Jordan A. Smith
3900 University Blvd. ♦ Tyler, Texas 75799 ♦ (903) 555-5555 ♦
SUMMARY OF QUALIFICATIONS
Ø Experienced in instructional design: writing training manuals, conducting assessments, and performing training including personality profiles.
Ø Ability to meet established deadlines and objectives individually or as part of a team; excellent business and interpersonal communication skills.
Ø Enhanced cultural awareness through international experience in China.
Ø Proficient in Microsoft Office, Adobe Photoshop, and Adobe Illustrator.
EDUCATION
The University of Texas at Tyler Tyler, Texas
Bachelor of Science in Human Resource Development (Minor: Literature) December 2010
Ø Cumulative GPA: 3.7/4.0
Ø Bonnie and Scott Palmer Community Service Award Recipient – 2009
Ø Related Coursework:
· Human Resource Development Courses: Instructional Design and Assessment; Job Analysis Techniques; Human Relations
· Management Courses: Organizational Behavior and Leadership
Tyler Junior College Tyler, Texas
Associates of Arts in General Studies May 2007
RELEVANT EXPERIENCE
Student Learning Communities Intern, Academic Support Tyler, Texas
The University of Texas at Tyler January 2008 – Present
Ø Creating the budget and proposing updates for the Student Learning Communities (SLC) program.
Ø Designing marketing and corresponding with vendors to order promotional products.
Ø Designing training handbook, manual of policies and procedures, and job descriptions for the SLC program.
Ø Selecting and training Peer Mentors to conduct personality profiles (DiSC and Strengths Quest).
Ø Incorporating service-learning into each SLC group.
Ø Writing schedule of events and lesson plans for SLC groups.
Ø Providing all equipment and resources for Peer and Staff Mentors.
Training Coordinator Tyler, Texas
Outback Steakhouse May 2006 – May 2009
Ø Designed 5 training manuals and communicated with corporate representative to maintain updates.
Ø Approved trainees to be eligible for the schedule.
Ø Coordinated schedule and trainers for 2 to 3 new hosts and bussers per month.
Ø Scheduled the logistics of classrooms and meetings for all Outbackers.
Lead Host
Outback Steakhouse
Ø Supervised 15 hosts and bussers.
Ø Held quarterly contest that lead to a 3% increase in retention in employees.
Ø Organized and seated large parties of 10 or more.
Ø Ensured that all service standards are being met.
OTHER EXPERIENCE
Ø Facilitator: Greek 1010, Spring 2008
Ø Office Events Coordinator: Student Development, August 2007-January 2008
Ø Personal Coordinator: Campus Activities Board, Fall 2007
Ø Orientation Leader: Orientation, Fall 2007