ROXANNEBUTSCHEK
25722 Crisp Springs Ln.Spring, Texas77373 | C: 8324951606 |
Summary
To gain the position of an administrative receptionist where my professional experience will be used towards providing
effective service for your company. I have the knowledge of the working and management procedures of a corporate
businesses. Providing the best customer service & management skills, having the knowledge operating various office
equipment. Handling the scheduling and setting up meetings in the boardroom and conference room. Stocking office
supplies and coffee supplies when needed. Assisting co-workers with any projects. Multitasking skills are one of my
strong points with the knowledge of handling basic administrative & clerical task. I am familiar with basic Microsoft
Office programs like word processing, excel.
Highlights
Excellent customer service skillsExcellent attention to detail
Highly dependableSelf Starter
Hard workerDetail-oriented
Retail merchandisingStaff training and development
Bank deposit proceduresEvent Planner
Goal-orientedSwitchboard Operations
Accomplishments
I would have to say that my most outstanding achievement was when I was working for Harley Davidson of The
Woodlands. I was working as a Sales Associate and was working on planning our 10 Year Anniversary. I spent 3 weeks
working on it and cannot tell you how many phone calls I made asking for donations and door prizes. It amazed me to see
our local business come together to assist us with what we needed to make our Anniversary a big success. I was able to
have a very large event that made our owners and customers happy. They were taken by all my hard work that I did to make
this happen. It was such a great feeling that I had showing myself there was nothing too big to deal with. The following
week I was promoted to General Merchandise Manager.
Experience
Administrative Receptionist06/2014 to Current
Conroe Chamber of CommerceConroe,Texas
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or
scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or
escort them to specific destinations. Hear and resolve complaints. Perform administrative support tasks, such as
assisting with Ribbon Cutting scheduling, spreadsheets, personal calls to new members, putting together document
packages, making copies and preparing all outgoing mail, filing and maintain files. Setting up rooms for meetings and
restocking coffee supplies, beverages and lobby handout material.
General Merchandise Manager/ Sales Associate10/2008 to08/2013
Harley Davidson of The WoodlandsThe Woodlands,Texas
Interviewed job candidates and made staffing decisions. Counted cash drawers and prepared bank deposits. I managed a
staff of 4 sales associates. Hired, trained and evaluated personnel in sales and marketing. Merchandising my department
and window displays. Event Planner for the store. Generated repeat business through exceptional customer service.
Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales
and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions
and requests in a prompt and efficient manner. Built relationships with customers to increase likelihood of repeat
business. Provided the best customer service.
Store Key Holder/Merchandiser11/2008 to01/2010
Cycle GearThe Woodlands,Texas
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services
for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory
stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties. Examine merchandise to ensure that it was correctly priced, displayed and that it functioned as advertised.
Records Specialist II/ Receptionist07/1997 to10/2007
Anadarko Petroleum CorporationThe Woodlands,Texas
I maintained the international and domestic AFE’s for the company, data entry, scanning of documents to be entered into desktops, compiling, sorting and verifying the accuracy of data before it was being entered into the system. Covered the front department desk as a receptionist. I also maintained the documents to be sent over to the storage area for the records department. Implemented the procedures for the international and domestic AFE’s for the company.
Education
1981
Aldine Sr HighHouston,Texas, USA