17 Sto. Cristo St. Balintawak, Quezon City

RONALD RIVADINERA FABREA

17 Sto. Cristo St. Balintawak, Quezon City

Metro Manila, Philippines

0906-555-0115/0923-716-3174

STRENGTHS:

Ø  Handled 26 franchise branches

Ø  In depth supervision of franchise stores

Ø  Direct communication with the franchisees

Ø  Hitting unit receives, invoice average and sales targets

Ø  Multi tasking capability

Ø  Excellent communication skills

Ø  Good sales background

WORKING EXPERIENCES

RAPIDE AUTO SERVICE EXPERTS (MASTER MARINER AUTO SERVICES)

2273 Pres. Quirino Avenue , Paco , Manila

Operations Consultant (May 2014 – Present)

RAPIDE AUTO SERVICE EXPERTS (GOLDENPOINT AUTO CARE INC.)

1166 Chino Roces Ave. cor. Estrella St. Makati City

Franchise Area Manager (May 2010 – May 2014)

Duties and Responsibilities

Sales and Profitability

·  Sales and Profit and Loss forecasts of each store in assigned area

·  Sales and operating income targets for stores in assigned area are achieved.

·  Present and previous store’s sales performance is taken into consideration in formulating proposed monthly/quarterly plans.

Customer Satisfaction

·  Achieving the target Customer Satisfaction Index by ensuring the quality of workmanship on all installations and services performed the first time by all the stores assigned to his area.

·  Carrying out of the Rapide Mandatory Inspection Procedure with all customers.

·  Escalated customer complaints are investigated and rectified according to policies and procedures.

·  Actual customer complaints are analyzed and consolidated for submission to Franchisee.

·  Quality, Service and Cleanliness audits of stores

·  Ensuring the thoroughness, completeness and accuracy of all vehicular inspections and estimates performed.

·  Approved store layout, interior and exterior design are maintained.

Leadership

·  Specific action plans are developed based on strategic direction of the company.

·  Monthly/quarterly activities in assigned stores are scheduled according to priority and business impact.

·  Decisions requiring approval of or consultation are made accordingly.

·  New and existing policies and procedures pertaining to store operations are communicated and implemented down the line through appropriate channels.

·  Reporting requirements from subordinates are established.

·  Feedback is given to the Franchisee on the results of marketing programs.

·  Monthly meetings with the Franchisee are attended as scheduled.

·  Area meetings with respective Store Managers are conducted.

·  Concurrent feed backing and performance review meetings are conducted with direct subordinates in a timely manner.

·  Submissions of required reports of direct subordinates are monitored.

·  Relevant market data in assigned area are collected, analyzed and relayed to Franchisees.

·  Approved local store marketing programs are relayed to Franchisee for implementation.

·  Minimum acceptable audit ratings of assigned stores are achieved. Enhancement steps are undertaken to maintain and improve rating.

·  Summary of audit reports for all audited stores are submitted to the Franchisee/General Manager.

·  Store visits are conducted to ensure efficient and effective operations of each assigned store.

·  Store visit report is submitted to General Manager after each visit.

·  Weekly, monthly, quarterly and annual sales reports of all assigned stores are collected, analyzed and consolidated for submission.

·  Other reports and updates on store operations are submitted to Franchisee/General Manager as required.

·  Repairs and maintenance of store equipment and fixtures are reviewed and submitted to the Franchisee for repair endorsement.

Human Resource Management

·  Training needs of subordinates are identified. Subordinates are recommended to attend management, behavioral and technical programs, as needed.

·  Training and coaching are done to address performance gaps of immediate subordinates.

·  Manning levels are determined per store and are implemented based on approved structure.

·  Performance of each store in assigned area is monitored for possible qualification in any approved rewards and recognition programs.

·  Recommendation and justification for employee promotion and hiring are submitted to Franchisee

·  Company rules and regulations on disciplinary actions are followed.

Store Manager (January 2006 – April 2010 )

Duties and Responsibilities

Sales and Profitability

·  Improving and achieving of store sales target via increasing the number of invoices and the average invoice together.

·  Target sales per technician are achieved.

·  Plans and implements approved local store marketing programs according to expectations.

·  Achieving the maximum store sales by ensuring the thoroughness of vehicular inspections and the completeness and accuracy of estimates by basically following the Rapide Mandatory Inspection Procedure with all customers.

·  Daily inventory counts are supervised to ensure that inventory levels are maintained at established minimum levels.

·  Deliveries are received and checked for completeness and quality.

Customer Satisfaction

·  Achieving the target Customer Satisfaction Index by ensuring the quality of workmanship on all installations and services performed the first time.

·  Carrying out of the Rapide Mandatory Inspection Procedure with all customers.

·  Ensuring the thoroughness, completeness and accuracy of all vehicular inspections and estimates performed.

·  Inflow and outflow of customers are monitored and adjustments in service and personnel assignments are made if necessary.

·  Regular customers are monitored. Usual requests are relayed to technicians.

·  Cleaning of counter, customer lounge, comfort rooms and store exteriors are supervised to ensure that housekeeping standards are maintained.

Leadership

·  Ensuring store’s safety and well-being of his store personnel by training them the safety performance procedures of their jobs.

·  Maintaining effective housekeeping to observe safety hazards.

·  Distribution of work of subordinates is implemented and supervised according to defined responsibility, authority and accountability.

·  Daily briefings are done before store opening to clarify expectations for the day and resolved issues of the previous day.

·  Safeguarding the store assets and equipment which is issued under his custody.

Human Resource Management

·  Promoting optimum development and utilization of the company’s human resources by effectively complying with either published or customary policy.

·  Providing training and coaching to fellow Store Managers under his supervision to help them increase their sales productivity and profitability.

·  Does evaluations and recommendations of all store personnel performance in terms of increased number of invoices.

·  Total approved manpower for the store is not exceeded.

·  Specific assignment and shift schedules of store personnel are rotated as necessary and as operation requirements would permit.

EDUCATION

1991-1997 Southern Luzon State University, Lucban, Quezon B.A. in History

PERSONAL QUALIFICATIONS

Ø  Available upon request

REFERENCES

Mr. Ryan M. Co Managing Director

Rapide Auto Service Experts (Master Mariner Auto Services)

2273 Pres. Quirino Avenue , Paco , Manila

0925-803-5038

Mr.Ericson P. Enriquez General Manager

Motech Franchising Corporation

Congressional Avenue, Quezon City

0917-544-3719

Mr..Raymond Pua President/CEO

Multi-Motors Corporation

Banawe Avenue ,Quezon City

0917-806-8163