300
24V Universal
(Barrel Connector) / 50005301
48V Universal
(Ethernet Connector) / 50005320
48V Universal
(Barrel Connector) /

PoE

/

Notes

5201 / X / X
5212 / X / X
5224 / X / X / X
5235 / X / X
5330 / X / X
5340 / X / X
Navigator / X / X / X
5550 IP Console / X
WLAN Stand / X / Power Adapter ships with WLAN Stand. WLAN Stand does not support PoE.
GigE Stand / X / X
IP PKM 12 (on 5224/5235 IP Phones) / (See Note) / (See Note) / X / 5224 and 5235 IP Phones pass PoE power to the IP PKM Interface Module, eliminating the requirement for the 24VDC Power Adapter. No Additional Power Adapter required to Power IP PKM.
IP PKM 48 (on 5224/5235 IP Phones) / (See Note) / (See Note) / X / 5224 and 5235 IP Phones pass PoE power to the IP PKM Interface Module, eliminating the requirement for the 24VDC Power Adapter. No Additional Power Adapter required to Power IP PKM.
LIM on 5224 IP Phone / X / X
LIM on 5235 IP Phone / X / X
LIM on 5330 or 5340 IP Phone / X / X
5310 Conference on 5224 IP Phone / X
5310 Conference on 5235 or 5330 or 5340 IP Phones / (See Note) / X / Power Adapters for the 5310 IP Conference Module on the 5235/5330/5340 IP Phones are not required if the phone is being powered by 48VDC Power over Ethernet. The 5235/5330/5340 IP Phones pass power to the IP Conference Module, eliminating the requirement for a separate 24VDC Power Adapter.
WLAN on 5212/5224/5235/5330/5340 IP Phone / X / WLAN Stand does NOT support PoE.
WLAN on a 5220 or 5224 IP Phone with a 5310 Conference Unit / X / X / The Side Control Unit used to connect a Mitel Conference Unit to a 5220 / 5224 IP Phone still needs its own 24VDC power supply (50005300) and should be connected to the IP Phone as usual. It also requires that the phone and stand be powered using the Universal 48VDC GigE/WLAN Stand Power Adapter (Part Number 50005320).
WLAN on a 5235, 5330 or 5340 IP Phone with a 5310 Conference Unit / X / The 5310 Conference Unit must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) in order to power the IP Conference Unit. This powers the Phone, Stand and Conference Unit.
WLAN Stand on a 5220, 5224, or 5235 IP Phone with a 12 or 48 Button IP PKM / X / The PKM module and IP Phone it connects to must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) when used with the WLAN Stand.
GigE on 5212/5224/5235/5330/5340 IP Phone / X / X / GigE Stand supports PoE.
GigE on a 5220 or 5224 IP Phone with a 5310 Conference Unit / X / X / The Side Control Unit used to connect a Mitel Conference Unit to a 5220 / 5224 IP Phone still needs its own 24VDC power supply (50005300) and should be connected to the IP Phone as usual. It also requires that the phone and stand be powered using the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320).
GigE Stand on a 5235, 5330, 5340 IP Phone with a 5310 Conference Unit / X / The 5310 Conference Unit must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) in order to power the IP Conference Unit. This powers the Phone, Stand and Conference Unit.
GigE Stand on a 5220, 5224, or 5235 IP Phone with a 12 or 48 Button IP PKM / X / The PKM module and IP Phone it connects to must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) when used with the GigE Stand.

Are the power adapters shipped with the 5200 / 5300 Series IP Phones?
No, the power adapter for the set has to be purchased separately. Due to the fact that our phones are 802.3af compliant, there are a number of different powering options available to our customers. With the introduction of the new Universal Power Adapters, Mitel has simplified the ordering and configuration options for power adapters for IP phones and peripherals. Power adapter options available to purchase separately are: