Melissa Schroden
20078 County Road 14, Big Lake MN 55309 ● 612.412.4178 ●
● www.linkedin.com/pub/melissa-schroden/47/950/285/
Objective: To secure a position that will utilize my leadership and management training, coaching, International Relations knowledge, International Business knowledge, Spanish, decision making, and teamwork/team building skills.
Related Experience:
Spanish Interpreter and Translator. Linguistica, St. Louis, Missouri (Dec 2014-Present)
· Facilitate communication for limited-English patients (LEP’s) through the use of video interpreting online.
· Translate documents from English to Spanish and vice versa.
Spanish Interpreter and Translator. A&B Translations and Interpretations, St. Louis, Missouri (Dec 2014-Present)
· Facilitate communication for limited-English patients (LEP’s) through the use of video interpreting online.
· Translate documents from English to Spanish and vice versa.
Spanish Interpreter and Translator. All Access Interpreter Services, St. Louis, Missouri (Dec 2014-Present)
· Facilitate communication for limited-English patients (LEP’s) through the use of video interpreting online.
· Translate documents from English to Spanish and vice versa.
Dedicated Spanish Interpreter/ Interpreter Services Rep. United Hospital (Allina Hospitals and Clinics), St. Paul, Minnesota (Dec 2014-May 2015)
· Facilitate communication for all limited-English patients (LEP’s) through the use of video interpreters, over the phone interpreter services, and managed the use of agency face-to-face interpreters.
· Maintain 100% coverage rate. Guaranteeing that all 300+ languages have the interpreter needs met within a 1hour time frame.
· Present relevant cultural information to medical teams.
· Create and distribute all related public relations and advertising/marketing materials used by the department.
Medical Spanish Interpreter Allina Hospitals and Clinics, Minneapolis, Minnesota (October 2007- Dec 2014)
· Maintain a 99% rating for exceptional care through arriving on time and providing all interpreting needs between medical professional and patient or family, at times under extreme situations. Both face-to-face and video interpreting, with over 10,000 hours of combined experience.
· Successfully translated 100+ documents, along with all discharge information for patients, from English to Spanish or Spanish to English when necessary for patients understanding with limited English proficiency. Helped streamline the completion of translated documents with other Spanish Interpreters.
· Work closely with medical professionals to obtain best care for patient with consideration for cultural differences. Including a large presentation on medical terminology with the Somali Interpreters.
· Completed the Bridging the Gap Certification with a 97% on the final exam.
· Always completed requirements within the department before the deadline including more Continuing Education Credits than necessary to provide exceptional care for my patents and department.
· Worked with a small group of coworkers to develop the new mission statement for Interpreter Services.
ESL teacher assistant Monticello School District, Monticello, Minnesota (January 2005-July 2006)
· Received a “real-life” objective from an experienced ESL teacher.
· Worked with a group of twenty-four students to achieve educational and social objectives provided by Monticello School District #882.
· Worked with students and parents assisting them with their English education, concerns, and conferences.
Other Work Experience:
Director of Special Opportunities and Donations. The GOD’S CHILD Project, Antigua, Guatemala and Minneapolis, Minnesota (Sept 2015-June 2016)
· Sustain relationships with current large donors with 100% success rate
· Create new donor relations
· Plan, execute, and modify large projects for benefactors
· Manage all social media platforms
o 7 Facebook pages, 2 twitter accounts, 2 Google+ accounts, 1 Instagram account , 4 Flicker accounts , and 6 large on line campaign platforms to date.
· Manage all external communications including newsletters, personal mailings, advertising materials, and eblasts.
· Hostess fundraisers and large dinners for current benefactors and potential benefactors
· Sustain relationships with past, current, and potential volunteers and employees
· Create and maintain relations with ambassadors in Guatemala from 27 different countries around the world
· Grant applications and follow up for 7 different projects currently being executed in Guatemala
· Supervise and manage 5 individuals directly with a total of 250 individual employees under my charge
· Manage a budget of 3,500,000 for the entire program in Guatemala
· Plan and execute morning meetings for all staff and monitor progress of 27 different departments
· Attend and host conferences related to Human Trafficking and poverty in Guatemala
Graduate Assistant and Teacher Assistant St. Cloud State University, St. Cloud, Minnesota (August 2012- May 2014)
· Assisted 2 Professors of Mass Communication for 4 Semesters
§ totaling 40 classes and 5 organizations
· Prepare course work and power points, grade tests and papers, advise students on assignments, oversee and proctor tests, and organize outside of class course activities.
· organize on-line materials on D2L (Desire 2 Learn)
· Assist professors with research for published papers
· Assistant professor for the National Advertising Competition course of 25 undergraduate students for 4 semesters.
Senior Sales Associate and Direct Marketer IDGI, Golden Valley, Minnesota (May 2012-June 2013)
· Responsible for five sales associates; included hands on training of products, locations, procedures, and account management. Set-up and organized morning and end of day meetings.
· Direct Marketing and sales for Quill.com office products resulting in high business loyalty.
· Sales to business around Twin Cities, Woodbury, and Indianola, Iowa
· High degrees of customer relations and product knowledge
Office Manager, Broker, and CDL Driver J&L Transport, Brooklyn Center, Minnesota (March 2005 – August 2007)
· Organized and filed office papers and tax documents
· Brokered loads in English and Spanish, and managed customer service
· Drove a semi for 12 months
Long Term Volunteer Common Hope, St. Paul, Minnesota and Antigua, Guatemala (June 2003 – February 2005)
· Long term volunteer residing in Antigua, Guatemala
· Worked in the Sponsorship office with multifaceted responsibilities including but not limited to: translator/interpreter of sponsor visits, creating reports/mailings for sponsors, photography, planning/organizing staff meetings, work side-by-side with Social workers, and much more.
· Set-up relations with Target Corporation for the donations of oral care products to be used in their dental hygiene program.
Water Safety Instructor and Lifeguard Monticello School District #882, Monticello, Minnesota (August 1999 - October 2007)
Education:
St. Cloud State University, St. Cloud, Minnesota
Masters Degree in Mass Communications (May 2014)
GPA: 3.91/4.0
Concentrations: Public Relations and Advertising
Presentations and Publications: ‘Diversity in Media: Latinos and Immigration,’ ‘Keynote Address for Dr. Phil Tichenor,’ ‘Telling Stories for Our Good: EMT and EMS Responses to Trauma,’ Body Image in Mind and Spirit: The Use of Archetypes for those Living With PTSD,’ ‘Stories of Thriving in Hospice: Angels, Family, and Comfort’
Technical Skills: Proficient in Microsoft Office 2013 and older, Adobe Creative Suite Cs6, Windows 7, & 8 OS, Mac OS & iOS Razors Edge, and Excellian
St. Cloud State University, St. Cloud, Minnesota
B.A. International Relations (May 2011)
Concentrations and Minors: Latin American Studies, International Business, and Anthropology
University of Minnesota, Minneapolis, Minnesota (Summer 2007)
Certificate of Completion of Advanced Medical Spanish
University of Minnesota, Minneapolis, Minnesota (Summer 2005)
Certificate of Completion of Intermediate Medical Spanish
Bridging the Gap Certificate for Interpreter and Translation Services (September 2013)