CURRICULUM VITA

AJAY KUMAR MISHRA

25/1C/H/10, Belagchia Road, District: Kolkata, WB 700037

Mobile: +91 – 89612 38571, Email:

MARKETING / CUSTOMER SERVICE PROFESSIONAL

EXECUTIVE PROFILE

  • Competent professional with more than 3 years experience in Marketing and Customer Service. Currently employed with GKB Rx Lens Pvt. Ltd. as Client Service Executive
  • Proven track record in managing channel operations, expanding distributor & stockiest network, monitoring performance and rendering marketing support
  • Demonstrated ability in exhibiting professional customer service, grievance handling, issue resolution and retail store administration
  • Advanced experience in implementing promotional strategies and visual merchandising as a part of brand building and market development effort
  • Adept in handling multiple responsibilities in coordination with inter-department staff members

PROFESSIONAL EXPERIENCE

GKB Rx LENS PVT. LTD.Aug 13 – present

Client Service Executive

  • Appointing authorized retailers in the territory based on their resource availability and locality
  • Participating in various promotional campaigns to improve brand mileage and thereby increase market
  • Visiting retailer points and ensuring at all requirements are complied as per Service Level Agreement executed
  • Providing active training & marketing support to channel partners on a regular basis to make them achieve defined target
  • Framing strategies for market penetration across various segments in align with organization's objective, for improvising business of the organization

CITI LINES PVT. LTD. Feb 12 – Jul 13

Data Entry Operator

  • Handled day-to-day general correspondences like letters, Emails etc and efficiently managed and handling all E-mails for making/tracking replies
  • Updated customers information in CRM. Generated demand letters requesting them to remit payment as per schedule
  • Maintained records and files from time to time. Handled updation of the detailed files as required for specified functions
  • Worked closely with management and staff members in day to day functioning of the office

TATA TELESERVICES LTD. 1 year & 5 months

Customer Service Executive

  • Handled cash counter, prepared reports with details of cash / card transaction and reported to Head Office on a daily basis
  • Communicated customers about prevailing offers, discounts on a regular basis to maximize revenue
  • Involved in visual merchandising activities and in store promotional campaigns for new arrivals and special promotions to drive more sales
  • Interacted with customers to understand their usage pattern and suggested them appropriate plans
  • Attended various queries, complaints raised by customers and resolved at the earliest possible time to their satisfaction

ACADEMIC CREDENTIALS

Bachelor's Degree in Arts

St. Paul College, Calcutta University, 2005

PERSONAL DETAILS

Date of Birth: 27th August 1984

Languages: English, Hindi, Bengali

Interests: Listening to Music, Reading Book, Travelling

References: Shall be furnished upon request