Natchon (Julie) Petchor

169/1 Moo 11 T.Thawangtan, A.Saraphi, Chiang Mai 50140 Thailand

Telephone #66 53 811-217

Mobile # 66 81 860-1885

E-mail:

OBJECTIVE: To obtain a challenging position in the hospitalityand other industry utilizing my prior education and experience.

EXPERIENCE: Shangri-La Hotel Chiang Mai (August 2008 – November 2008)

Lounge & Bar Guest Service Manager

  • Assisting the Director of Food & Beverage in achieving new hotel lounge & bar opening
  • Planning and implementing sales and customer services program to maximize earn income and customer satisfaction
  • Supervising and coordinate activities of lounge & bar staff to ensure that patrons receive

prompt and courteous service

  • Preparing annual budget, financial and operations reports
  • Coordinating the promotion of productions and services with overall marketing activities
  • Providing support for special events
  • Performing relate work as request

Tamarind Village, Chiang Mai, Thailand (September 2007 – August 2008)

Guest Services Manager

  • Assisting the general manager in achieving maximum profitability for the hotel
  • Planning and implementing sales and customer services program to maximize earn income and customer satisfaction
  • Supervising front desk and spa staff
  • Preparing annual budget, financial and operations reports
  • Coordinating the promotion of productions and services with overall marketing activities
  • Providing support for special events
  • Performing relate work as request

Heiwa Shogundo Japanese Restaurant, Asheville, NC (November 2005 –May 2006)

Assistant to Restaurant Manager

  • Supervising and coordinate activities of dining room staff to ensure that patrons receive

prompt and courteous service

  • Helping with cooking, clearing tables, and other task when the restaurant become extremely

busy

  • Hiring, training, and supervising food and beverage service staff
  • Ensuring customers are satisfied with their dining experience
  • Arranging for the routine maintenance

Shangri-la Cafe, Asheville, NC (May 2004 - October 2005)

Customer Service/Server

  • Serving food and beverage to the daytime business person and tourist
  • Using computer ordering and payment system
  • Taking reservations, answer phones and perform cashiering and check-out duties

Bangkok Garden Thai Restaurant, Hackensack, NJ (November 1999 - February 2004)

Bartender

  • Serving drink, wine and champagne to patrons
  • Collecting money for drinks served
  • Ordering liquors and supplies
  • Cleaning glasses, utensils, and bar equipment
  • Asking customers who become loud and obnoxious to leave, or physically remove them
  • Balancing cash receipts
  • Checking identification of customers in order to verify age requirements for purchase

of alcohol

  • Creating drink recipes

Four Seasons Resort Chiang Mai, Thailand (February 1996 - October 1999)

Administrative & Accounting Assistant

Assisting to the Financial Controller

Assisting broad range of day-to-day administration in Accounting Dept.

Responsible in accounts payable functions and other related expenses

Preparing monthly account analysis (detailing & verifying the G/L)

Four Seasons Hotel Bangkok, Thailand (October 1994 - January 1996)

Reservation Officer

Responsibilities included accommodation reservation functions

Arranged FIT, Group Travel & Convention reservations

Dusit Thani Hotel, Bangkok, Thailand (May 1994 - September 1994)

Front Cashier

Front Office cashiering functions

Summarizingend of day cash receipts & reports

Expedited credit card charge slips

The Holiday Inn, Waterbury, CT (October 1992 - May 1994)

Front Office Trainee

Training in front office & operations

Novotel Hotel, New York, NY (August 1992 - May 1994)

Housekeeping Trainee

Training in Housekeeping Department

EDUCATION:Thai Spa Management Training Module, Institute for Small and Medium Enterprises Development, Thailand 2007

Training Course in Regional Thai Cuisine Cooking, Department of Skill Development,

Ministry of Labor, Thailand 2006

Certificate in Bartending, American Bartender School, New York 2002

Associate Degree in Hotel Management, Mattatuck Comm. College, CT. 1993

Certificate in English as a Second Language, The New School, NY 1990

Bachelor Degree in Social Studies, SuanDusit Teacher College, Thailand 1989

Certificate in English Proficiency, American Univ. Alumni Ctr., Thailand 1988

SKILLS: English speaking, IBM PC’s Literate, Microsoft Word, Excel and multi-tasking, Fidelio

REFERENCES: Available upon request