1. Broadband Polk Residential Survey

Hello:You are invited to participate in our survey regarding current and future broadband (High Speed Internet) needs in order to plan for future broadband improvements in Polk County, Florida. It will take approximately 5-10 minutes to complete the questionnaire.Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Eric Labbe, Program Manager, at the Central Florida Regional Planning Council; email k you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Do you have internet service in your home?

  1. Yes
  2. No

To the best of your knowledge, what type of internet service do you have? Check all that apply.

  1. High speed (e.g., DSL, cable modem, fiber)
  2. Mobile internet for a phone or tablet
  3. Dial up
  4. Not sure
  5. Other

Do you have a wireless router set up in your home?

  1. Yes
  2. No
  3. Not sure

How many devices that connect to the internet, such as computers, iPads, tablets, smartphones, Kindles, iPods, Tivo, xBox, PlayStation, etc., do you have in your home?

How many more such devices will your household add in the next year? (please give your best estimate)

On a scale of 1 to 10, how important is high speed internet to members of your household?10 = couldn’t live without it!1 = its no big deal.

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10

Including yourself, how many people live full-time in your household?

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15

The next few questions relate to your internet usage versus that of all members of your household.EntertainmentHow often do you use the internet at home for entertainment purposes like games, movies, Facebook, planning vacations, and other types of entertainment?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. Almost never
  10. Never
  11. Not sure

How often do all members of your household (including yourself) use the internet at home for entertainment purposes like games, movies, Facebook, planning vacations, and other types of entertainment?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. Almost never
  10. Never
  11. Not sure

Shopping

How often do you use the internet at home for online shopping?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

How often do all members of your household use the internet at home for online shopping?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

Finances

How often do you use the internet at home for online banking or paying bills?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

How often do all members of your household use the internet at home for online banking or paying bills?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

Education

How often do you use the internet at home for educational purposes like online classes, research for school, certification and other types of education?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

How often do all members of your household use the internet at home for educational purposes like online classes, research for school, certification and other types of education?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

Work

How often do you use the internet at home for business-related tasks such as telecommuting, accessing an office network, buying or selling related to work, checking out competitors, or doing work assignments?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

How often do all members of your household use the internet at home for business-related tasks such as telecommuting, accessing an office network, buying or selling related to work, checking out competitors, or doing work assignments?

  1. Almost constantly when at home
  2. Several times a day
  3. A few times a day
  4. About once a day
  5. 4 or 5 times a week
  6. 2 or 3 times a week
  7. Once a week
  8. Once every few weeks
  9. About once a month
  10. A few times a year
  11. Almost never
  12. Never
  13. Not sure

Let’s say your home internet connection was 5 times faster than it is now. Would you use the internet at home more for any of the following things if your connection were 5 times faster? Check all that apply.

  1. Entertainment
  2. Online shopping
  3. Online banking/paying bills
  4. Education
  5. Business

Do you or any members of your household do the following? Check all that apply.

  1. Have a home business
  2. Telecommute
  3. Do business-related work on a computer at home

What is your best estimate of what your internet connection at home costs?

  1. Less than $20 a month
  2. $20 to $29/month
  3. $30 to $49/month
  4. $50 to $74/month
  5. $75 to $99/month
  6. $100 to $124/month
  7. $125 to $149/month
  8. $150 to $199/month
  9. $200 or more a month

Does that cost include something else besides the internet connection, such as cable TV, mobile phone, etc.?

  1. Yes
  2. No
  3. Not sure

If you had an internet connection at home, how likely would your household members be to use the internet at home for the following purposes:

Online shopping?

  1. Very likely
  2. Somewhat likely
  3. Not at all likely
  4. Not sure

Online classes, research for school, certification and other types of education?

  1. Very likely
  2. Somewhat likely
  3. Not at all likely
  4. Not sure

Games, movies, Facebook, planning vacations, and other types of entertainment?

  1. Very likely
  2. Somewhat likely
  3. Not at all likely
  4. Not sure

Business-related tasks such as researching issues, telecommuting, accessing an office network, buying or selling related to work, checking out competitors, or doing work assignments?

  1. Very likely
  2. Somewhat likely
  3. Not at all likely
  4. Not sure

Online banking or paying bills?

  1. Very likely
  2. Somewhat likely
  3. Not at all likely
  4. Not sure

What’s the number one reason why you don’t have internet service at home? Select only one.

  1. Too expensive
  2. Too much money for what you get
  3. Slow connection in my area
  4. Not available in my area
  5. Don’t know much about computers
  6. Get internet at work, school, library, etc. (Don’t need it at home)
  7. Other ______

What are some other reasons why you don’t have internet service at home? Check all that apply.

  1. Too expensive
  2. Too much money for what you get
  3. Slow connection in my area
  4. Not available in my area
  5. Don’t know much about computers
  6. Get internet at work, school, library, etc. (Don’t need it at home)
  7. Other ______

In which county do you live?

  1. Polk
  2. Other

How old are you?

  1. Under 30
  2. 30 to 44
  3. 45 to 60
  4. Over 60

How many of the people in your household are:

18 or younger?

19 to 24?

25 to 29?

30 to 39?

40 to 59?

60 or older?

How do you describe yourself?

  1. White or Caucasian
  2. Black or African American
  3. Hispanic or Latino
  4. Asian
  5. Other

How much was your total household income for 2011?

  1. Less than $15,000
  2. $15,000 to $24,999
  3. $25,000 to $39,999
  4. $40,000 to $79,999
  5. Over $80,000

What is the highest level of education you have achieved?

  1. Did not finish high school
  2. High school degree
  3. Vocational or technical school degree
  4. Associates degree
  5. Bachelor’s degree
  6. Masters or professional or doctorate degree

What is your zip code?

Are you:

  1. Male
  2. Female