1. Oneofthemainfunctionsof thelegalprocedureis to
A. establishlaws.C. resolvedisputes.
B. enactlegislation.D. dissolvebusinesses.
2. Jakewantedtorunhisownbusinessbutwasunsurethathehadadequatebusinessskillstobe successful.Whichtypeof businesswouldgiveJakethehelpheneeds?
A. Business-formatfranchiseC. Privatecorporation
B. SoleproprietorshipD. Producttrade-namefranchise
3. Becausetheregulationsof variousjurisdictionsdiffer,tour-busdriversmustbeawareof andfollow specific laws.
A. trafficC. shipping
B. airspaceD. property
4. Whatactionwouldyourecommendahotelrestaurant'smanagertakewhenthefollowingsituation occurred?
Themanagerphoneda restaurantsupplyhouseto ordernewtablelinensandwastoldthatshewould alsoneedtobuyacaseofwineandtwo-dozenwineglassestogetthetablelinens.Themanagerdidnot wantthewineortheglasses.
A. Reporttherestaurantsupplyhouseforantitrustviolations
B. Buythelinensandtheadd-onsfrom therestaurantsupplyhouse
C. Reporttherestaurantsupplyhouseforfraud
D. Visittherestaurantsupplyhouseto verifythequalityof the wineandtheglasses
5. Inrelationtochannelmanagement,whichofthefollowingactionsshouldthemanufacturertaketo effectivelyintroducea newproducttothemarketplace:
A. Establishethicspolicies
B. Useappropriatepromotionaltechniquestoinformchannelmembers
C. Improvecommunicationwithdistributorsorwholesalers
D. Applyfora lineofcredit
6. Asanaudiencemember,whichof thefollowingshouldyoudo toencourageaspeakerduringanoral presentation?
A. Smile.
B. Refrainfrom askingquestions.
C. Keepastraightfacetocommunicatethatyou areserious.
D. Quietlydiscussthespeechwiththepersonsittingnexttoyou.
7. WhenDawnansweredthefrontdesktelephoneatherproperty,a femalecallerwhosoundedveryupset said,"Mydaughter,SusanSmith,is stayingatyourhotel,andIneedtoreachher immediatelybecause ofafamilyemergency.Wouldyoupleasegivemeherroomnumber?"Dawnquicklyanswered,"Ms. Smithis in room224.I'llconnectyou."WhatdidDawndowrong?
A. Shetoldthecallerthatshewouldtransferthecallquickly. B. Shedidn'tforwardthecallertotheguest'svoicemail.
C. Shegaveoutaguest'sroomnumber.
D. Shedidn'tanswerthecallerwithenoughcourtesy.
8. Itis mostappropriatetoformatasectionofadocumentwithanumberedlist,whenyouare
A. includinga testimonialinapromotionalpiece.B. identifyingthesequentialstepsofaprocess.C. usingchartstosummarizeinformation.
D. providingadetailedexampletoclarifyaconcept.
9. Whendevelopingpersuasivebusinessletters,itis mostimportantforthe writerstothinkaboutthe readers'
A. possibleobjections.C. decision-makingstyles. B. personalimages. D. nonverbalcues.
10. Whenamemorandumformatis usedforashortreport,itdoesnotrequirea(n) A. specificdate.C. identifiedsubject.
B. businessliketone.D. handwrittensignature.
11. Whatdoemployeeswithinaretailbusinessoftenuseasameansofcommunicatinginformallywitheach other?
A. GrapevineC. Internet
B. MemorandumD. Newsletter
12. Whatdoemployeesoftenobtainbysolvingcustomers'problemsquicklyandsatisfactorily?
A. IndividualpriorityC. Personalservice
B. RepeatbusinessD. Pleasantexperience
13. Eva worksatahotelregistrationdesk.Whenacustomerwascheckingintonight,Evaremindedhimthat checkouttimewouldbe11:00a.m."No,it'snot!"heexclaimed."It'salwaysat11:30!"Eva'scustomeris a(n) customer.
