11F - Student Complaints Policy and Procedures

APPENDIX 2 – Complaints Form

Notes for completion

  1. This form is to be completed to request consideration of your Complaint at the Central ReviewStage of Bournemouth University’sStudent Complaints Policy and Procedure.
  2. The deadline for submitting aComplaint for Central Review is 10 working days after the date of the final response form the Local Stage. Complaints received after the deadline will not normally be considered.
  3. Advice on completion of the form can be obtained from SUBU Advice(email or phone + (0) 1202 965779) or askBU (email or phone + (0) 1202 969696).
  4. The University reserves the right to reject any complaint at the Central Review Stage if it clearly does not fall within the scope of the Student ComplaintsPolicy and Procedure.
  1. Forms can be submitted by e-mail to or by post to:

Academic Quality , Bournemouth University, M101, Melbury House, 1-3 Oxford Road, Bournemouth, Dorset BH88ES

  1. Where Complaints involve a Third Party, please refer to 11L – Third Party Involvement: Procedure for further details.
  1. Forms will be acknowledged (to the Complainant’s postal or email address indicated on the form) within 5 working days of receipt.
  2. If this document is not in an accessible format to you, please email contact askBU and we will endeavour to supply the information in a more suitable format.

COMPLETE IN BLOCK CAPITALS OR TYPE.

  1. Personal Details

Full Name: ______Student ID No: ______

Programme and Year of Study:______

(E.g. BA (Hons) Business Studies 1st year)

(NB in the case of a Group Complaint, please attach a list of Complainants on a separate sheet of paper)

Address for correspondence in connection with the Complaint

______

______

______

Postcode: ______

Telephone number: ______

2.Complaint Details

2.1Outline of Complaint, including dates of actions (please use additional sheets if necessary):

2.2Please explain here what steps you have taken, together with dates, to resolve your Complaint locally (include any discussions you may have had with Programme Leaders, SUBU Advice staff etc). Please attach copy of the Local Stage response.

2.3Please explain why you are unsatisfied with the response you have received from the Faculty/Partner or Support Service:

As part of the investigation of your Complaint, any member of staff mentioned will be made aware of the Complaint, as will the Executive Dean of the Faculty or Head of Professional Service involved.

2.4Please indicate, without prejudice, what outcome or further action you are requesting:

2.5If you have written a formal letter of Complaint to anyone else in the University please indicate names and/or let us know whether you intend to copy this to anyone else.

3.Declaration

I declare that the information given in this form is to the best of my knowledge true, and that I would be willing to answer further questions relating to it if necessary.

Signed: ______Date:______

1 11F - Student Complaints: Policy and Procedures. APPENDIX 2 – Complaints Form