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Identify support services and resources within the community

Level / 2
Credits / 2

PurposeThis unit standard addresses the range of support services and resources available within the community. It is designed for people commencing work in human services.

People credited with this unit standard are able to identify community services and resources by surveying community support services, with particular reference to Pakeha and Māori cultures.

Subfield / Core Generic
Domain / Self-Management
Status / Registered
Status date / 21 March 1995
Date version published / 20 March 2009
Planned review date / 31 December 2013
Entry information / Open.
Accreditation / Evaluation of documentation by NZQA and industry.
Standard setting body (SSB) / Community Support Services Industry Training Organisation Limited
Accreditation and Moderation Action Plan (AMAP) reference / 0024

This AMAP can be accessed at

Special notes

The following apply to the performance of all elements of this unit standard:

aAll activities must comply with any policies, procedures, ethical codes and standards and requirements of the organisations involved.

bAll activities must comply with any relevant cultural, legislative and/or regulatory requirements including the rights and responsibilities of the disabled as outlined in the Code of Health and Disability Services Consumers Rights 1996, and the Health and Safety in Employment Act 1992, and its subsequent amendments.

Elements and performance criteria

Element 1

Identify personal support needs.

Performance criteria

1.1Personal support needs are identified.

Rangesocial, emotional, cultural, spiritual, educational, financial, vocational, recreational, physical.

1.2Resources for meeting personal support needs are documented.

Rangeinformal through to the more formalised forms of support.

Element 2

Survey support services in the local community.

Performance criteria

2.1The main local community support services are listed.

Rangegovernment, national voluntary, local voluntary, private, tikanga Māori services.

2.2Information obtained is from a wide range of material and resources.

Rangeyellow pages, Citizen Advice Bureaus, notice boards, libraries, doctors’ rooms, information counters, whānau, runanga.

2.3Two services are selected, and a detailed account of the support service is presented giving information on name of service, location, hours of operation, stated aims, cost, access to service, target population, and services provided.

Please note

Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.

Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.

Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.

Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.

Comments on this unit standard

Please contact the Community Support Services Industry Training Organisation if you wish to suggest changes to the content of this unit standard.

 New Zealand Qualifications Authority 2018