Nicholas Smith

1780 Crestridge Lane, Eagan, MN 55122 * (262) 949-6116 *

Dear Hiring Manager,

I would like to be considered for a position at your company. I would be a great addition to your team because I have excellent communication and people skills, I am skilled in my field, and I pay close attention to detail in every aspect of my job including meeting deadlines. I am also willing to grow and learn to meet the needs of the company.

Thank you for your time and consideration. I hope to have the opportunity to discuss the opening with you in person.

Sincerely,

Nicholas Smith

Nicholas Smith

1780 Crestridge Lane, Eagan, MN 55122 * (262) 949-6116 *

Career Objective

IT Consultant/administrator with 5+ years of experience looking for the next company to share my knowledge and experience with. Possesses impeccable written and verbal communication skills as well as excellent interpersonal skills. I don’t just work in the IT industry I live and breathe it.

Core competencies

  • Detailed, organized, efficient
  • Training and Mentoring
  • LAN/WAN/NOC Administration
  • Project Management
  • Workflow Planning
  • Technical Support
  • Virtual Environments ESXI, Hyper-V, Azure
  • O365 migration and administration
  • Systems Installation, Configuration and Upgrading
  • Security Solutions
  • NOS Patches and Updates

Professional Experience

Olson Technology, Twin Cities, MN

IT Consultant, Help Desk Manager, Aug 2014 – present

  • Started as Help Desk Manager.
  • Configured, updated and maintained Ticketing system, CRM, and Managed services software/databases.
  • Updated data for Client info, configurations such as network, software, and miscellaneous in company database.
  • Migrated Olson Technology LOB applications (ConnectWise, LabTech, ESET, and Screen Connect) to new virtual server configured with higher security through SSL.
  • Assisted all helpdesk requests either by phone, email or ticketing software.
  • Schedule onsite visits needed for hardware issues and order products accordingly.
  • Trained New Helpdesk employee on day to day activities and the new Olson Technology help request standards.
  • Brought Olson Technology website up to current standards. Designed new look, and integrated Ticketing and email software.
  • Started as IT consultant, and lead tech managing a number of high priority clients with varying levels of IT needs.
  • Managed Email and server migrations for clients from planning stages to completion and maintenance/monitoring.

Imagine IT, Bloomington, MN

IT Consultant, July 2013 – Aug 2014

  • Started at helpdesk tier 1 and worked my way up to tier 2 level support.
  • Managed Technology needs for many clients in the twin cities metro area.
  • Lead tech for 31 clients many of them being well known, high priority accounts.
  • Worked on P-V server migrations
  • Exchange to office 365 migrations and setups.

Lake Lawn Resort, Delavan, WI

IT Manager, Aug 2011 – July 2013

  • Managed 100+ users including multiple remote sales users and computers.
  • Maintained virtual server environment running VMware in high availability across 3 hosts with SAN.
  • In depth experience with POS systems in multiple revenue centers (restaurant, bar, retail, spa, and golf).
  • Monitored, updated, and configured local backups with Symantec, local Exchange, Property management, and sales software (Springer Miller/Delphi/Touch).
  • Troubleshooting and setup of IP/analog phone systems and fax lines
  • Upgraded entire resort wifi including vlans to segregate corporate and guest access.

Education

Gateway Technology, Elkhorn, WI

Associates- Network specialist, 2007-2010

  • Dean’s list
  • CCNA 1,2,3,4
  • Network Administration- Microsoft/Linux/Unix
  • Advanced Databases
  • Hardware/Software Troubleshooting
  • Technical Reporting
  • Microsoft Office, SQL, Dreamweaver, windows and Linux Servers, VMware, VMware View, and Hyper-V virtual server environments.
  • Windows XP, Vista, 7, 8, 10. Linux and Mac OS. Network Troubleshooting, Setup, and programming of small to large networks.

UW Whitewater, Whitewater, WI

Pre-Business, 2005-2007

  • General education

DDHS High School, Delavan, WI

Pre-Business, 2000-2004

  • Achieved high school diploma

Additional Skills & interests

  • I also love music and have played violin including electric violin for over 15 years.
  • Along with the main stream systems I tinker with electronic programming, Arduino, raspberry pie and esp8266.
  • Last year for my birthday I built my own 3d printer. I hope to work on building a drone next.
  • Check out 2 of my personal websites which I update regularly. (Self hosted interactive BIO), (Self hosted Personal blog)

References

Available upon request