A. impatientC. argumentative
B. suspiciousD. leave-me-alone
14. Whatcanacruiseshipprovideitscustomerstoimproveitsserviceimageandgiveitselfacompetitive advantage?
A. PersonalizedactivityschedulesC. Standardproducts
B. RoomserviceD. Open-doorpolicy
15. Whateconomicactivityis necessaryforconsumptiontooccur?
A. ProductionC. Financing
B. OpportunityD. Management
16. Whatdoconsumers,producers,andresourceownersneedtohaveinordertomakeeconomic decisions?
A. EconomicincentivesC. Rationingskills
B. InformationaboutpricesD. Limitedliability
17. Apersonwholocatesworkersforabusinessandmonitorstheir work effortis performingwhichbasic businessactivity?
A. FinancialanalysisC. Marketing
B. HumanresourcesmanagementD. Operationsmanagement
18. Whenemployeesareworkingfasterorbetter,theyare increasingtheir
A. efficiency.C. benefits. B. wages.D. value.
19. Whichof thefollowingwork situationswouldbestdemonstrateajobwithhighdepthandhighscope: A. Themanagerevaluatesemployeeperformanceaccordingtotheowner'sstandard.
B. Themanagerof arestaurantselectsthemonthlymenuanddesignsa newspaperadvertisement. C. Amanageris responsiblefordevelopingthemonthlywork scheduleforemployees.
D. Themanagersignstheemployeetimecardsattheendof eachworkweek.
20. Kyleis partofagroupof employeeswhoareclosefriendsandliketospendtheirlunchhourstogether, eatingorplayingcards.Thisgroupis considereda(n)
A. organizationalculture.C. religiouscommittee. B. subculture.D. collective.
21. An importantpersonalitytraitinhospitalityandtourismis leadership,whichis demonstratedby individualswhenthey
A. analyzeemployeeproductivity.C. planandorganizetheirwork. B. feel whatothersarefeeling. D. guidetheactionsofothers.
22. Interestandenthusiasmareveryimportantpartsofa(n)
A. businesscycle. / C. / orderlyenvironment.B. positiveattitude. / D. / partnershipagreement.
23. Agoodindicationthatyoumaybemakinganunethicalchoiceisifyou
A. maintainconfidentialinformation.C. makeexcusestojustifyyourbehavior. B. attempttobeobjective. D. disagreewiththerules.
24. Inbusiness,economicdownturnsandtechnologicalchangesarelikelytocausebusinessesto
A. makechangesoftheirown.C. expandtheiroperations. B. hireunskilledworkers. D. resistbeneficialchanges.
25. Patwaslisteningtothetraininglecture,buttherewasa partofthelecturethathedidnotunderstand.Pat askedtheteachertoclarifythatpoint. Patis practicingwhichkindofbehavior?
A. AvoidanceC. Verbal,assertive
B. OffensiveD. Nonverbal,assertive
26. Peoplewhovalueandappreciatethedifferencesinothersusually
A. avoideachother.C. workwelltogether.
B. argueaboutpolitics.D. liveinthesamearea.
27. Ineveryworkenvironment,employeesneedto relyon oneanotherforvariousreasons.Thismeansthat theseworkersare
A. interdependent.C. interrelated. B. independent.D. dependable.
28. AfterMrs.Greenprovidedthecashierwith$2.50incashandcoins,sheleftthegrocerystorewitha gallonofmilk.Inthissituation,moneyis beingusedasa
