2 x SARSASShift Supervisors

Job Description

Salary:£22,145 (pro rata)

Hours: 15 hours per week (including evening shifts on a rota basis)

Responsible to: Bristol Service Development Manager

Responsible for: Helpline volunteer supervision, 1:1 volunteer supervision and E-support delivery.

Based: Bristol

Fixed term post: 12 months(with an extension of another 12 months subject to funding)

Pension: 5%

Annual leave: 25 days + bank hols pro rata

Other information:

  • *post restricted to women under schedule 9, Part 1, Equaliy Act 2010
  • Applicants will undergo an enhanced criminal record check before employment starts
  • The job involves flexible working hours including responding to crises and out of hours meetings
  • The job is based in the Bristol Hub

Equal opportunities statement

SARSAS values diversity and welcomes applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as BME, who are currently under-represented at SARSAS. SARSAS are a Disability Confident Committed Employer. Our current premises are wheelchair accessible.

Purpose of role:

  1. To ensurethe SARSAS volunteer helpline workers are resourced to provide information, reflective listening and emotional support to survivors aged 13+ of sexual violence and abuse, including concerned and caring others during helpline shifts
  2. To read and respond appropriately and effectively to survivors accessing SARSAS support via our busy E-support service
  3. To support 1:1 volunteers to deliver face to face to support to service users in Bristol..

Responsibilities of role

  1. To attend and supervise helpline shifts, on a rota basis Monday to Friday including evenings, and provide support to the helpline volunteers ensuring volunteer support workers are resourced, able to debrief and safeguarding policies and procedures are understood and followed.
  2. To emotionally support by pre and de-briefing one to one support volunteers, who are working with survivors during your shift.
  3. To answer helpline calls and make call backs to survivors as needed.
  4. Answering emails that come into the SARSAS e-support service.
  5. To contribute to overall agency monitoring, evaluation, review and development.
  6. To contribute as a team member to the development and delivery of the helpline, email support, phone support and survivors networks
  7. For both Helpline Shift Supervisors, to work closely together in order to support each other.
  8. For SARSAS Shift Supervisors to work alongside the Bristol Service Development Manager and Volunteer Manager around supervision of volunteers, complex cases and safeguarding.
  9. To attend at least 1 monthly helpline team meeting & 1 full team meeting per quarter.
  10. To ensure all work is carried out in line with Rape Crisis England and Wales National Service Standards.
  11. To work within SARSAS’s policies and to contribute to further policies as necessary, in consultation with all.
  12. To work to maintain and promote the credibility and reputation of SARSAS.
  13. To engage with own line management, supervision, training, using opportunities provided by SARSAS to do so.

Person Specification

Essential / Desirable
Qualifications and training / The participation and successful completion of the SARSAS volunteer training course / equivalent sexual violence training or significant experience working with survivors of sexual violenceand abuse.
Safeguarding training – Adults and children
Skills and abilities / Ability to provide emotional and practical support for survivors of sexual violence.
Active listening & reflection skills.
Excellent communication skills – verbal and written.
Experience/ knowledge / Relevant experience of working with survivors who have experienced rape or sexual abuse.
Understanding of the impact of rape and sexual violence including from a feminist perspective.
Understanding of and experience in working with safeguarding (adults and children) issues.
Experience and competence in using data management systems and different IT software.
Experience of supervising and supporting volunteers or staff.
An understanding of the support needs of volunteers working in a busy and emotionally stressful environment. / Experience of providing e-support.
Knowledge of workplace health and safety, including assessing risk.
Personal effectiveness / Ability to self-motivate and use initiative.
Excellent time management skills with the ability to manage a demanding workload and prioritise under pressure.
A good understanding of self-care, including vicarious trauma and burn out.
Circumstances / Able to work flexible hours, including out of hours meetings. / The ability to attend training and events at weekends.
Diversity / Demonstrated ability to effectively work with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.