National Certificate in Tourism (Business Practice) (Level 4) with an optional strand in Operational Management
Level / 4Credits / 51
This qualification has been reviewed. The last date to meet the requirements is 31 December 2017.
Transition Arrangements
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process / Version / Date / Last Date for AssessmentRegistration / 1 / October 2010 / December 2017
Review / 2 / February 2014 / December 2017
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone0800 863 693
Fax04 817 5399
Website
National Certificate in Tourism (Business Practice) (Level 4) with an optional strand in Operational Management
Level / 4Credits / 51
Purpose
The National Certificate in Tourism (Business Practice) (Level4) with an optional strand in Operational Management [Ref:1595] recognises the skills and knowledge required of a person employed in a senior operational position in the tourism sector. The optional strand enables additional recognition to be given to the skills, knowledge and experience gained by those actually working in the tourism sector.
This qualification is designed to be achievable in both pre-employment and workplace environments, however the optional strand can only be achieved in an actual tourism workplace.
People awarded this qualification are likely to be responsible for providing services to visitors, and leading or supervising employees, resources, and/or business operations in the tourism sector.
The core compulsory standards in this qualification provide candidates with a sound understanding of the significance of the tourism industry to New Zealand and the principles and practice of ecological tourism management, and knowledge of employment rights and responsibilities under law in a tourism workplace. Candidates are also able to give and respond to feedback on performance, apply problem solving techniques and are able to discuss the social implications of information technology.
The core elective allows candidates to choose from standards relating to business practice, communication skills, Māori business and management, and contract legislation and common law principlesin the tourism industry.
The optional strand builds on the qualification and recognises the specific operational management skills of people working, or intending to work, in a senior operational position in a tourism workplace, including delivering workplace training, legislative compliance, and business development.
This qualification may follow on from the National Certificate in Tourism (Core Skills) (Level3) [Ref:0876], and may lead on to the National Diploma in Tourism (Management) (Level5) [Ref:0473].
CreditRange
Core Compulsory
/Core Elective
Level 3 / 11 / -Level 4 or above credits / 13 / 27
Minimum totals / 24 / 27
Total / 51
Operational Management Optional Strand
Compulsory / ElectiveLevel 4 or above credits / 29 / 4
Minimum totals / 29 / 4
Qualification total with strand / 84
Requirements for Award of Qualification
Award of NZQF National QualificationsCredit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications Authority (NZQA) website:
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
Core Compulsory standards
Core Elective – A minimum of 27 credits as specified
The following strands are optional
Operational Management Optional Strand
Detailed Requirements
Core Compulsory
The following standards are required
Computing and Information Technology > Computing > Generic Computing
ID / Title / Level / Credit5968 / Discuss the social implications of information technology / 3 / 3
Humanities > Communication Skills > Interpersonal Communications
ID / Title / Level / Credit9696 / Apply problem-solving techniques / 4 / 4
9705 / Give and respond to feedback on performance / 3 / 3
Service Sector > Tourism > Visitor Services
ID / Title / Level / Credit9807 / Demonstrate knowledge of the significance of the tourism industry to New Zealand / 4 / 6
12410 / Demonstrate knowledge of the principles and practice of ecological tourism management / 4 / 3
23768 / Describe the legal rights and responsibilities of employees and employers in a tourism workplace / 3 / 5
Core Elective
A minimum of 27 credits at Level 4 or above
Business > Business Operations and Development > Employment Relations
ID / Title / Level / Credit19796 / Demonstrate knowledge of employment law / 4 / 6
Business > Business Operations and Development > Human Resource Management
ID / Title / Level / Credit25685 / Demonstrate knowledge of performance management systems in human resource management practice / 4 / 4
Business > Business Operations and Development > People Development and Coordination
ID / Title / Level / Credit1987 / Develop strategies to establish and maintain positive workplace relationships / 4 / 5
18337 / Plan, organise, and evaluate training and development activities for a workplace team / 4 / 5
Business > Business Operations and Development > Systems and Resources Management
ID / Title / Level / Credit1988 / Supervise workplace operations / 4 / 6
1992 / Control and evaluate small business operations / 4 / 5
16342 / Identify key workplace organisational principles / 4 / 4
16614 / Apply time management concepts and methods in business situations / 4 / 3
18664 / Apply sustainable environmental management practices as a workplace supervisor / 4 / 6
19030 / Demonstrate knowledge of tendering, negotiating, and managing a contract in a business operation / 4 / 5
23400 / Demonstrate and apply knowledge of change management in a business operation / 4 / 5
Education > Generic Education and Training > Assessment of Learning
ID / Title / Level / Credit4098 / Use standards to assess candidate performance / 4 / 6
Humanities > Communication Skills > Interpersonal Communications
ID / Title / Level / Credit1297 / Interview in a formal situation / 4 / 5
9704 / Manage interpersonal conflict / 4 / 6
Humanities > Communication Skills > Writing
ID / Title / Level / Credit9701 / Write a proposal / 4 / 3
12336 / Write a user guide or technical text / 4 / 4
16612 / Use effective business writing skills in a business organisation / 4 / 4
19629 / Present a reasoned argument in a report / 4 / 4
Service Sector > Tourism > Visitor Services
ID / Title / Level / Credit20490 / Outline and apply contract legislation and common law principles to the tourism industry / 4 / 6
Field / Subfield / Domain
Māori / Māori Business and Management / Any
Operational Management Optional Strand
Meet the requirements of all of the following sets
Operational Management Compulsory
Operational Management Elective
Operational Management Compulsory
The following standards are required
Education > Adult Education and Training > Delivery of Adult Education and Training
ID / Title / Level / Credit7108 / Deliver on-job training for adult trainees / 4 / 8
Service Sector > Tourism > Visitor Services
ID / Title / Level / Credit26426 / Perform an internal legislative compliance audit of a tourism workplace / 4 / 6
26427 / Analyse and respond to feedback received in a tourism workplace / 4 / 4
26428 / Develop a policy, procedure, or system for a tourism workplace / 4 / 5
26429 / Develop a proposal to collaborate with local business operators to enhance a visitor's experience or extend their stay / 4 / 6
Operational Management Elective
A minimum of 1 standard
Business > Business Operations and Development > Systems and Resources Management
ID / Title / Level / Credit15189 / Implement a health and safety plan for a workplace / 4 / 4
Service Sector > Tourism > Visitor Services
ID / Title / Level / Credit18365 / Manage health and safety in a tourism workplace / 4 / 4
Certification
This certificate will display the logos of NZQA, ServiceIQ and the organisation that has been granted consent to assess against standards that meet the requirements of the qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory of Assessment Standards (DAS) and the New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification / NZSCEDCode / Description / Code / Description
174 / Service Sector > Tourism / 080701 / Management and Commerce > Tourism > Tourism Studies
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068 / New Zealand Qualifications Authority 2018