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Title / Supervise staff in the travel industry
Level / 5 / Credits / 6
Purpose / This unit standard is for people training for the travel industry. People credited with this unit standard are able to apply supervisory skills in the travel industry. They are able to: draw up job descriptions; develop, implement and review induction and orientation programmes; implement people and performance management systems; apply legal and ethical principles' in the travel workplace; apply legal and ethical principles in the travel workplace; and demonstrate knowledge of the principles of quality management.
Classification / Tourism > Travel
Available grade / Achieved
Explanatory notes
1‘Industry practice’ refers to the expected performance required at a travel industry location. Such performance may be specified in:
enterprise procedures;
industry codes of practice;
legislation.
2Any relevant Acts, regulations, and bylaws must be complied with during assessment against this standard.
3The term ‘industry procedure’ refers to a procedure used and recommended by an organisation involved in the travel industry.Procedures may cover quality assurance, documentation, security, communication, health and safety, and personal behaviour, and may include time and cost constraints.
.
Outcomes and evidence requirements
Outcome 1
Draw up job descriptions.
Rangejunior, intermediate, senior positions.
Evidence requirements
1.1Job description clearly specifies roles and responsibilities of position.
1.2Job description clearly specifies person and profile for position.
1.3Job description clearly specifies selection criteria for position.
1.4Job description complies with all regulatory and legislative requirements.
RangeEmployment Contracts Act 1991, Equal Opportunities Legislation, Human Rights Act 1993.
Outcome 2
Develop, implement and review induction and orientation programmes.
Evidence requirements
2.1Company vision and mission are communicated according to industry practice.
2.2Induction and orientation programmes are developed, implemented and reviewed according to human resource management principles.
Outcome 3
Implement people and performance management systems.
Evidence requirements
3.1Work teams are built which operate effectively in a travel sales environment.
3.2Objectives and targets are communicated which ensure company goals are met.
3.3Environment is provided which facilitates open communication.
Rangeactive listening, regular verbal and written feedback.
3.4Employees with time management and/or stress related problems are identified and corrective action plan put in place.
3.5Tasks and responsibilities are delegated by negotiation to ensure targets and goals are met.
3.6An understanding of the technical competencies and core processes required by the travel industry is demonstrated.
3.7On-going training is provided in accordance with identified needs.
Rangein-house, out-house.
3.8Coaching skills are applied in response to identified needs.
3.9Systems are utilised to monitor performance.
3.10Counselling of staff on matters affecting job performance is undertaken according to industry practice and legislative requirements.
3.11Assessment procedures are utilised for on-job legislative requirements.
Outcome 4
Apply legal and ethical principles in the travel workplace.
Evidence requirements
4.1Compliance with the requirements of legislation relating to the travel industry is ensured.
4.2Compliance with ethical standards applicable to the travel industry is ensured.
Outcome 5
Demonstrate knowledge of the principles of quality management.
Evidence requirements
5.1An overview of Total Quality Management (TQM) is given in terms of its philosophy.
5.2An understanding of quality systems is demonstrated in terms of their application to the travel workplace.
Rangeinternal and external customer focus, continuous improvement, empowerment, teamwork.
Outcome 6
Comply with the requirements of legislation governing employer and employee relationships.
Evidence requirements
6.1Discipline procedures are followed according to industry practice and as set down in legislation.
6.2Grievance procedures are followed according to industry practice and as set down in legislation.
Planned review date / 31 December 2021Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 9 August 1995 / 31 December 2018
Revision / 2 / 24 October 1995 / 31 December 2018
Review / 3 / 11 April 1997 / 31 December 2018
Review / 4 / 16 February 2017 / N/A
Consent and Moderation Requirements (CMR) reference / 0078
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ you wish to suggest changes to the content of this unit standard.
ServiceIQSSB Code 9068 / New Zealand Qualifications Authority 2018