A. barteringmechanism.C. negotiatingtool.
B. storeofwealth.D. mediumofexchange.
29. Whichof thefollowingis a typeofcreditcardthatcanbeusedtomakepurchasesfrom avarietyof participatingbusinesses:
A. HotelC. Bank
B. RetailstoreD. Petroleum
30. Individualscanverifytheaccuracyoftheircredithistoriesbyreviewinga thatis obtained from a .
A. creditcertificate,creditunionC. lendingstatement,taxagency
B. bankstatement,financialinstitutionD. creditreport,creditbureau
31. Whichof thefollowingis apossibleconsequenceof havingone'sidentitystolen: A. Needfornewidentity C. Unemployment
B. DamagetocredithistoryD. Homelessness
32. Whichof thefollowingis awaythatbusinessesoftenusetheinformationprovidedbytheaccounting department:
A. Topreparework ordersC. Toorganizeinventory
B. TohireadditionalstaffD. Tomonitorprocedures
33. Whichof thefollowingis oneof themaincomponentsofanincomestatement: A. LiabilitiesC. Taxes
B. AssetsD. Revenue
34. Whichof thefollowingis acharacteristicofgroupthinkthatmayhinderethicaldecisionmakinginrelation tofinancialissues:
A. IndependenceC. Censorship
B. ObjectivityD. Empathy
35. An importantfunctionof humanresourcesmanagementinbusinessis
A. employeerecruitment.C. domaindevelopment. B. capitalinvestment. D. socialmedia.
36. Analyzingrelevantmarketinginformationcanhelpatourcompanymakefavorablebusinessdecisions, whichmayprovidethetourcompanywith
A. guaranteedrecognition.C. a balanceoftrade.
B. qualityassurance.D. acompetitiveadvantage.
37. TheMajesticResortandConferenceCentersentanonlinesurveytoformergueststoobtainfeedback abouttheirsatisfactionlevels withthefacilityand itsservices.Whattypeof informationdidtheresort collect?
A. SecondaryC. Preparatory
B. SupportiveD. Primary
38. Whichof thefollowingis an exampleof aregulatoryissuethatmayimpactthehospitalityandtourism industry:
A. NaturaldisasterC. Unemploymentrate
B. TaxchangeD. Terrorismalert
39. Determinethepercentageof internationalvisitorsforatouristdestination'speakseasonifthetotal marketis 750,500,andthenumberofdomestictouristswhovisitthedestinationduringpeakseasonis
562,875.
A. 30%C. 20% B. 25%D. 15%
40. Aresortis conductingtelephoneinterviewswithformergueststodeterminehowit canimproveits services.Howcantheresortminimizeinterviewerbiasandproceduralerrorsduringtheinterview process?
A. Ask onlyclose-endedquestions
B. Providetheinterviewerswithtraining
C. Allowinterviewerstodeveloptheirownsetsofquestions
D. Limitthelengthoftheinterviewtofiveminutes
41. Whichof thefollowingis researchinformationthatmightbe includedinawrittenreportthatwillhelp businessmanagersmakedecisions:
A. ProductannouncementsC. Brandnames
B. SurveyresultsD. Committeenotes
42. Whatshouldyoutalk aboutfirst whenpresentingresearchfindingsorally?
A. Descriptionofparticipantsandhowtheywere selected
B. Overviewofothers'work ontheresearchtopic
C. Problem/issuebeingaddressed
D. Graphsdepictingmainfindings
43. Byinvolvingcustomersonapersonallevelandcreatingafeelingof ownership,businessemployees oftenareabletomotivatecustomersto
A. participateina demonstration.C. handlea product. B. decidetobuy.D. payahigherprice.
44. Whichof thefollowingis acharacteristicoftravelandtourismmarketing: A. PreciseC. Variable
B. ControllableD. Standard
45. Apurposeof keepinga hotel'sguest-historyrecordsup-to-dateis to
A. controlexpenses.C. identifya targetmarket. B. reduceadvertisingneeds. D. improvehousekeeping.
46. Whichof thefollowingis a truestatementaboutamanagementinformationsystem(MIS): A. Itincludespeople,processes,andpractices.
B. Itis thesamethingasaninformationmanagementprogram.
C. It doesnotassistwitha business'sinformationmanagementprogram.
D. Itmaybeonepartof abusiness'soverallinformationmanagementprogram.
47. Whenabusinessusescomputertechnologytomanageitsmoneyandmoveitamongdifferentaccounts, it is takingadvantageof
A. electronicdatainterchange.C. expertsystems.
B. hardware.D. electronictransferof funds.
48. Whichof thefollowingtypesofsoftwareprogramswouldanemployeeusetoprepareaformletter informingthecompany'sclientsofachangeinproductpricing:
A. WordprocessingC. Presentation
B. SpreadsheetD. Database
49. Abenefittoa businessthatusescollaborativecomputersoftwareis thatit enablestheemployeesto
A. searchtheWeb.C. preparewrittenreports.
B. shareinformationquickly.D. developkeyboardingskills.
50. Whileconductinganenvironmentalscan,aconventionbureauobtainedinformationrevealingthat consumerconfidencewasgainingstrengthinthenation.Thisis anexampleof a(n) factor.
A. technologicalC. economic
B. demographicD. political
51. Whatis abenefittoatouroperatorwhomakesbusinessdecisionsofanalyzingstatisticalinformation?
A. LoweroutputsC. Increasedcompetition
B. LowerdemandD. Improvedperformance
52. Acurrenttrendis socialnetworkingsites.Howaremanybusinessesinthehospitalityandtourism industryusingtheirsocialnetworkingsites?
