First M. Last

1234 Main Street, Hire, IN 47623

123-555-1234 •

SUMMARY OF QUALIFICATIONS

Information Technology (IT) Professional offering over 10 years of exceptional technical acumen and proven ability to manage and maintain high-availability systems. Experienced team leader, adept at supervising and training diverse IT/Information Systems (IS) staff on all aspects of installation, configuration, troubleshooting, and support. Ensure robust security to patch vulnerabilities and protect against unauthorized access, external and internal threats, and malware. Areas of expertise:

  • HW/SW Installation & Configuration
  • Information Security Practices
  • System Migrations & Upgrades
  • Team Leadership & Training/Mentoring
/
  • Troubleshooting & Root Cause Analysis
  • System/Equipment Integration
  • Email & Network Account Management
  • End-user Support & Communication

EDUCATION

Master of Science (MS) in Information Technology Management (2015)

University of Florida, Orlando, FL

  • Dean’s List GPA 3.8

Bachelor of Science (BS) in Computer Information Systems (2012)

University of Florida, Orlando, FL

PROFESSIONAL EXPERIENCE

Information Services Technician Dec 2014 – Present

United States Army, Fort Hood, TX/(Deployed Bagram Airfield, Afghanistan)

Supervise automation support specialists and maintain 145 mission-critical systems with 50+ users. Serve as Information Management Officer, Knowledge Management Representative, and Security Manager. Perform QA/QC on sustainment planning, policies, and procedures for seven geographically dispersed teams comprised of 52K individuals.

  • Selected ahead of peers as Plans and Operations Manager; oversaw automation and information systems management, logistics planning, facilities closure, and sustainment operations in volatile environment.
  • Directed planning and execution for integration of 5 new groups and 126 team members for a seamless transition process.
  • Assisted with development and deployment of current common server and command & control system consisting of 10K end users.
  • Awarded Bronze Star for exceptional technical acumen, problem solving skills, and leadership abilities while deployed.

Information Services Technician Mar 2010 – Nov 2014

United States Army Fort Hood, TX

  • Managed key projects to include designing and implementing SharePoint Portal; migrated 550 email accounts to enterprise email system; installed VTC System; received and imaged 150 laptops/monitors valued over $45K.
  • Facilitated deployment and reintegration activities; maintained classified and unclassified systems, user account access, and information security; supported dispersed enterprise systems with 9K users.
  • Designated Information Assurance Security Officer; implemented and enforced information security policies and best practices to protect against threats and data loss.
  • Installed, administered, maintained, troubleshot, and supported high-availability systems, server stacks, LAN, VTC, and peripherals.
  • Partnered with Network Enterprise Center; secured approval, procured equipment, and established SIPR Café; resulted in increased communication with global teams.

Information Systems Supervisor Nov 2007 – Mar 2010

United States Army, Fort Bragg, NC/ (Deployed Bagram Airfield, Afghanistan)

Led a 20 person IS Team; supportedmaintenance on systems hardware/software valued at over $1.5M; provided training and facilitated professional development. Troubleshot, diagnosed, and resolved issues. Baselined equipment prior to deployment and reset terminals upon return. Maintained technical documentation.

  • Handled wiring at five locations for implementation of logistics software; connected 200+ workstations and data servers.
  • Ensured uninterrupted connectivity and maintenance for 150+ users at 3 locations in Afghanistan.
  • Expertly upgraded and reconfigured radios, encryptions, and satellite terminals valued over $3M.
  • Achieved a 98% operational readiness rate for 50 secure and non-secure data systems.

Team Leader Apr 2005 – Oct 2007

United States Army, Fort Hood, TX

Oversaw installation, operation, and maintenance of vital network nodes and equipment worth $3M. Mentored and trained 15 junior team members.

  • Demonstrated excellent analytical and leadership skills; met high expectations and continuously maintained network operability for 6K end users.

TECHNICAL PROFICIENCIES

Certifications/Training

Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS Windows 10 Configuration), ITIL v3 Foundation, CompTIA Security+, CompTIA A+, CompTIA Network+, McAfee Host Based Security System (HBSS), Cisco Routing & Call Manager Training, CISSP Training, Microsoft Exchange Server Training

Platforms

Windows, SIPRNET, NIPRNET, CENTRIX

Software/Tools

Word, Excel, PowerPoint, Outlook, Exchange Server, SharePoint, Active Directory, SCCM, WSUS, Retina, LAN, VTC, VoIP, Python, R, Linux