OLIVER P. CHUA

1213 Villaruel St. Abad Santos, Tondo Manila

 0928-6002222 E-mail:

ObjectiveTo be part of dynamic, creative and energetic team where I can acquire a more

Challenging position for a new learningexperience that will develop my professional

Skills. And tobe exposed to other setting wherein I can share my

Qualifications and valuable experiences in providing quality customer service.

Work Experience

Nov. 25, 2008 – Feb. 5, 2009 Shangri-La Boracay Philippines

Service Manager – Assist. Banquets Mgr. – F&B Division

  • Part of the Pre –opening team for the resort
  • Directly reporting to the Banquet Manager, F&B Manager / F&B Director
  • Help implementing International Standard Operating Procedure, Policy & Procedure, Food and Service Quality Standards
  • Prepared Training plans for Outlet Description, Service sequence, Beverage, Wines, Cigar, Basic Food Safety, Proper Handling of Equipments and familiarization, Kind of Function Set up, Kinds of Service
  • Conducting Training and Knowledge Skills both actual & AV Presentation
  • Conduct departmental training AV presentation for Service Leader & Associate
  • Do some critical analysis for every function room
  • Do banquet operation manual and banquet forms
  • Organized Heos for equipments and monitor on hand and upcoming equipment
  • Direct Coordination Events for function room mock up set up & capacity
  • Conducting punch list every two weeks for each function room
  • Prepare wish list for every theme of the function
  • Proposed different type of themes needed for the function
  • Works mainly in the organization of F&B administrative function and operation
  • Takes part in all F&B promotions and special events / projects
  • Support Departmental projects (FSMS / HACCPCheck EAM)
  • Do Theme Simulations for the preparation of Opening
  • Attends F&B meeting, events coordination meeting and departmental meeting.

Nov. 3 - 23, 2008 Makati Shangri-La Philippines

Service Manager (Cross Exposure) – F&B Division

  • Cross training in every food & beverage outlets of the hotel such as:
  • Banquet, all day dinning, in room dinning & Chinese restaurant
  • Directly reporting to the Training Manager and F&B Manager of Makati Shangri-La
  • Adopting all F&B Standard Operating Procedure, Quality Standards for Food & Service, Policies and Procedure and Service
  • Prepares all necessary report & development report
  • Coordinates all Banquet and Outlet functions
  • Attends meeting and other business engagement

March 28, 2008 – May 15, 2008 Tamayos Ozeano Restaurant

Restaurant Manager– F&B ManilaOceanPark

  • Directly reporting to the Executive vice president
  • Supervise 300 seating capacity & 6 captain waiters.
  • Performs all restaurantadministrative functions and reports
  • Handles basic office maintenance and organization
  • Coordinate with the executive chef for the daily buffet menu & events
  • Assist. Events in executing set up if there is function
  • Do some proposal and operation manual & policy
  • Scheduling of staff

May 1, 2007 – August 14, 2007 Grand Riviera Hotel

Food & Beverage Manager – F&B Division Lucena city

  • Directly reporting to the Hotel Manager
  • Pre opening team of the hotel
  • conceptualized and setting up the list of materials and Final budget for food and beverage operating equipments.
  • Planning Menu for Specialty International Restaurant, Lounge and Lobby Bar, Coffee shop (Western and Filipino Restaurant), out door Café, Grand hall Convention, Garden Reception and three conference center, and room service for 62 rooms.
  • I also prepare training plan for F&B staff, flow chart and man power requirements needed and general forms use for Hotel food and beverage.

Oct. 5, 2005- Dec 23, 2006 Seacoast Hotel & Restaurant

Assistant Resident Manager – Hotel Operation

  • Directly reporting to the Hotel Manager
  • Proposed business plan and company policies for the hotel, development report, organizational structure, Fact sheet, standardized the daily operation of the hotel and monitor if
  • Set and proposed hotel rates structure, Training plan and continues training for staff, set packages for Banquets and promotional for the F&B, Recreational area and hotel rooms.
  • Set other income like business center, Sales and marketing strategy, inventory control for hotel fixed assets, update hotel staffing summary, Recruit and hiring staff.

April 2004- Dec. 2004 Hey Jude Resort Boracay

Food & Beverage Manager – F&B

  • Directly reporting to the proprietor
  • Re organized policies and system for the f&b department which is menu planning for ala carte and menu catering packages cocktail and wine list
  • Inventory control, organized proper storage for wet and dry and suppliers
  • ., administrative hotel forms, training for staff standard service and kitchen staff to do the costing. And hired staff from manila bulletin and Bring to Boracay.

June 5, 2001-Feb 25, 2002 Batangas Country Club

Food & Beverage Supervisor – F&B Division

  • Supervising over all operation both banquet hall and coffee shop
  • maintain monthly average sales target, conduct good training for staff
  • Up grade food and beverage, handling over all costing, paper works, inventory management, marketing, promotion and administrative work.

EducationDecember 1997StamfordCollegeSabah

Hotel & Catering Management

College Graduate

March 1992 Saint Mary’s Academy

High School Graduate

March 1988 ManilaCathedralSchool

GradSchool Graduate

Graduated with Honors

TrainingsAttended pre-opening seminars & training in Shangri-La Boracay Resort

And Spa in connection with the

Following:

  • Training Skills – SLI Knowledge & Skills training ( trained the trainer )

November 24 to 28, 2008

  • Shangri-La Food Safety Management ( food safety & haccp )

December 1, 2008

  • Johnson Diversy – ( type of chemical, food safety & breakages control)

December 5, 2008

  • Beverage, wine & cigar, Food Safety and Butler training

Dec. 8-10, 2008

  • Check EAM – Inventory System

January 8, 2009

  • Check EAM – Recipe Costing

January 12, 2009

  • Table Management System
  • Events Management training ( Beo, Gis, we commit & Signature events )

Interests / SkillsDriving,Computer literate

Personal DataAge: 33 years old

Date of Birth: March 4, 1975

Civil Status: Single

Citizenship: Filipino

Languages spoken: English, Tagalog, Bahasa Malayu and tausug

Cell phone No.: 0928-6002222

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Character

ReferenceRandal Linhart Teddy Villanueva Boyet Albacea

F&B Director HR Director Food & Beverage Director

Shangri-La boracay Shangri-La Boracay Makati Shangri-La

Tel. 36- 2885088 Tel. 36- 2885088 Tel. 813-8888

Bebeth Quiambao Andrew James Olivar Pamela Sanchez

Vice president General Manager HR Manager

Tamayos/Ozeano Manila Hotel Grand Riviera Hotel

Tel. 7411741 / 0918-4599316