A. Tonotifytravelersofflightcancellations
B. Tomatchtravelerswithotherswhohavesimilarinterests
C. Tobooktravelers'upcomingtrips
D. Toprovidea wayfortravelerstosharetheirexperiences
53. Maintenanceandrepairsisanoperationsactivitythatincludes
A. productinspection.C. custodialwork.
B. productionplanning.D. financialanalysis.
54. Employeeswhowitnessnoninjuryaccidentsshould them.
A. ignoreC. treat
B. discussD. report
55. Onepartofaprojectoftenneedstobecompletedbeforeanotherpartcanbegin,whichmakesit importantforaprojectmanagerto
A. seek input.C. recruitstaff.
B. trackdeadlines.D. developoptions.
56. Whatis themostimportantfactorforawest-coastbusinesstoconsiderifitplanstousea supplierwhois locatedinthesamecountryontheeastcoast?
A. DeliverytimelinessC. Exchangerates
B. PersonnelpoliciesD. Returnonsales
57. Oneofthebenefitsofproductiontoconsumersis thatproduction
A. providesa waytoearnprofits.C. makesuseof automation.
B. createsform utility.D. providesa waytobe competitive.
58. Housekeepingresponsibilitiesina businessincludemakingsurethatthe
A. customerareais orderly.C. safetyrulesareobeyed. B. employeescometowork ontime. D. recordsareproperlykept.
59. Whenhandlingcleaningchemicals,hotelhousekeepingattendantsshould
A. completeapurchaseorderwheninventoryislow.
B. avoiddirectskincontactand weardisposablegloves. C. avoidusingeyegogglesor ventilationmasks.
D. keepalogof ingredientsfoundinthecleaningmaterials.
60. Whatproceduredomanybusinessestelltheiremployeestofollowduringarobbery?
A. Turnoff thealarmsC. Hidethecash
B. CallthepoliceD. Obeythedemands
61. Securityconsiderationsare importantinthetravelandtourismindustrybecausetouristsareoften
A. targetsofcrime.C. pronetoinjury. B. lookingfortrouble.D. partof agroup.
62. Therelationshipbetweenrecreationandgoodhealthis thatrecreationis
A. ofminimalbenefittohealth.C. considereda luxury.
B. essentialtogoodhealth.D. unrelatedtoone'shealth.
63. Whichof thefollowingis considereda"steppingstone"towardachievingaspecificobjective:
A. SubgoalB. A want C. Long-termgoalD. Unlimitedresources
64. Mostbusinessestodayare lookingforemployeeswhohaveat leastbasic skills.
A. managementC. computer
B. accountingD. legal
65. Onewaythatanapplicantcanindicateasincereinterestinthejobduringanemploymentinterviewis to
A. speakloudly.B. talkconstantly.C. listenattentively.D. answerquickly.
66. Doesthehospitalityandtourismindustryoffercareeropportunitiesforentrepreneurs?
A. No.Businessesinthehospitalityandtourismindustryaretoolargeforstart-upbusinesses. B. No.Businessesinthehospitalityandtourismindustryarefranchises.
C. Yes.Businessesinthehospitalityandtourismindustrycanstartsmallandexpand.
D. Yes.Businessesinthehospitalityandtourismindustryarestartedwithstatefunding.
67. Whichof thefollowingis oneof themainreasonswhybusinessesparticipateintradeshows: A. To visitnewlocations C. Topromotecommunityevents
B. ToattendsocialfunctionsD. Toexhibittheirproducts
68. Lisais openinga newbedandbreakfastandmightbenefitfrom joiningahospitalitytradeassociation becauseshecan
A. networkwithotherswhohaveexpertisein the industry.B. earnacollegedegreeandbecomeacertifiedhotelier. C. obtaincredittopurchaseequipmentforthebusiness. D. discusspersonalbusinesswithhercolleagues.
69. Whichof thefollowingstatementsis trueaboutpricein thehospitalityindustry:
A. Ratesareconsistentanddonotvarymorethanfivepercentfrom thoseof aproperty'sdirect competitors.
B. Hotelroompricesvaryanddependonmanyfactors,suchassupplyanddemand.
C. Mosthotelsprovideconventionsthesamediscountedroomratesregardlessofgroupsize.
D. Lodgingbusinessesoftenbasepriceonoperatingcosts,whichrequiresminimalmanagement.
70. Whichof thefollowingis an exampleof developingnewproducts:
A. MarketingspecialtyproductsC. Manufacturingconveniencegoods
B. ModifyingexistingproductsD. Merchandisingretailgoods
71. WhenpeoplethinkofDisneyWorld,theyknowthat it'sthehappiestplaceonearth;aplacewhere dreamsreallydocometrue.TheplacethatDisneyWorld'simageoccupiesin people'smindsis known asits
A. tradecharacter.C. brandname. B. productposition.D. touchpoints.
72. Whatis onewaythata giftshopcanidentifythegoodsthatitscustomerswantandneed?
A. Ask salespeopleC. Monitorspending
B. AnalyzeeconomyD. Interviewmanagement
73. Whichof thefollowingis a factorthatcruiselinesconsiderwhendecidingwhentobuynewlinensand towels:
A. AnnualrateofconsumptionC. Styleofpassengercabin
B. RelationshipwithvendorsD. Preferencesofpassengers
74. Whatcharacteristicofthehospitalityandtourismproductis describedinthefollowingscenario:
Ifanairlinesells150of 200seatsonanairplane,theairlinecannotinventorytheseatsuntilthenext flightandsell250seats.
A. PerishabilityB. SeasonalityC. StandardizationD. Inseparability
75. Whichof thefollowingis an exampleof atravelagentprovidinga productextensiontocustomers: A. Bookinganall-inclusivetriptoMexico
B. Makingreservationswitha scheduledairline
C. Sellingacruiseandacitytourbeforedeparture
D. Arrangingamotor-coachtourthroughthemountains
76. Whichof thefollowingbestenablesmarketerstotargetspecificgroupsofcustomerssothatthe marketerscanfocustheirpromotionaleffortstogetthebestresults:
A. AdvertisingB. DirectmarketingC. PublicityD. Salespromotion
77. Whichof thefollowingis an exampleof howbusinessesareusingadvergaming: A. Showinga productbeingusedin amoviescene
B. Featuringproductsonbillboardsin onlinegames
C. Runningadvertisementsduringa nationalsportsgame
D. Usingpop-upadsonacompetitor'swebsite
78. Oneofthedisadvantagestomarketersofusingstreamingvideoe-mailis thatitrequirestherecipientto havea(n)
A. complicatedoperatingsystem.C. high-speedInternetconnection. B. sophisticatedcomputerkeyboard. D. cloudcomputing.
79. Togenerateexcitementaboutitsnewlyremodeledfacilities,Wilmer'sHotelplanstosendadvertising messagestopastguestsviatheircellphones.Eachmessagewillcontaina briefvideoshowcasingnew featuresandservicesthatthehoteloffers.WhichtypeofmobilemessagingserviceshouldWilmer'suse?
A. Digitizedmessagingservices(DMS)C. Complexmessagingservices(CMS)
B. Shortmessagingservices(SMS)D. Multimediamessagingservices(MMS)
80. Whattypeof illustrationsoftenareusedtocreateasenseof realisminadvertisements?
A. SketchesB. DiagramsC. PhotographsD. Trademarks
81. Thetypestylesusedin advertisementsoftenareselectedbecausetheyare
A. condensed.B. distinctive.C. lowercase.D. italicized.
82. Whichof thefollowingis an impactof colorharmoniesonthecompositionof aprintad: A. Emphasizestheadvertiser'slogo C. Developslogicalsequence B. Createsinformalbalance D. Highlightsspecificelement
83. Whatis agoodtiptofollowwhendevelopingeffectivecopyformobileadvertisements?
A. Keepit shortB. MakeitvagueC. UsesymbolsD. Includecoupons
84. Whichof thefollowingInternetpromotionalmessagesforhair-careproductswouldbestappealtomenin the20-30-year-oldagegroup:
A. "Don'tsufferfrom anotherbad-hairdaywhenourhair-careproductsareavailable." B. “Coverthegrayandlookyearsyoungerin minuteswithourshampoo.”
C. "Only yourbarberwillknowit'satoupeethatmakesyoulookyounger."
D. "Getafreesampleof MaximConditionertomaximizeyourhair'spotential."
85. Abusinessmanagerwhomadenochangesontheadvertisingproofshouldwritewhichof thefollowing ontheproof:
A. Sendanotherproof.C. Printascorrected. B. Printasis.D. Returntodesigner.
86. Overtheyears,theMayberryThemeParkhasworkedtodevelopitsimageasasafeplaceforkids.So, whichofthefollowingcommunityissuesshouldyouproposeto anamusementpark'spublicrelations director:
A. Aneveningforfifthgraderswhiletheirparentsshopatthemall
B. Ablockpartyforthesurroundingneighborhoodthatwillbeheldaftertheparkclosesatmidnight
C. A workshoptoteachEnglishtothecommunity'snon-Englishspeakingnewresidents
D. A wine-tastingeventwhosefundswillsupportthelocalcommunitycollege
87. Tonyownsa charterfishingboatbusinessontheOuterBanksofNorthCarolina.Whichof thefollowing websites wouldyourecommendforTonytoplaceapay-per-clickadvertisement:
A.
B.
88. Atravelagentwhopreparesafactualannouncementandasksthemediato presentitfreeofchargeto thepublicis
A. settingup anadvertisingcampaign.C. usingapublicrelationsagency. B. advertisingthebusiness. D. usinganewsrelease.
89. Thebesttypeof displayforahotelcoffeeshoptousetoprotectfreshlybakeddessertswhilestill promotingtheirsalesis a(n) display.
A. closedB. islandC. openD. endcap
90. Sincedisplaysarea valuablesellingtool,it isimportantthattheyshouldbe
A. keptcleanandwellmaintained.C. pointedouttocustomers.
B. filledwithinformativesigns.D. keptupaslongaspossible.
91. Whyshouldamarketingspecialistat aconventionand visitorsbureauwanttotrack itspromotional activities?
A. Todeterminethebesttimeforshowstobegin
B. Todeterminethebestticketpricetooffer
C. Todetermineitstargetmarket
D. Todeterminetheirimpactonsales
92. Inordertoobtainpositivepublicityinthecommunity,a localmotorlodgemightsponsora(n) A. employeeorientation. C. televisionshow.
B. advertisingcampaign.D. charitableevent.
93. Whichof thefollowingitemswouldatravelagencydisplaytopromotetraveltoa Mexicanbeach destination:
A. Sailboatmodel,sunscreen,EiffelTowerposter,andsombrero
B. Sunglasses,maracas,posterof Athens,andbeachtowel
C. Sunscreen,brochuresoftheBahamas,sunglasses,andmaracas
D. Sombrero,posterof Cancun,beachtowel,andsunglasses
94. Whichof thefollowingis a truestatementaboutcustomers'buyingdecisions: A. Onlybusinesscustomersuserationalreasonsforbuying.
B. Buyingdecisionsareoftenacombinationofemotionalandrationalreasons. C. Salespeopledon'thavetheabilityto influencebuyingdecisions.
D. Customersmakethebuyingdecisionwithinthefirstminuteofthesalespresentation.
95. Whenansweringcustomers'objections,whichofthefollowingshouldthesalespersonavoid:
A. Empathizingwithcustomers'objectionsC. Turningobjectionsintosellingpoints
B. ListeningcarefullytotheobjectionD. Answeringasquicklyaspossible
96. Aftera partyofsixhasfinishedthemaincourseataresortrestaurant,theserverbringsoveratrayof pastriesandaskswhichonestheywouldlikefordessert.Thisis anexampleof whichof thefollowing salestechniques:
A. SuggestionsellingC. Prospecting
B. Feature-benefitsellingD. Follow-up
97. Whichof thefollowingfactorsmightmakeit difficultforasalespersontosella newproducttoacustomer whohasbeenbuyingacompetingproductformanyyears:
A. TrainingB. EthicsC. AttitudeD. Complaints
98. Whenis thebesttimeforafront-deskhotelemployeetorecommendhospitalityservices,suchasdining andexercisefacilities,toahotelguest:
A. AfterpostingchargesC. Duringcheck-in
B. AfterpostingcreditsD. Duringcheck-out
99. Ahotelrestaurantis offeringlobsterdinnersforaspecialpriceof$22.99foroneweekonly.Ifatableof fourordersthedinnersandtwocustomershavecouponsfora15%discountontheirdinners,calculate thetotalcostforthetable.
A. $91.96B. $78.16C. $87.26D. $85.06
100. Deanmakessurethateachnewworkerassignedtohimreceivesthenecessaryguidance,trainingin specifictasks,andarewardforhard work.Dean'stechniquesareusedin hismanagementfunctionof
A. directing.B. organizing.C. planning.D. controlling.